Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

See what reviewers are saying

Rated 3 out of 5 stars

The items in this box was not my favorite. Didn't feel like Halloween to me and I'm starting to get tired off same sanrio character in almost every box, I think japan have other characters than sanri... See more

Rated 5 out of 5 stars

Always a good experience with this box. Comes on time every month and they diversify their goods while remaining in the realm of aesthetically kawaii items. Adore the fact they partner with establishe... See more

Rated 5 out of 5 stars

Once again, squeals of delight were heard when the box was opened. Magical Nyan Nyan was quickly claimed by my son, and the Cinnamoroll Halloween Macaron Pouch went to my niece. Another niece claimed... See more

Rated 5 out of 5 stars

I’ve been with yumetwins for 6 months now and I’ve loved every single box! They’re reliable and fast, even though it’s coming all the way from Japan!! Each month I get a box full of goodies that almos... See more

We perform checks on reviews


Company details

  1. Shopping & Fashion

Written by the company

YumeTwins is a kawaii box subscription from Japan! Bringing you kawaii items such as anime plushies, Rilakkuma, Sailor Moon, cute kawaii stationery and more!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month


Rated 3 out of 5 stars

Not Halloween to me

The items in this box was not my favorite. Didn't feel like Halloween to me and I'm starting to get tired off same sanrio character in almost every box, I think japan have other characters than sanrio favorite five.
Otherwise everything is good

October 8, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Always a good experience

Always a good experience with this box. Comes on time every month and they diversify their goods while remaining in the realm of aesthetically kawaii items. Adore the fact they partner with established brands like Sanrio, Pokémon, and others! Things are usually high quality.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

1st YumeTwins box experience

I had questions about the status of my box throughout the process and the support team helped me in a timely manner. The time a person receives their box will depend on when customs releases the box. In my case it was an additional 2 weeks to what they had predicted. I received half of the items I thought I would and even the ones that were not were very cute and all items are very practical.

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great monthly treat

I’ve been with yumetwins for 6 months now and I’ve loved every single box! They’re reliable and fast, even though it’s coming all the way from Japan!! Each month I get a box full of goodies that almost never disappoint, highly recommend their subscription boxes <3

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Adorable boxes of joy

These boxes are Absolutely AMAZING for most fans that are into certain popular ips (like kirby, pokemon etc) and it's especially worth the money for what cute items you get in these boxes, plus it's quite nice to see what each month holds in so, it's a lovely surprise but if you want to see what holds in next month you can via the website.

In general, this is 100% worthwhile with these bundles of joy

July 10, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great Subscription Box

Fast shipping speeds, products are always unique and worth the subscription. There is always something I love in each box; the boxes are always packaged carefully and I have never received anything damaged.

June 10, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I absolutely love yumi twins

I absolutely love yumi twins, my daughter loves yumi twins. I signed up to this as a reward system for my daughter and it works a treat. She stays on task and waits excitedly every month for her box

May 9, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

I wrote their customer service because…

I wrote their customer service because I paid for 13 boxes (1 single box and a 12 month subscription). They missed one complete box and in another one they've send me the main item (Kuromi plush bag - The rest was just small items) a second time instead of something new.
I'm fighting for the missing box and a fresh new item since years and still get ignored. The email with photos as proof was send by me on the 8th of January 2024 because they wanted me to prove everything. I wrote multiple mails before and after. I still don't get my 2 missing boxes or 1 box and 1 main item.
My real name is felicitas fuhrmann and yume can check if that is true. The last mail is from last week (23. January).

Update: They are lying in their response. I'd prove this by sending Screenshots but I can't add them here. I am reaching out to them while they keep ignoring me. I've send so many messages, I can't even count it.

The mails with pictures to prove I'm that I'm telling the truth were send on the third of March 25, 18th of February 25, 8th of January 2024 and today again. Those mails were all send to their official customer service who ONLY asked for prove but ignores me as soon as I've send it. They still owe me 2 boxes that I've paid for.

January 23, 2025
Unprompted review
YumeTwins logo

Reply from YumeTwins

Hi F. Fuhrmann,
Thank you for sharing your feedback with us.
First and foremost, we sincerely apologize for the inconvenience caused.
Upon checking, we noticed that our team has already reached out to you multiple times, but we haven't received any feedback from you yet.
Could you kindly log in to your Customer Portal and review the ticket from our team so that we can continue resolving the issue as quickly as possible?
Thank you for your understanding.

Rated 5 out of 5 stars

First subscription box, love cinna x miku

This was my first ever subscription box and I’ve been wanting this collab ever since I first saw it. My box arrived faster than I expected and the miku plush is very cute and bigger than I thought. I love the stationary set and the organization box, I can’t wait to use them!

January 27, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Yume Twins is my favorite subscription…

Yume Twins is my favorite subscription box. I like that it’s a box that has useful merch and always familiar faces (Kirby, Pokemon, Sailor Moon etc.) I also like that when you collect a certain number of boxes you can be eligible for a small discount and can skip depending on finances. I look forward to seeing what the theme is each month and I also love the cute booklet with cultural information.

December 3, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look