We've had a Play 3 for three years. Fantastic system. Sometimes annoys me because it can't find my music library on my Mac but I have always been able to sort it out. Now the great bit - the Play 3 packed up yesterday. No power. Called Customer Service expecting an 'out of warranty' brick wall. 2 minutes later a new unit was on it's way to me in exchange for my dead one plus £80 which is a hell of a lot better than buying a new one. Thanks Sonos - a surprising upside.