Zappy Health Reviews 1,296

TrustScore 4.5 out of 5

4.5

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the high-quality service and the caring providers. Consumers highlight the company's commitment to patient well-being, noting the informative resources available. People find the customer service exceptional, with quick and helpful responses to their inquiries. The affordability of the service is also a significant advantage for reviewers. The platform's user-friendliness and the seamless process from consultation to prescription are highly valued by customers. Reviewers also appreciate the convenience of virtual appointments and the ease of obtaining necessary medications. The speed of delivery and the availability of online support are additional benefits mentioned by consumers. However, some reviewers report issues with order fulfillment and communication, while others express concerns about medication side effects.

Based on these reviews

Rated 5 out of 5 stars

I've been working with Zappy for a lil over a year now their customer service is what makes them so commendable Hannie, and all the others from Zappy team work quickly and efficiently to have their cl... See more

Company replied

Rated 5 out of 5 stars

Switched to Zappy after trying two other GLP1 companies. Couldn’t be happier. No more supply chain issues. Better prices. Lots of tools to aid in weight loss journey. Food journal, exercise options... See more

Company replied

Rated 5 out of 5 stars

Amazing!!! Zappy health has been amazing and I’ve only been with them for a little over a month! Super response and so very helpful!! Highly recommend them!!!!

Company replied

Rated 5 out of 5 stars
Invited

Well, the first thing I noticed was how EASY it was to find info re: cost of meds, plans and membership (some sites make you search for their prices, others have surprise membership fees). The sign u... See more

Rated 3 out of 5 stars

I ordered my supply on the 5th of September. It’s now the 12th and they still have not shipped it. I noticed the dosage was wrong as well and tried to get it fixed before it shipped but they went out... See more

Company replied

Rated 5 out of 5 stars

Love Zappy health! Experience with them from the start has been amazing. Quality providers who care about their patients. The women in the office are absolutely amazing and quick to answer any questio... See more

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Rated 5 out of 5 stars

I've been on tirzepatide for several months and now that I'm sure of the product I'm looking for the best [not necessarily cheapest, but best] supplier. I've used 3 others and Zappy is the best - and... See more

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Rated 5 out of 5 stars

I've been using Zappy for several months and have been so impressed by them! They are such honest and reliable providers. I have felt so supported in my weight loss journey while with them, and altoge... See more

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Rated 4 out of 5 stars

11/8/24 update to my review to go down,not so sure about this company , can’t get a live person, checked to see when my next order is and on line has nothing, appears no recurring order was set up? Co... See more

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Rated 5 out of 5 stars

When my insurance denied me the medication I needed to manage my condition(s), I felt lost. I wasn't sure where to start in the sea of online providers. I tried two services before Zappy and I'm alrea... See more

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Rated 5 out of 5 stars

I’ve been using Zappy Health for a while now. Their customer service is truly top notch. Every time I contact them, they go above and beyond to help me quickly with zero hassle or run around. It’s re... See more

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Rated 5 out of 5 stars

Quick and easy help with Tirzepatide. I was very concerned about the recent FDA removal of Tirzepatide from the shortage list and my existing provider couldn’t provide more than a 30-day supply.... See more

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Rated 5 out of 5 stars

After losing my insurance that was paying for my medicine at $30, I had to find a more affordable choice. After searching several online suppliers I found Zappy. Your intake questionnaire was great.... See more

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Rated 5 out of 5 stars

Absolutely love Zappy Health. Very professional, customer service is amazing. Fast shipping and everything is certified. Zappy Health has transformed my life. I am in the best shape with my health! Th... See more

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Rated 5 out of 5 stars

Expedited & attention to detail has been my experience with Zappy Health. They immediately met my needs with customer service along with a very caring feel to it. I had ALOT of questions about GLP1s w... See more

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Rated 5 out of 5 stars

I have used a few compound providers and Zappy by far is the most professional provider I've encountered yet. Their website is extremely user friendly and provide a great deal of content regarding the... See more

Rated 5 out of 5 stars

I can't praise Zappy Health enough for their exceptional service! Their platform made it incredibly easy for me to obtain the medication I needed for my weight loss journey. The entire process, from... See more

