Ordered a 8th gen Laptop, when it came and it had oily finger prints all over it and it was supposed to have 1x8gb memory installed instead it was 2x4gb so the laptop wasn't as described so the next day went on to HP uk website and contacted then with a view of returning the laptop it sates "In such cases you should contact our customer service agents on 0345 604 2921 between 9 a.m. and 5.30 p.m. Monday to Friday (free call charge applies)." the the number they state to contact them with regarding to returning goods received is not in services so I sent a email and still heard nothing. if this is the service you can expect from the manufacturer they why would you buy.