Tesco Opticians - Terrible. Vision Express - Just as bad.
I was a previous 'LensPlan' customer of Tesco Opticians, I cancelled this service following month after month of issues with them. I'd had enough. When they switched to vision express I thought things might change - Oh how wrong I was. After booking a sight test and contact lense check with them and confirming my previous issues as an ex unhappy customer of Tesco they told me my checks would be complementary - Oh no, that will be £10 please. Its not the money, that's insignificant, its the rude manager (Andover Tesco), belittling her poor staff and telling them they don't have authority to give complementary checks - regardless of their previous poor service under the Tesco brand. Needless to say, I wont be going near them again for glasses, lenses or sight checks - I'd rather pay for a service with an honest and customer centric company. In my opinion, avoid.