I understand that as so many of the reviews testify, it's easy for things to go wrong in the food delivery chain, but what I find unacceptable is the arrogance and aggressiveness of Deliveroo's customer service. Here's my story. I discovered by chance that I had been signed up for the Deliveroo Plus delivery subscription service. How? I don't know. They charged me £56 for delivery over a few months, taken from a card I hardly use and so don't keep track of. In that period I'd had about £22 worth of food, unaware of my membership. When I challenged them as to how this had come about, they basically said I'd had the option of enjoying their service and it was my fault if I didn't take advantage of it... They couldn't explain how I'd allegedly signed up for it, or why I had no emails or texts or paperwork of any kind to say that this was happening. We went back and forth for weeks, with me writing long emails of total disbelief and them trying to cover their backsides. I offered to pay the usual £2.50 delivery for any meals I'd ordered in this time, but I was damned if I was going to sit back and willy nilly pay for a service I had never had any interest in. It would never make financial sense as I simply don't use Deliveroo often enough to warrant it. I couldn't get past the pitbull customer service rep. How she sleeps at night I have no idea. It was an utter waste of my time. Bottom line: Deliveroo are a set of unscrupulous sheisters who see customers like myself as prey to be exploited. So stuff them. I'm now spending my money with Uber Eats and Just Eat instead. So far so good.