Asked customer service before purchasing products of the quality of the said items.

Was given assurances that ALL their products are genuine. Out of trust on this information I buy the products they arrive quickly.
But to my astonishment it turns out they have sent me a FAKE non-working copy of said product.

I sent an email to report my disbelief and disappointmemt. They only email replied back after I went into store to claim a refund (typical).

I'm sure this isn't a common problem but it's put me off buying anything from them again. Sorry CeX, this experience left me in bad taste one less customer for you.