Complete shambles.
Usually use another company for myself but working late with staff and needed food and Ubereats suggested. Order placed and then, round about the expected time of delivery, I receive a phone call asking whether received the order. Of course not, WE ARE STARVING.
Allegedly some cock up and they were cancelling the order. We have our own entrance and are very clearly marked in the City of London so no attempt at delivery could have taken place.
Utterly ridiculous - they have one simple job to do and failed leaving people in the lurch. Too late now to re order elsewhere so our staff worked late and then go home starving - NOT how we like to treat them at all.
Telling me we will be refunded (well, of course, duh??) doesn't really resolve matters to any extent whatsoever.