At first, everything was great. Overpriced, yes, but it was our best option for what we wanted. We signed a 12 month contract linked with century link for Internet. Our first bill was correct. The next 3/4 bills after were highly incorrect. Directv added services we never asked for or approved for them to do. In fact we specifically said no for those services. Each time we called, direct tv could not give us any type of answer as to why our bill was incorrect, but consistently blamed century link. Which seems impossible since I don't see how century link could go into direct tv's system and add TV servises onto our bill...after about 3 months our bill was finally fixed. Now we are moving, our 12 month contact ends in October. Our only options are to pay $280 to terminate our contract or sign up for another year in order to transfer to our new house. Seems a bit ridiculous, since the package we have is not worth the price. I can't even tell you the last time I turned the tv on to watch cable. Well, we decide to terminate our contract...except all of sudden we now a have a 24 month contract. NO. We did NOT sign a 2 year contract. We signed a 1 year contract. But somehow there's "no record of any 1 year contract" and apparently we didn't even sign our contract with direct tv but an outside retailer...how is that possible? Seems as though they are just trying their best to screw us over since that is literally all that has happened since signing up with direct tv. Apsolutely no issues with century link but somehow it's always century links fault according to direct tv. Wouldn't recommend this company to anyone. And customer service...the only seemingly "nice" or "professional" person we have spoken with is the person who signed us up for our 1 year contract (that is now somehow a 2 year contract, which I guess turns out she was dishonest also). Since then every person we have spoken with has been rude, dishonest, or has no explanation as to why our account or bill is incorrect. Our next step is to find a lawyer and do our best to get this straitened out...but it's difficult and stressful dealing with dishonest people.