Review of Plusnet


Rated 1 out of 5 stars

A joke for customer services - the T.V ads are a damn lie!

As I type this review I am experiencing their crap/rude/unprofessional customer service! I have taken copies of the 'online chat' to prove they have ended it before doing what I asked; informing me that they were doing so; or asking if they can assist with anything further! That was after calling in and being left on hold and... passed around from one team to the next.

I have forced them to raise an official complaint to Management (which they were trying to avoid) until I mentioned i'll just cancel my D/D and send all the chat evidence to Ofcom.

In response to them - I think not!

February 28, 2018
Unprompted review

Reply from Plusnet

Sorry to hear that.

If you could contact us via Facebook, Twitter or our Forums at http://community.plus.net with a description of your issue we will happily look into your problem and hopefully resolve this once and for all.

Matt

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