Good morning;

Thank you for providing us with this valuable feedback, we are very sorry to hear that our new click & collect facility fell below expectation on this occasion. This is a new service we have implemented as we really want customers to have the flexibility to collect their order when and where they would like. We are working with quite an old system and this has caused some issues as we roll this out. We are working hard to improve this service to ensure that we meet expectations in the future.
If you would like to talk to someone further can you please contact us directly either by email at webenquiries@countrywidefarmers.co.uk or by phone 0845 20 60 212. The phone lines are open Monday to Friday between 8.30am and 5.00pm.

Regards

Jo
Multi Channel Customer Service Team Leader