Last night I went to book a last minute hotel in London and found Expedia's 'Secret Savers' "Deal". They quoted that the deal would give a great rate (40% off) top branded hotels. I chose a 3* hotel in East London and awaited the email to confirm the hotel.

What a disappointment! The hotel is called City Inn Express in Hackney. It's an independent hotel with a 2* rating. It's average review on most websites is 1/5 and it very clearly is a health and safety nightmare considering people's photos of the place. Not good.

Upon further investigation, I have now discovered that the hotel I paid £162.97 for three nights stay is actually £158 on Expedia to book without this supposed deal! I've contacted Expedia through Facebook messages and spoken to a robot who says I can't have a refund and I can't swap my booking to another hotel either. They generously gave me the £4.97 difference in form of a refund and now won't reply to me.

Absolutely appalling service and a disgusting ploy to con people into booking crappy hotels that they can't get bookings for. AVOID AT ALL COSTS!