A the Policy after taking out holiday insurance with Insureandaway, I was unable to download the Policy schedule.
It was almost impossible to speak to anyone and even after leaving a message no one got back to me.
After two days I eventually managed to speak to someone.
I found that I had been charged an amount which did not relate to any policy. However I knew the amount I had agreed, so the first policy was cancelled and a new one agreed.
The documents which were to be sent by email did not arrive that day..
I phoned Insure and Away the following day and after half an hour and 6 attempts I managed to get through. Apparently they were having problems with the server.
However the Advisor, Bev Travis used her own email to send the documents to me, and these came within a few minutes.
She was extremely obliging and polite and could not fault her response.
Well done to her.