Company replied

Rated 5 out of 5 stars
Invited

I had an excellent experience with Zappy Health! Maria responded incredibly quickly to an issue I had and had everything resolved in less than 24 hours. The customer support is outstanding—fast, effic... See more

Rated 5 out of 5 stars

Zappy has been amazing and I am so happy to have been pointed this way by my medical doctor after being denied insurance coverage on my prescriptions for weight loss medications many, many times. This... See more

Company replied

Rated 5 out of 5 stars

Excellent friendly company. Easy to work with. Medical consult via telehealth prior to prescribing an RX for GLP1 medications. Online support to answer questions always available. Best of all is not o... See more

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Rated 3 out of 5 stars

It was easy to sign up; however, there no simple way to communicate with your provider or customer service,,,this part actually sucks. Having to rely on community chat is crazy. No way to request your... See more

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Rated 5 out of 5 stars

I’ve been with Zappy for 10 months now and I’m down 52 pounds! Stephanie is always right on time for my appointments and is super encouraging even when things haven’t been the best. She usually calms... See more

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Rated 5 out of 5 stars

I am grateful to Zappy for helping me get started on my journey with GLP-1. Their service has been easy and seamless and responsive and I am benefiting extremely well from the medication. With so ma... See more

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Rated 5 out of 5 stars
Verified

I'm so thrilled with my Zappy Health experience! I never thought I’d say this, but I look forward to my check-ins because they're so supportive and exciting. Seeing the progress I've made with their e... See more

Company replied

Rated 5 out of 5 stars

It was obvious from the start that the providers at Zappy have a wealth of knowledge and experience and would be able to help me get started. I appreciate the variety of doctors with varied background... See more

Company replied

Rated 5 out of 5 stars
Invited

I had an excellent experience with Zappy! Signing up was a breeze – seamless, simple, and straight to the point. The platform is incredibly user-friendly, making it easy to navigate. I initially hea... See more

Company replied

Rated 5 out of 5 stars

Zappy Health has been absolutely amazing! Dr. Michel and his team are simply wonderful. Their company made it possible for me to get the help I need at an affordable cost. After much research and 2 mo... See more

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Rated 4 out of 5 stars
Invited

I received the provider communication promptly, just 16 hours after my request. The recommended plan agreed with what my thoughts were for my needs. One star off because the initial notes are unclear... See more

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Rated 5 out of 5 stars

The site was super easy to navigate. I love that I was able to complete the intake on my own time and there were no bothersome chat/video apps to have to attempt to navigate. The questions were straig... See more

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Rated 5 out of 5 stars

I love Zappy Health! This company truly cares about their patients. Dr. Michel does lives every Wednesday to further educate and answer any questions people have. That type of patient- doctor relation... See more

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Rated 5 out of 5 stars

I started with Friday's then went to Orderly Meds, then Mochi and now I am only with Zappy Health. WHY? THEY HAVE IMMEDIATE RESPONSES and they gave me an option with a 6 month medication purchase. All... See more

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Rated 4 out of 5 stars

This seems to be the most comprehensive weight loss injection program that i have found thus far. I am able to track symptoms and monitor food, water intake and mood all in one place. I am able to g... See more

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Rated 5 out of 5 stars

I have worked with two other telehealths prior to Zappy and the ease of the Zappy process was so refreshing. The consultation was thorough and informative and I'm incredibly happy that I made the swi... See more

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Rated 5 out of 5 stars

I’ve been with Zappy for more than a year and am continuously impressed with them. The doctor is very transparent and is constantly working to improve his practice by getting feedback from patients. I... See more

Company replied

Rated 5 out of 5 stars

After months of working with my PCP, Specialist and Bariatric Team to appeal to my health insurance to get approved for my GLP1 meds and were denied for the 3rd and final time, I spoke to a Zappy Heal... See more

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Rated 5 out of 5 stars

I did a lot of research of so many weight loss companies before deciding on Zappy. So very user friendly!! I filled out all information online and submitted. I heard back same day & I’m excited about... See more

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Rated 5 out of 5 stars
Invited

