Review of Parts Geek


Rated 2 out of 5 stars

Not User-friendly to Military Personnel Stationed ouside the United States

I ordered brake parts for my 2004 Audi RS6. While going through the order process it became clear that PartsGeek did not ship through the USPS which is the only way that we can receive mail and packages on a military base in Germany. No problem. I requested that the parts be sent to a trans-shipper that specializes in shipping packages to military and diplomatic missions when vendors chose not to use the USPS. After confirming my order I got a second email indicating that my order had been placed on hold. PartsGeek indicated that they would only send the parts to the trans-shipper if I was willing to jump through an enormous amount of hoops. The things that PartsGeek required had never been required by any vendor that I have dealt with in the last 10 years. The parts that I ordered from PartsGeek totaled $1499. I chose not to jump through their hoops and they cancelled the order, which is their right. I immediately ordered the same parts from another vendor for $1721. I received an email from the new vendor thanking me for my order and the parts were shipped USPS Priority Mail the very next day. I will not be placing any future orders with PartsGeek and I will not be recommending them to any of my colleagues. I would rather pay a higher price, get great customer service and bypass the hassle. PartsGeek has great prices but it means nothing if you can not get the items.

February 23, 2014
Unprompted review
Advertisement