No time slots are provided.
Not customer repsonsive. Had 2 collections in 2 days one from DPD and one from DHL. DPD have me a 1 hour timeslot and DHL gave me nothing. When i called up they were prepared to give me a 4 hr timeslot but I had to ask. Obviously DHL not up with either the times or what customers want and need.
Reply from DHL Express UK
Dear Ian Haldane,
Thank you for taking the time to leave a review.
I'm sorry to hear that you're not satisfied with our collection service, I will pass your feedback onto the relevant departments so we can aim to improve on the customer experience we're providing. Apologies again for the inconvenience, however I hope this shipment is collected today as soon as possible.
If you have any further queries regarding this matter then please feel free to send an email to (ukcustomer.focus@dhl.com) Stating *Trust Pilot* in the subject field and I'll be more than happy to help.
Kind regards,
Amrick