Moore Melbourne Reviews 229

This is definitely a scam. They appear professional on the website and attempt to defer complaints with regular communication. Apologies, reassurances but these are all rote emails and nothing happe... See more

Same as everyone else it seems, this is an absolute scam and I hope other people read these reviews before ordering. You won’t receive your items, and you won’t receive a refund.

This company is a scam just like all the previous reviews have mentioned. Ching seems to be the only person working for this so-called company and their location is dubious. I ordered an item in Augus... See more

I ordered from this company 2 months ago. I never received any clothes and kept being told to wait another week or two for more information. I reported to my Barclays bank and got my money back. I rec... See more

Ordered Jeans early August - now mid October. Not delivered, not communicating. Have requested charge back from our Bank. Agree seems a Scam

This is an absolute SCAM. Ordered a dress almost 2 months ago and still have not received. Looked into it and apparently this has happened to many people and they never issue refunds. It’s daylight ro... See more

Honestly if I could give this company one star I would np ifea how this company can continue to see clothing online . 100% fake you purchase clothing and recieve nothing communication is extremely... See more

Everything others have reported. Item did not arrive in a timely manner. Repeated excuses and promises to follow up. Finally arrived a suspicious 2 days after reporting it. Product not at all l... See more

I ordered a jacket on 16th August. As od 23rd September, there is no update on shipping. The tracking number that I have received only shows that the courier company in China has received the informat... See more

Ordered shoes 11 September. The “tracking number” showed them “in transit” on 15 September. Several emails have had “we’re looking into it” responses. Still nothing.

Dreadful experience. Ordered 13th July, parcel never arrived. Chased uo and mysteriously parcel had just left CHINA. It eventually arrived- only 2 of the 4 items ordered. Cardigan just about acceptabl... See more

Order has not arrived after 30 days and constant follow up. No tracking information provided despite being told item has shipped. Customer service keeps stating they are trying to contact courier whic... See more

Why did i not look on Trust Pilot first?? Same as others on here, ordered back on 5th September and still no delivery received. Have asked for a refund, but obviously that is not coming either. Total... See more

This “company” is a one person operation based in China (who goes by the name Ching), pretending to be a large company in Australia. As all the other reviews have mentioned, this is a blata... See more

I ordered a product on the 23rd August and i am still waiting. Contacted them numerous times and it's just excuse after excuse I asked for a refund and still no further on. Avoid I will have to clai... See more

Absolutely DO NOT ORDER from Moore-Melbourne. It's been 4 months and I still have not received items spent over $500 and received bits and pieces from China. Dresses looked nothing like the pictures.... See more

BUYER BEWARE THIS is not a Melbourne based company!! Clothing I brought from them, was sent from china and clothing was very poorly made and looked nothing like website photo you can buy the sam... See more

My grandson found a tracksuit he liked for his birthday. I ordered it 3 weeks prior hoping to receive in time for the 18th September. The tracking number is received on receipt of payment and unf... See more

I'm having very bad experience with them and the customer service doesn't have any contact. When I received the shirt order for my husband, I sent an email straight away asking the return procedure. I... See more

If I could give a zero I would. Contacted company and someone called Ching has sent multiple condescending responses. The last one claiming the clothing had yet to be made and would take several... See more

Im the person who actually got a refund PRIOR to my item being shipped, due to my colour being unavailable. Well today I received an email saying my item had been delivered and 'hope you enjoy it'. No... See more

As everyone has stated, no item arrived after 6 weeks. So when chased up , Ching replies with “shipping company having issues with your address”- what bollocks - Promised 20% refund too- also b... See more

This company is a total scam. I only purchased from them because I believed they were based in Melbourne - but they are based in China. You buy the item, they set up a tracking number, but they neve... See more

As with other reviews - this company is a scam. They are not an Australian company. I never received my item and had to lodge a claim for refund via PayPal.

