Way Reviews 75,903

My travel agent recommended Way. Once downloaded from the App Store, it was easy to book. The only downside was that the Way confirmation didn’t include the the address of the parking lot, so we had t... See more

I had made a reservation for my son-in-law at my regular way site by SeaTac. We live almost 2 hours away. He is going to MSP to see his father in the hospital. He was told at the parking facility that... See more

I used the way parking lot in Bayonne, New Jersey, so that I could get to the Royal Caribbean port for a cruise. It was not easy to find the lot because there was no sign on the road, but they’re very... See more

I’m still waiting for my refund. It shouldn’t take this long to get my refund after cancellation of the purchase. Not very happy that your company is this slow.

Johnathan has been most helpful and informative to explain all the benefits and ways to get cash back and get roadside assistance from way app. He used screen share to help me navigate the app. Making... See more

Hotel staff was rude and make you use the back lot. As a handicapped person this was very difficult to manage while traveling alone. You’re waiting over 20 minutes for a shuttle.

Ted from customer success cleared up and sorted my issue. The driver for my location did not show up or respond to anyones calls and we were about to lose our cruise. Sadly I had to pay the pier price... See more

I called at 2:30 am and Tyler picked right up. I wanted to extend the time on a reservation I had for later that day. Based on my phone number, he could see all the information about both the reservat... See more

Security for my vehicle is paramount in seeking long-term parking. The folks at WAY gave me good reason to use their services in the future.

This company has top shelf customer service. I ran into a problem with the hotel and Way addressed it promptly. I had paid in advance but, due to a problem exiting the hotel garage, had to pay with... See more

It was easy to book our parking and shuttle at hotel in Nashville. Staff at hotel were very professional and helpful. We felt our car was parked in a safe place while away. This was our first time... See more

He was very helpful and assuring. I was stressed trying to make the reservation using another website. That website told me my address was invalid. Then at the end I got the wheel of death and could n... See more

I was excited to learn about Way, and booked a parking space for a Boston event. Unfortunately, I had a glitch with the app and a barcode never came through and so I had to pay separately for the par... See more

Find parking has made it quite convenient to drive yourself to airport. It’s more cost efficient then taking an Uber or Lift each way.

I booked five nights for a parking spot to BUR airport. The parking instruction is very clear and straight to the point, including if the place has shuttle bus or not, if there is Uber/Lyft, who I sho... See more

I have been using Way for about a year now and I LOVE it! There locations are safe and easy to find. The online or app reservation is easy and check in at parking location is smooth. I always selec... See more

I had to cancel my 5 day parking down to 1 day because of flight cancelation. Debra at customer service solved the request without issues. Customer service could not be any better

Great way to park and fly out of JFK! An agent met us, drove us in our car to the airport and than parked it back at the lot for the duration of our trip. Upon our return they picked us up in our car... See more

Cheap booking, easy to use, great customer service. I had a booking for airport parking and needed to see if I could get my reservation altered before I arrived. I gave their customer service number... See more

Oh my gosh-my customer service today was so amazing! I had a wrong date for a car garage reservation and this agent (Harris) was extremely helpful and patient. He helped me in straightening everything... See more

Amazing customer service from both global airport parking And the front office manager, Bo from Embassy Suites Raleigh Durham Research Triangle suite. Helped me solve and get a refund due to fligh... See more

Emily did a great job communicating with me, and keeping me informed on the status of my request. Way worked with me in every way possible to make sure I was satisfied with their service. I appreciate... See more

Sam was incredibly helpful with the rescheduling of my parking reservation. He very patiently waited while I walked through the process of canceling and getting my refund on the WAY app. using the wal... See more

We couldn't find the parking lot shuttle. Way told me that I can take an Uber and get the refund . This is so great for the customer like me. I appreciate Tyler from the customer services . I will... See more

Luke was great to answer every question I had . He responded with specific details.

Initial reservation was simple and quick … cancellation process was equally as simple and quick (very seldomly is this the case with other companies in my experience) with great communication. Can’t f... See more

Adrian was able to assist me in modifying my reservation which I couldn’t do on the website. He was knowledgeable and so very helpful.

FALSE INFORMATION - BEWARE. I write from Canada. I found their website for event parking. The parking lot is in Canada. Their website said $21. Knowing it's a US company, I talked to a CSR at their he... See more

Luna from cruise port.com was very efficient and helpful in resolving an error that I made with my reservation. Thank you Luna!

Rudy walked me through resetting my log in and my parking showed up. I was impressed and thankful.

Outstanding Customer Service !!! Definitely will continue using Way Parking largely because the staff makes it so wonderful to make changes. Thank You!

Customer Service Rocks! They immediately responded to my request, it was very easy to fix my issue, thanks very much.

The customer service was way beyond the call of duty and they got the job done very happy with the app.And customer service! 5 🌟

The parking and shuttle was a delight. The front desk was very helpful and Louis the driver was very kind and helpful. I highly recommend this parking to anyone traveling

We created an error in our reservation and they were willing to correct that and refund our money

Jonathan was very helpful in that he was very knowledgeable about the Way app products. I would recommend him to others, my friends and family!

The representative is so very helpful and kind!! She thoroughly helped me clear up my mistakes

Rates are very affordable! The communication for booking and canceling was very easy. Staff is very responsive. Great selection of locations. HIGHLY recommend over using Long-term parking.

Found a spot close to Logan airport at a fraction of the cost of parking on-site.

Great service! After encountering an issue with my domain, they responded quickly and resolved the internal error much quicker than expected. Great DNS provider overall!

Very helpful and friendly phone representative. Was able to solve my issue quickly and professionally. Very pleased.

My person was excellent! It took awhile to solve my problem but he was patient and kept looking. Turned out I had put my email address in wrong!

Thank you Rachelle for guiding me and helping me. Appreciate your service

This is my 3rd time using the company. I'm very happy with how they answered my questions and the drivers have always been courteous.

Ms Scarlet, your representative was very knowledgeable and helpful walking me through my reservation. I will recommend them for sure with my family and friends.

Very smooth experience using way.com Found best deals and clear instructions and information provided. Great customer service

Debra, the representative was Very helpful in helping me book my parking reservation when I needed help since I cannot complete my online booking due to billing address not going through.

The representative was very professional and friendly. Plus understanding and on the situation. I like this website 😊

Rachael was very helpful while polite and professional. She was extremely efficient gathering information and making the necessary changes that I requested in an expeditious manner.

Rachel was very pleasant on the phone. She quickly got to the solution and I was on with my day. Thank you for the great service!