This is a 1-star review because Trustpilot does not allow no stars.
£1000-worth of Hard Drives and Enclosure were sent to me without any protective packaging. 2 Hard Drives loose in a Jiffy Bag were sent by regular post, arriving just after I discovered the manufacturer-boxed HD Enclosure had been placed in a larger cardboard box with absolutely nothing else to pad it or restrain movement before being sent by courier across to N Ireland. Both packages had a fragile sticker, but that is hardly enough to ensure the items travel undamaged!!
I accepted delivery because there was no evidence of damage to the outer box, and was horrified to discover the inner item had been unrestrained in its journey. I am now arranging a return since there is no way to know what harm occurred in transit and whether the gear will work out of the box, or develop faults in a few weeks time. This is not the sort of computer back-up anyone would want to rely on.
The fact that goods are likely to be harmed in transit without proper packaging is demonstrated by BT Shop, explaining how goods for return should be packaged to avoid damage. Had they followed their own instructions, re adequate packaging and protection, I would not be expensively inconvenienced!
I am absolutely furious, this is the first and last time I will use BT Shop, which I mistakenly thought was a reputable seller. I would recommend prospective customers to buy elsewhere.