We went to the Mansfield store on Sunday to just have a look around. And had no intentions of making a purchase. The staff said a friendly hello then left us to stroll around. We happened upon a gorgeous Lazyboy suite and beckoned a member of staff to give us some more details. He couldn't have been more helpful. We found out about the different grades of leather. And all about the after care. And told us about the free power upgrade. So we ended up ordering a suite. Not bad to say we were only having a look. No pushy sales people. Just friendly down to earth staff who couldn't have been any more helpful. Big thumbs up Mansfield store. Highly recommended