Website.com Reviews 24

Good experience 😃

Very disappointed with their domain service. I purchased a domain from website.com, but when I tried to change the nameservers, they asked me to pay an additional $20. This is totally unfair, no reputable hosting or domain provider charges extra just to change the nameservers. Every company I've used before allows free DNS updates after domain purchase. This feels like a hidden fee and poor business practice. I wouldn't recommend weebsite.com for domain purchases.

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The ease of their site builder, and how wonderful their customer service was. I'm over the moon pleased!!!

I hate to give this honest review, but Website.com is the worst platform I have ever encountered. It's made for dummies who are not looking to compete in business.

Don't expect to be able to design a cool UX website as the functions are hardcore limited. You can't upload videos or images despite it reading that you have video space, etc.

Honestly, I am disgusted that I came across this platform, and it only happened because a Client is using it. I am in the process of saving their business by choosing a healthier alternative.

Let me save you the hassle. Stay away from this platform.

Fraud company don't be in touch with them they charge you higher for everything.

Welcome kingrushfitness

Think about this, how would it feel you pay for a website service but your .com not working ??? Broken links??? Lack of communication??? They don’t care!!!
BE AWARE ! This service is not run by any one with knowledge! “Support” ? Brandon was horribly rude and unhelpful, they have no dev team ? How can you run a website platform with no DEVELOPERS?

1. This is a company based in British Columbia Canada. Their fees are in US dollars???

2. My website went down three times in the past six weeks when there have been 6 request. Causing me great stress and causing my clients to see dead links???

3. Their support team is lacking. Their support is available Monday through Friday Pacific Coast time only. So if you’re on the East Coast and you have a problem on Friday, you have to wait until Monday morning 12 PM !!! You will not get any calls over the weekend when you call the one8:00 number it’s redirected to a call service and they will call you Brandon was extremely rude to me on the phone did not help me. Disregarded my request and this unapologetic.

4. Website.com is the worst platform I have used in 10 years.

5. The builder lacks up to date tools and has limited design.

6. Transfer in dns ? Extremely important!
There “tech team” they don’t have one, Was unable to do a proper transfer I had to send them screenshots and how to do it???

7. If you use this Service you will regret it!

8. Beware !!! These reviews 4/5 are unauthentic!!! There reviews on there site… implemented by who?

9. They over charge after 1st year, whatever package you purchased in the first year will triple the second year if you want to continue the service.

10. After service disruption website not working I was offered no apologies whatsoever. They were not accountable for their mistakes. And I was never given any refunds or compensation. They just don’t care. There are so many other platforms. I’ve suggest you use.

10. WIX , square, google, framer , personally, I was going to go to framer, so that’s the next step.

I've been using Website.com for a couple of months, and it has made building my website incredibly easy. No complaints so far! I reached out to support a couple of times for help with implementing custom HTML code, and they guided me through the process. A special thanks to Brandon for his patience and assistance each time.

Very user friendly interface and quick to learn and use.

William from Customer Service was beyond excellent. I will admit I was a bit nervous when I received an email to call customer service and it said nobody is in office but William was awesome! Thank you!!!

William was so helpful and so patient with me. He answered all my questions and did exactly what I needed. As a non-tech person I didn't know what I was doing, but he was confident and competent, and was very patient in helping me understand what he was doing. My website is 100% better after his help.

The customer support team was amazing! Shoutout to William for a great support experience. Helped me with all my issues I had. The website features are also good.

The best website builder, can't say enough. It's free what more can I say.

no username found cannot reset with email bs

My Experience is the great.

Just wanted to give a shout out to the customer support at Website.com for being so kind during a turbulent time in my life and coming up with a solution for me.

Due to some unforeseen circumstances, I've been forced to retire my business so I no longer needed my website. Because I had a yearly subscription, I assumed the auto renewal date would be exactly a year after I signed up. Life was getting in the way so I ignored the renewal reminder email because of this assumption, but then later found out I missed the cancellation window.

I emailed their support in a panic, and William was kind enough to explain to me that all subscription payments are pro-rated so the billing cycle always ends on the last day of the month, so my subscription was renewed. Although I was not eligible for a refund, they made an exception and went ahead and refunded my subscription renewal with just a small refund processing fee. Well, lesson learned, I will certainly read my emails in the future, but I'm grateful to William for helping me get most of my money back, especially during such a stressful time in my life. Although I am not a customer anymore, I would not hesitate to go back to Website.com the next time I need a website!

THANK YOU Brandon for the above and beyond customer support. I've never used a site builder before and was nervous about making my own website, but I'm so glad I went with this decision. Brandon took the time to answer any questions I had and helped me troubleshoot. I'm so grateful for you and the Website.com team for all of your help!

I was charged 10 days early to renew my 'yearly subscription' then tried to charge my cancellation fees. So I haven't had a full year of subscription AND they're charging me fees to cancel outside of 5 days before my new year of renewal should begin. Brandon on live chat was no help and after speaking to advice away from the company and told my rights, he decided to end the chat without any further conversation.

Scammers don't trust them this is a advice