Over weigh people struggle with everything . Self-esteem , can’t physically play with her kids , they don’t like the way they look. And being overweight causes a lot of physical stress on your bodily... See more

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Rated 5 out of 5 stars

I love this program. I love the virtual aka tele health appointments. I have had more results following this program than I expected. I had an issue, spoke with my provider and she got it fixed for... See more

Company replied

Rated 5 out of 5 stars

The process was very easy so far everything is as they said. Reading some of the reviews are scary but the pharmacy is Hallandale and they have board accreditation. Will update in a couple months. Cus... See more

Rated 5 out of 5 stars

So far I’m very impressed with Zappy. Very easy steps to register and join. I received my shipment today and it was packaged very professionally and as expected. I have used another company with... See more

Company replied

Rated 5 out of 5 stars

Easy to get started and quick delivery. Monthly check-ins to see how you're progressing and make adjustments if needed. I've been happy with Zappy so far and recommend.

Company replied

Rated 5 out of 5 stars
Verified

My experience with onboarding with Zappy Health from another provider was seamless. Response was sent in a timely mannner. Zappy has an App which last provider did not making communication more effec... See more

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Rated 5 out of 5 stars

Thank you guys! You never cease to amaze me how honest and trustworthy your company and each individual is. I've been a customer since 12/2024. You have worked with me in every circumstance I find mys... See more

Company replied

Rated 5 out of 5 stars
Invited

I really can't grade the experience yet. However, if it is as excellent as the customer service has been then I don't see anything but excellence and success of my weight goals.

Company replied

Rated 5 out of 5 stars

Great communication and efficient customer service representatives. My experience with Zappy Health has been wonderful for the past nine months! Thank you!!!

Company replied

Rated 5 out of 5 stars
Invited

Zappy Health is extremely easy to enroll in. They were helpful every step of the way & I knew within the hour of submitting my application that I was a candidate. As soon as I made my decision to star... See more

Rated 3 out of 5 stars

I changed my mind about the bad review. I was mad at the conflicting information I received from customer support assistants. And I should have done more research before I purchased. And I have 2 via... See more

Company replied

Rated 5 out of 5 stars

Let’s face it — GLP-1 meds are expensive! So, while shopping around for lower prices, I stumbled upon Zappy. The price seemed too good to be true for the 6 month package. I did my research, and saw so... See more

Company replied

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Company details

  1. #23 of 61 best companies in Weight Loss Service
  2. #32 of 51 best companies in Online Pharmacy
  3. #20 of 37 best companies in Online Prescription Medication Vendor

Written by the company

At ZappyHealth.com, we're revolutionizing the journey to weight loss with a comprehensive, science-backed approach that caters to the unique needs of each individual. Our platform is designed to empower you with the tools, resources, and support necessary to achieve your weight loss goals in a healthy, sustainable way. From personalized nutrition plans and tailored workout routines to one-on-one coaching and community support, we offer a holistic solution to weight management. Understanding that weight loss is a deeply personal and often challenging journey, we emphasize a compassionate, motivational environment. Our team of certified nutritionists, fitness experts, and health coaches work closely with you to develop a plan that fits your lifestyle, preferences, and medical history. With ZappyHealth.com, you're not just adopting a diet or exercise regimen; you're embracing a healthier lifestyle. Our innovative platform leverages the latest in health technology, providing interactive tools and trackers to monitor your progress, nutritional guidance, and educational resources that demystify weight loss. Whether you're looking to shed a few pounds, embark on a significant weight loss journey, or simply adopt healthier habits, ZappyHealth.com is your partner every step of the way, offering a path to success that is as rewarding as it is effective. For more information, please visit our website


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Amazing!!

Amazing!!! Zappy health has been amazing and I’ve only been with them for a little over a month! Super response and so very helpful!! Highly recommend them!!!!

October 9, 2025
Unprompted review
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Reply from Zappy Health

Thank you so much for your kind words and recommendation! We're thrilled to hear you've had such a positive and helpful experience with Zappy Health in just your first month—your feedback truly motivates us to keep improving and serving you better.

