Review of One Call Insurance


Rated 1 out of 5 stars

This company is disgusting

This company is disgusting. They use live chat so they do not have to confirm any particulars as they would on the phone. I asked 6 times to speak to a manager but could not get past the staff to speak to one. What kind of company will not let you speak to a manager?
Their insurance is not even cheap, their 'free' breakdown service costs £20 a call out, let alone towing charges and the staff are rude. I was cut off from live chat.
My policy number is PTSB09665, client 893866 and you have my phone number on file. I accused your staff of bullying me when they would not let me speak to a manager.

Cathy Thomas

January 26, 2018
Unprompted review

Reply from One Call Insurance

Hi

Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve.

Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please?
Kind Regards
Rosie (RS3)

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