Zarenza Aus Reviews 79

Bought $250 jacket and waistcoat combo… different colours turn up…. 27 emails later and they are still giving me a total lack of support and bs after bs replies about how friendly they are 😡

Sold leather jackets. Photo of genuine leather label. Received jackets that WERE NOT LEATHER, DID NOT EVEN SLIGHTLY RESEMBLE LEATHER. THEN SENT A RETURN ADDRESS (CHINA) WROTE ADDRESS ABSOLUTELY CO... See more

I ordered a jumper that was advertised as a viscose blend. When it arrived the label clearly says it’s 100% polyester. This is completely false advertising and the company refuses to acknowledge th... See more

Delivery took weeks ... from China. Poor quality items, not as advertised. Poor customer service. Trying to return goods and get refund but keep being offered discounts I do not need. Returns are to C... See more

Like all previous reviews, I wish I had researched this company before I purchased advertised "orthopedic" shoes. Just awful, awful rubbish. Don't waste your money as I have done. Emailed them for a r... See more

I'm giving this company one last chance to resolve my lost products or credit the money I have paid If this doesn't happen in the next week I would like anybody who has been falsely sold a product th... See more

Disappointed thinking this was an Australian company, clothing was so poorly made and yes shoes were not the correct size. So frustrated with their lack of communication over $200 down. Sent everyth... See more

The shoes are not orthopedic as advertised. The strap was twisted sewn on incorrectly. They would only offer 30% refund or 60% credit. Poor quality, didn't even come in a box, came in a plastic... See more

Sent wrong size item which was incorrectly advertised as leather. It was made from what appeared to be PU. Offered a reduction in price for an item I did not want and could not use. Hinted that ret... See more

Full on scam company selling sub standard products from a warehouse in china, they sent wrong size and made me pay 1/2 the cost of the goods to send back. I got the parcel back today it was marked adr... See more

I would give no star if I could. I was informed my item was delivered on 11th April 2025 by Couriers Please, Zarenza’s chosen delivery service. A month later no boots. Zarenza said no refund until the... See more

Stupid company, fake Hong Kong based scam firm. Ships your product to Netherlands to come across as “European stock” you know having your parent company displayed as LUXZA probably doesn’t help. Produ... See more

Scam site. Avoid avoid. Spent $90 on ‘100% cotton, high quality natural fibre luxury’ pyjamas. Waited 2 months for literal dollar store quality 100% polyester rubbish to arrive in a grimy plastic bag.... See more

I ordered a cotton shirt in my usual size, small. I could barely get it on, and quality was nothing like advertised. When I asked to return it, Zarenza kept offering me discounts to keep it. I kept re... See more

Shoes were not leather as stated and super uncomfortable. They didn't last a whole winter and started to break within the first months of use. Shipping from China and long wait. The boots were not as... See more

Disappointing. I received the wrong item (2 jackets the same colour rather that different colours) and 8 email exchanges later, I still have no resolution. I have been offered discounts on my next pu... See more

Strong Warning Against This Company Avoid using this company at all costs! After reading numerous reviews, it's clear they don't even deserve a single star, but unfortunately, that's the min... See more

This company is a scam for the most part. I cancelled withing 2 hours of placing the order and their website said that would work. They just simply ignored then sent an email saying order was proces... See more

I purchased what was advertised as genuine leather/ sheep skin jacket. What they sent was faux leather also k own as vinyl (synthetic). They also offer return within 30 days good luck with that. A bi... See more

I purchased a dress was charged $69 thinking it was an australian store , thats what they state .Its in China , the dress is cheap looking material and I tracked it from CHINA please investigat... See more

Delivery was weeks late. both items were the wrong size. both items poorly made; threads loose and hanging out. Complaints were answered but the terms are not worth bothering with and involved spen... See more

SCAM! DO NOT BIY GROM THIS COMPANY! DO NOT WASTE YOUR MONEY. Spent $150 on shoes…they are way too small (ordered a 10, but they are more like an 8). They say they are Australian. Website says they are... See more

I wouldn't even give it 1 star. The product was NOT what was advertised. I received a cheap polyester jumper that had the logo ironed on and looked like something worth about $10. Considering I paid $... See more

ng   10h Buyer be very very aware. This so called company is a total scam !!! . They state Australia, write from the Netherlands but all returns must be sent to Asia at buyer’s expense.. less 25% r... See more

Do not purchase from this company it is not based in Australia. They charge international fee after purchase was done and do not disclose they are based abroad. The shipping time is misleading it stat... See more

