Poor communication and follow up.
Sadly, not good this time. Has been in the past. I choose a pair of glasses, sent my prescription, marked the box on size as don’t know. As I’m a returning customer, I expected my size to be record. There was no further communication from GD until the glasses arrived, apart from a notice to say they were on the way.
The glasses were way too small for me! I used the form enclosed with the glasses to tell GD this. I get an email telling me how to find my size on my old glasses. Unfortunately, it’s too worn to be read.
So that’s it! Where do I go now? In the meantime I’m struggling with old prescription glasses.
GD has been good n the past but the value for money has gone now and customer communication is abysmal.
I have emailed asking for a full refund so I can obtain glasses locally
Reply from Glasses Direct
Dear Richard,
We're very sorry that you are not happy with the size of the new glasses. Unfortunately our frames are only available in one size, so we can't make a certain style any bigger or smaller.
The link below will show you how to narrow your search by frame size, and we also offer a free Home Trial, like the one you ordered in 2016, so that customers can try the glasses on before buying.
https://www.glassesdirect.co.uk/best-fit/
We'd be very pleased to exchange the glasses for an alternative pair that will fit better, or you can return them to us for a full refund. Please note that we would need to receive the glasses back from you before we could refund them.
Kind regards
Team GD