They lied to me. Said delivery had been attempted but I wasn't in. We were in all day and no-one called. The village was snowbound so no-one could get in or out. There were no footsteps or tyre marks on the 10 inches of snow on our drive. If they had "attempted" delivery why was there no card? Why did Plumbnation send me an e-mail to say delivery had been made if that delivery had failed? Why have I had to do all the chasing. And they do not seem interested in getting to the bottom of this, stating they "can only go on what their Distribution Centre says! Where is the customer service?