Excellent emergency care, poor customer service
The emergency care provided by the vet was excellent but don’t trust this company to submit your insurance claim for you even though they charge you £15.45 for the privilege. Ten days after treatment and my insurer still hadn’t received the form. Neither did they send the details of treatment to my own vet in a timely manner.
March 28, 2018
Unprompted review
Reply from Vets Now
Hi John, I'm really glad you feel we provided you with a good level of service when you and your pet needed us most. I'm really keen to understand what happened in regards to your insurance form and case notes. If you haven't done so already, please get in touch with Client Care on clientcare@vets-now.com and we will look into this for you. Kind regards - Kirsty