⚠️ SCAM WARNING – DO NOT ORDER FROM THIS SITE! I placed an order nearly 3 weeks ago and have received absolutely nothing. There are no proper contact details to reach them – no phone number, no... See more

AVOID THIS COMPANY LIKE THE PLAGUE!! They are not from Melbourne or Australia They say 1-3 days "Processing Time" & 4-6 business days "Shipping Times" 5th July 2025 = Date I ordered 13th August... See more

Ordered jumper 14/8/25 , showing still in china , but being told it’s on its way , this morning I have just asked for a refund , still waiting for a reply , why are this company allowed to take peopl... See more

I ordered a lovely looking dark brown sweatshirt coming up a month ago. I have not received the item and the tracking number has expired. I emailed customer service and they replied asking me to all... See more

Wow, what amazing customer service. I placed my order back in mid-July, and guess what? Nothing showed up. Not a word, not an update, just silence. Then, magically, when I finally checked in mid-Augus... See more

Like everyone else I ordered on 31/08/2025 and I am yet to receive my items! I sent numerous emails and got nothing as a replay, just an apology from “Ching”, and a total cold shoulder after that. T... See more

I ordered a bag that never arrived. Once I complained about the missing item, mysteriously the tracking information updated to status "delivered", with a time stamp prior to my complain email. I dis... See more

AVOID! Scam! Ordered an item which never arrived. Was told the reason for the delay was my address was wrong- it was correct on the purchase invoice email! Constant excuses! Eventually delisted the is... See more

This is a very dodgy business. I will be reporting it to Fair Trade. I ordered a blouse … tracking only goes so far and nothing more. I have kept a running commentary and will be taking actio... See more

I would give them zero stars. They use a name which suggests they are based in Melbourne. They are not. They are based in the Netherlands and they sell cheap knock-offs out of China. I asked to cance... See more

If I could rate Zero I would. I placed an order 1.5 months ago. Still hasn’t shown up. And I have now discovered that the order has not only been sent to the wrong address, but to a completely wrong... See more

Still waiting for tracking to indicate that my item has actually moved more than 3 weeks after an order was placed! DO NOT ORDER from this supplier! Promised that it would be shipped in 4-7 days! DO... See more

Terrible- Do not buy anything from this website. I ordered Stained Glass Book Stack Table Lamp thought it would be shipped from Melbourne, it’s not. I made an order on 10/07/2025 and have been trying... See more

This company is a scam! I ordered in early August and the item never arrived. Their communication consists of spam messages. The tracking information never changes from the first initial tracking numb... See more

MOORE MELBOURNE IS A SCAM WEBSITE!!! Do not buy from it! I ordered a “genuine” leather bracelet and got stung $50 for it. It took forever to get delivered. It was shipped from China. The quality was t... See more

This company needs to be shut down! zero feedback! Warning to others: Do not order from this company! The products they advertise on their website do not match what you will receive. It will take more... See more

Ordered a jacket for a wedding 2 August. Now 20th September. Wedding done, no jacket. Have emailed many times, they say they will track each time, but they don’t. I want refund. Now! Do not order anyt... See more

What a scam this website is , no product received for two months and no action taken in refunding. Keep away

Complete scam - not Melbourne based, ordered, paid & item has never left China.

Scam store, never received items. Never shipped and no way to cancel. Stay away!

Complete scam. Order never arrived, no tracking information, refused to give a refund. Avoid.

This company claimed to be selling a discounted item, and the order went in fine, a few days later seeming to have shipped. I got suspicious when they sent me a "your item will soon be shipped" mess... See more

Ordered products on 14th of July- now 14th of October and never received. Have contacted store directly and promised a response within 48 hours- that was 11 days ago. Have followed up with ko respon... See more

Do not trust Moore Melbourne. I placed an order on August 27 and never received it. No product, no refund, no response — just lost money. This site is a scam. Beware!

Warning ⚠️ do not order from this company. This company is a scam. Ordered two dresses and received nothing. Asked for a refund and received nothing. If you have had a similar issue please report to c... See more

I placed my order on August 6, but after two months, the item is still in the origin country, and they haven’t given me any proper response