Wish I'd seen this before ordering shoes. Not Australia, not the quality shoe they describe and shoes didn't fit. Now unable to get a response about returns. Very disappointing, please heed this warn... See more

Don't ever bother buying from these scammers ..the quality is absolute rubbish! An 80$ dress worh no more than 15$ , so dont fall for their catfish inages and To top it off, I had to pay return shippi... See more

Foolish me didn’t read the reviews prior to purchasing and it bit me on the bum. Boots received but too small so emailed for a return and refund. (Went up 2 sizes to make sure they would fit but still... See more

Scam Do Not buy from them. Disgusting low quality jacket. So small for an X L. It has threads hanging off. The customer service is ridiculous. They won't refund. I just lost 170.00 dollars. Never agai... See more

Do not buy anything from this company. The shoes that arrived were nothing like what was on their web site, cheap, nasty, and smelled of toxic plastic. As other people have said I regret not reading... See more

Do not buy these shoes! They are not orthopaedic despite advertising as such - you get a pair of hard, plastic shoes from China in a plastic bag - you wouldn't pay $5 for them at a costume shop. The e... See more

Bought shoes that didn’t fit. Tried to exchange but was offered a discount. Sent a disgruntled email and was told to pay extra to return (fair enough) but then tried to return and kept receiving the s... See more

This company is a scam Do not purchase anything from this company I have requested a refund for a dress which looks nothing like what was advertised They do not respond to emails or refund re... See more

WARNING do not use this company. They are dishonest and deceptive. They sent one totally incorrect product out of 3 and all three were inferior quality to tgat advertised. They advertise as Zarenz... See more

I would give zero stars if I could. This company is a totally scam. I ordered a shirt on November it never arrived and I have been trying to get refund they never give me refund instead saying that p... See more

False advertising - sandals costing $89 claimed to be half price. Very poor quality, and too small. When I contacted the company their reply was clearly AI generated. Once bitten twice shy. Just A... See more

Ordered a FlyPro | High-Tech Drone For 4K UHD Adventures Degree / Dual 4k camera, and finally after over a month to arrive received a E99 Pro Drone with SD camera this item only costs $32.00 and we pa... See more

I ordered a pair of “breathable” orthopaedic shoes. Paid $69 for them. Was shocked at the quality of them when I received it. Cheap materials and uncomfortable. They were definitely not worth the mone... See more

I cant even begin to write how awful this company is. The products are awful. Tried to return them to China. They sat on the docks there for months. Eventually they arrived back on my doorstep. Appar... See more

A better question would be, what went right. Absolutely nothing! Like many of the reviews, I also purchased a pair of supposedly orthopedic shoes. When they finally arrived from China (there is no aff... See more

I really wish I had read these reviews before purchasing $70 “orthopaedic” shoes. Shoes arrived in plastic bag and the shoes are cheap plastic junk! I have reached out for return details but I’m not g... See more

This is an update to my earlier review of Zarenza. I have been trying to get a refund since October 2024. Twenty emails later and still nothing. Dealing with this company will only bring you grief.

The quality is appalling. Knock off's. So disappointed.. I've requested a refund but so far no response. I won't be letting this go. I'll be following up. It's a con.

AVOID. Sham company. Goods never arrived. Goods never left Zarenza according to their own delivery information. Order (four shirts) placed on 08-12-2024 and it is now 20-01-2025. Customer Service is a... See more

I HAVE JUST HAD THE PARCEL ARRIVE BACK AT MY HOME AFTER ZARENZA TOLD ME BELOW IN AN EMAIL - We have looked into the package history, and it is on its way. Please rest assured that we are... See more

If I could give a zero or a negative star, I would. I bought Japanese PJ's for my son as a Christmas Present and ordered them the first week of December. They arrived 03/01/2025. They didn't fit my so... See more

I had a very poor experience with this business. I ordered a pair of shoes that turned out to be significantly smaller than standard sizing. I followed all their instructions for a return, includi... See more

There is no stars given to this website. Do not trust these scammers. Absolutely disgusting dresses. Go buy from a flea market and do not buy from these people they're deny your purchase and do not re... See more

Extremely poor quality and cheap materials and overall poor quality shoe. Threads hanging off, glue on uppers, seems not glued together. Would give them 0 stars if I could. For $95 a complete rip off!... See more

I had an email from Zarenza saying my parcel was delivered but there was nothing delivered . I checked the whole building and with neighbours - nothing . It was marked delivered on Good Friday which... See more