Review of Spark Energy


Rated 1 out of 5 stars

Disgusting customer service

Terrible customer service/ I couldn’t score “0” Stars in the review section or I would!
Moved into a one bedroom apartment, with one living-diner and small kitchen and small bathroom - meter reads were submitted on tenancy , within two months I had miraculously generated a £1000 usage bill !
The support given trying to sort this out is terrible and ongoing.
I wish I had never heard of “Spark Energy “ the customer care is non existent, the billing isn’t clear and concise, they basically keep rolling out different tariffs to confuse the hell out of you and then skirt around their inability to get to the root of your problems!!!
STEER WELL CLEAR YOU HAVE BEEN WARNED !!
I’d be surprised to see my review go live as it shows a” too honest “ opinion of this farce of a company

March 19, 2018
Unprompted review

Reply from Spark Energy

Hi Chris

Sorry to hear you're not happy.

I can see you spoke with a Manager recently, who is helping you with your concerns.

Hopefully he'll be able to get everything resolved.

Kind regards

Jenny
Customer Relations Manager

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