Rated 5 out of 5 stars

I've been working with Zappy for a lil…

I've been working with Zappy for a lil over a year now their customer service is what makes them so commendable Hannie, and all the others from Zappy team work quickly and efficiently to have their clients needs met and they do it with such grace! Very happy with the service I receive. Thank you so much Zappy for all your hard work!!

September 26, 2025
Unprompted review
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Reply from Zappy Health

Thank you so much for your kind words and for being with us for over a year—we’re thrilled to hear that our team's quick, efficient, and graceful service, especially from Hannie, has made such a positive impact on your experience! Your feedback means a lot to us and helps us continue to improve and provide the best service possible.

Rated 5 out of 5 stars

Great communication and efficient…

Great communication and efficient customer service representatives. My experience with Zappy Health has been wonderful for the past nine months! Thank you!!!

September 24, 2025
Unprompted review
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Reply from Zappy Health

Thank you so much for your wonderful feedback—we're thrilled to hear that you've enjoyed great communication and efficient service from our team over the past nine months! Your kind words truly motivate us and help us keep improving—thank you for choosing Zappy Health!

Rated 5 out of 5 stars

Top notch customer service…

I’ve been using Zappy Health for a while now. Their customer service is truly top notch. Every time I contact them, they go above and beyond to help me quickly with zero hassle or run around. It’s refreshing. I highly recommend Zappy Health.

September 23, 2025
Unprompted review
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Reply from Zappy Health

Thank you so much for your wonderful feedback and for recommending Zappy Health! We're truly grateful for your kind words about our top notch customer service, and your experiences motivate us to keep striving for hassle-free, above-and-beyond support.

Rated 3 out of 5 stars

Poor Service and Slow Shipping

I ordered my supply on the 5th of September. It’s now the 12th and they still have not shipped it. I noticed the dosage was wrong as well and tried to get it fixed before it shipped but they went out of their way to ignore my request. The shipping information they sent me said the label was printed but FEDEX doesn’t have possession of the package because they still have not actually shipped it. Very rude customer service and extremely dismissive.

September 12, 2025
Unprompted review
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Reply from Zappy Health

Thank you for your honest feedback and for taking the time to share both your concerns and your experience with our service; we sincerely apologize for the shipping delay and any frustration caused by our customer support, and please know we are committed to addressing these issues as we continuously strive to improve our services for all customers.

Rated 5 out of 5 stars

Easy to get started and quick delivery

Easy to get started and quick delivery. Monthly check-ins to see how you're progressing and make adjustments if needed. I've been happy with Zappy so far and recommend.

August 22, 2025
Unprompted review
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Reply from Zappy Health

Thank you so much for your kind words! We're delighted to hear that you found getting started easy and appreciated our quick delivery and monthly check-ins—your feedback means a lot to us and helps us continue improving our service.

Rated 5 out of 5 stars

Absolutely love Zappy Health

Absolutely love Zappy Health. Very professional, customer service is amazing. Fast shipping and everything is certified. Zappy Health has transformed my life. I am in the best shape with my health! Thank you Zappy Health for helping me achieve my goals on a wellness journey. You’re absolutely the best tella health.

August 20, 2025
Unprompted review
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Reply from Zappy Health

Thank you so much for your wonderful feedback! We're thrilled to hear that our professionalism, fast shipping, and certified products have made such a positive impact on your wellness journey—your kind words mean the world to us and help inspire us to keep improving.

Rated 1 out of 5 stars

Haven't used this company for 2 months…

Haven't used this company for 2 months & today they automatically charged my credit card. They DO NOT have a phone, all contact is done via email. I was not able to go into my account and cancel my card 2 months ago & since I wasn't charged then, I felt I was safe. Obviously not safe! Who knows how long before I get my money back, & yes, I have contacted my bank & they will recover it. Also found MUCH cheaper provider for Tirzipetide!

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you guys

Thank you guys! You never cease to amaze me how honest and trustworthy your company and each individual is. I've been a customer since 12/2024. You have worked with me in every circumstance I find myself in. Thank you!

