Hi Sofia

Thank you for getting in touch with us.

I have taken a look into this and can see that we have contacted the seller regarding this claim. As the seller has purchased the service through us, it has been booked under their account details, therefore we would need to issue a refund to the seller. As this is under their account, I am unable to discuss any details of this, however If you contact the seller directly as you are their customer, they should be able to provide more of an update as to what is happening.

If however you wish to discuss this further, please do not hesitate to call me on 03339993126.

Many Thanks and Kind Regards

Chris