After reading other reviews on here I was sceptical but when my item was apparently delivered to a neighbour (I live in an apartment block) and royal mail left no card saying which neighbour, it meant after knocking all the doors asking about it and no one saying its been delivered to them my parcel was lost, it was worth almost £400, but when I contacted very they credited my account straight away with the money so I could reorder it. A pleasant experience. The only reason I have given them 4 not 5 is because the call centre is in South Africa and I got hung up on the first two times I called. But overall they seem pretty good