August 19, 2025
Unprompted review
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Reply from Zappy Health

Thank you so much for your kind words and for being with us since December 2024—we truly appreciate your trust and are grateful for your recognition of our honesty and dedication; your feedback inspires us to continue supporting you in every circumstance!

Rated 1 out of 5 stars

Zappy Health used to be a quality…

Zappy Health used to be a quality company. Now they lie, and don't answer your questions, nor send out your order in a timely manner IF AT ALL!!! They use stalling tactics because they are insufficient, and have no communication with fellow employees, and they are frauds!! DONT WASTE YOUR MONEY AND TIME!!!

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

The team us very responsive and patient…

The team us very responsive and patient to answer all your questions.

August 13, 2025
Unprompted review
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Reply from Zappy Health

Thank you so much for your kind words! We're grateful you appreciated our team's responsiveness and patience—feedback like yours motivates us to keep improving and providing the best support possible.

Rated 5 out of 5 stars

I have always struggled with my weight…

I have always struggled with my weight since grade school. I have never used something that worked so well without crazy side effects like jittery feelings or putting me in the ER due to chest pains and a BP so high I could have passed away. I think this is the safest drug ever. I was a little frustrated in the beginning, but I did have a friend who had used this and helped walk me through it. I didn’t feel the appetite suppression like she did right away and started wondering if I ever would after weeks of not feeling it, but finally it kicked in. My brain turned off all crazy cravings, I stopped eating a lot of foods that was contributing to my weight gain that I didn’t even realize was a contributor. Then the weight just started coming off. I like that it’s gone a little slower for me because I have so much weight to lose and didn’t want to do it so fast that I had loose skin. I am so grateful to this program. It’s the best one from the research I did. I didn’t think it was fair to pay a “membership fee” like other companies make you pay for on top of the already high price tag. I’m grateful for the reduced cost, but it still is expensive for someone like me. But I’m happy to pay for it knowing how well it works. The customer service is incredibly helpful and responsive. I have always received a lovely response from their team whenever I reach out. Thank Zappy for being here and taking care of people who really need it and want to feel and look better. I’m down 40lbs and wearing clothes I haven’t been able to fit in years. I’m learning that I was over eating, eating too late, and the wrong foods. I now enjoy foods with little to no salt, high protein, fruits and vegetables. Thank you Zappy!

August 13, 2025
Unprompted review
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Reply from Zappy Health

Thank you so much for sharing your incredible journey and trusting Zappy Health to support you—you’ve highlighted so many important parts of your experience, from overcoming side effects to finding support in your community, and we’re honored to have played a role in your transformation; your detailed feedback truly helps us improve and inspires our team every day. Congratulations on your amazing progress, and thank you for your kind words about our customer service—we’re always here for you!

Rated 1 out of 5 stars

Waste of money

Waste of money. I took the prescribed amount and feel nothing. It does not curb my appetite I feel no side effects. I tried contacting Zappy Health and there’s no one to talk to.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Glad I Found Zappy

I am grateful to Zappy for helping me get started on my journey with GLP-1. Their service has been easy and seamless and responsive and I am benefiting extremely well from the medication. With so many choices, I am glad that I selected them from the start.

August 6, 2025
Unprompted review
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Reply from Zappy Health

Thank you so much for your kind words and for choosing Zappy Health—we’re thrilled to hear our seamless, responsive service has made a real difference as you start your GLP-1 journey. Your feedback truly means a lot to us and helps us keep improving!

Rated 5 out of 5 stars
Invited

Simplified and straightforward plan

Simplified and straightforward plan. Very helpful and affordable.

December 21, 2024
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Reply from Zappy Health

Thank you so much for your kind words! We're thrilled to hear that you found our plan simplified, straightforward, helpful, and affordable—your feedback truly motivates us to keep improving.

Rated 5 out of 5 stars
Invited

Feeling positive

I really can't grade the experience yet. However, if it is as excellent as the customer service has been then I don't see anything but excellence and success of my weight goals.

December 10, 2024
Zappy Health logo

Reply from Zappy Health

Thank you so much for your kind words about our customer service—we’re truly grateful for your positivity, and your feedback inspires us to keep delivering the excellent experience you’re hoping for as you work toward your weight goals!

