Everything worked extremely well for me.

I dealt with through their online 'chat' system which I would normally ignore but it worked very well.

I (provisionally*) ordered a JLC watch on the 8th November, it was brought over from Germany and arrived as expected on 14th. On 14th, I got an email telling me it had arrived and what to do next. Within 30mins I was in their Fleet St outlet.

At Fleet Street I was treated courteously and with knowledge. It was all unhurried and I now have a lovely watch in first class condition.

All in all, I can say it worked for me.

* I am pretty cautious and wanted to see the watch before committing myself. I ended up with an 'order' and queried this as i did not wish to be contractually bound. I was told online (and I took photos) that it was merely their way of getting it to the UK and that the order was marked 'cash on collection' meaning that I was not committed to buying it if I didnt want to do so. Having attended at the Fleet St shop I am now sure that it would not have been a problem at all and there would have been no awkwardness had I not wished to proceed.
As it turned out, the watch was beautiful and I definately did wish to proceed !