Review of ESET Nederland


Rated 1 out of 5 stars

ESET license renewal: bad

Currently I have ESET Smart Security. Since my licence was about to expire, I received the option to renew it. These were the options provided to me:

The one I currently have:
1. ESET Smart Security ($27,99)
or, "upgrade for increased security" to:

2. ESET Internet Security ($18.66)
3. ESET Multi-Device security ($35,-)
4. ESET Smart Security premium ($28,-)

-Option 1 is clear: the same as what I already had. But what are the other options, and how do they compare to the product I already have?

-Options 2: How does my "Smart Security" compare to the "Internet security"? Is it the 'dumbed-down' edition? The Internet Security package has the exact same description "Fast powerful anti-virus, anti-malware, gamer-modus, cloud-powered scanning" as the Smart Security Premium which is 10,- more expensive ?! Moreover, the Internet security package is cheaper than the one I already have. Is this a great discount, or is this a DOWNGRADE instead of the advertised "upgrade for even more security"?

-Option 3: Judging from the name, I can secure multiple-devices with this license. So: a. how many devices, unlimited? b. which security do I get on each of these devices: Internet security, smart security, or the illustrious Premium security?
Moreover, when I select it, I have to select how many licenses I want (1-10). But that depends on how many computers I can secure with 1 license....

-Option 4: "Premium"... so what's in the premium package? What do I get extra?


Alright, so the renewal page is absolutely garbage since it answers none of the above questions. Let's be a proactive buyer and see whether Eset's webpage might provide some insight.
The webpage offers 3 different Windows products:
a. Eset Internet Security: I guess this is option 2
b. Eset NOD32 antivirus: none of the above options?
c. ESET Smart security premium: I guess this is option 4

So options 1, "Smart security", and "option 3" are simply missing. I still don't know the difference between the various flavors. At this point, you realize that simply renewing your license takes much more time than it's supposed to. Maybe next year, simply enable Windows Defender...

November 27, 2016
Unprompted review

Reply from ESET Nederland

Thank you for leaving such review. You are right about switching from Smart Security to Internet Security. Due to a fault on our side the price you had been given is incorrect. We can still change this for you if you'd like that? Regarding our webshop and renew page; we are working on a brand new website and webshop. We hope to present this to all our customers in the beginning of next year. We hope you will take a look at it and give us your feedback once it's finished.

If I can assist you at any point please let me know and contact me on klantenservice@eset.nl.

Kind regards,
Riccardo