Fabric swatches - not received.
I have attempted to obtain a fabric swatch from FV on 3 separate occasions: twice online and once through a customer service complaint and still it did not materialise. I have taken the risk of ordering the armchair which I may have to return.
I had a similar experience with FV, but I was able to go directly to the manufacturer, Parker Knoll, who promptly sent the swatch.
Do FV really provide a fabric swatch service and does good customer service exist outside of the in store/online purchase - not in my experience!