Rated 2 out of 5 stars

I started using Zappy in December then…

I started using Zappy in December then took a break. I was OK with them for Jan Feb. With Red Rock. I then decided to go back on it in June. Boothwyn shorted me almost half in the vile. I only had enough for 2.5 weeks. I paid 249. Theat is about 62.00 per week. They refunded me only 50.00 and now I do not really trust them anymore.bad experience this go around

Update - your response is not actually helpful. I just received an email from your company in regards to now Im shorted and will have to wait another 10 days to order more is ridiculous. Your customer service reps do not even read the emails and respond with canned emails back. Guess I will find another servicer.

June 25, 2025
Unprompted review
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Reply from Zappy Health

Thank you for sharing your experience—while we're glad you found our service helpful initially, we're truly sorry for the inconvenience and frustration you faced with your most recent order and refund; please know we take your feedback seriously and are continuously working to improve our customer experience.

Rated 5 out of 5 stars
Invited

Communication and understanding

Communication and understanding

December 27, 2024
Zappy Health logo

Reply from Zappy Health

Thank you so much for your kind words about our communication and understanding—it truly means a lot to us, and your feedback helps us continue to improve and provide the best possible care.

Rated 1 out of 5 stars

STAY AWAY

STAY AWAY, this company is a rip off. They give you the run around to even speak with anyone

June 20, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible Patient Care

Impossible to speak to a live person or the licensed provider who supposedly is overseeing your care. You just go around and around in a loop with AI. The doses they provided did not result in appetite suppression and AI told me I couldn’t increase. This, even when I had no side effects history using the medication. It seems this is just another company which is capitalizing on the direct to consumer market place to pad their pockets while not delivering as promised. I should own one of these companies. I’ll be reviewing the other 1 star reviews now to see what other companies actual had live providers that listen to you, review your records and don’t just take you $700 and run.

June 19, 2025
Unprompted review
Zappy Health logo

Reply from Zappy Health

Hi Terri,

Thank you for taking the time to share your feedback — even when it’s difficult to read, we take messages like this very seriously. We understand your frustration, and we’re truly sorry to hear that your experience hasn’t lived up to the standard we aim for every single day.

Let us start by clearing something up: while we use AI in limited ways to help speed up routine questions and support tasks (like tracking orders or answering common FAQs), your medical care is never left in the hands of AI. Every prescription, adjustment, and clinical decision is reviewed and made by a licensed medical provider who is part of our care team. If you’ve ever felt like you were caught in an automated loop, that’s a signal to us that we need to do better — and we will.

We understand the desire to speak directly with a provider in a more traditional way — like through a phone or video call. Our current model doesn’t include live calls, but that does not mean your care is impersonal. In fact, our providers regularly message back and forth with patients, reviewing labs, symptoms, and progress to ensure safe and effective care. You can always reach out to request a provider’s input or to escalate a concern. That’s built into our system — not a hidden feature.

As for dosing: we take a cautious and personalized approach to all medications, especially GLP-1s. Even if a patient doesn’t report side effects, our providers follow evidence-based protocols to adjust dosing based on a full picture of safety and effectiveness. Appetite suppression timelines can vary widely between individuals, and sometimes it takes a few weeks or small adjustments before the benefits really kick in. We wish results were instant for everyone, but what matters most to us is that they’re sustainable and safe.

We’re also very transparent about our pricing and what you’re paying for: not just medication, but a full support system — including access to clinicians, nutrition guidance, a patient success team, and more. That said, if something isn’t working for you, we want to help.

We know the weight loss and telehealth space can be crowded and, at times, confusing. There are a lot of companies out there, and skepticism is healthy. We believe medical care can be more affordable, more responsive, and still deeply human — even without waiting rooms or phone queues.

You mentioned looking for a company where providers really listen. That’s the heart of what we’re building — and we’d love a chance to show you that we do listen, and we do care. Please consider replying to our support team or asking to speak directly with a clinician. We’ll prioritize your case and make sure your voice is heard.

Thanks again for your honest feedback. If you give us the opportunity, we’d be grateful to earn back your trust.

Warmly

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