The company are unwilling to deal when they changed the contract I was on to give the S4 away for free after I paid £50 for it 6 days in to the contract with them and as I had used the phone I am stuck in a 2 year contract with them which I can't wait to leave.
They treat the contract like a transaction instead of a relationship and for this no one I know will use them from now on as I will tell them of my troubles.