Vieffetrade Reviews 11,818

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting their quality and alignment with website descriptions. Consumers appreciate the competitive prices and the efficiency of the ordering process. Many reviewers specifically mention the excellent customer service, noting the prompt and helpful responses they receive to their inquiries. People express satisfaction with the delivery service, often mentioning the speed and the careful packaging of their orders. Several reviewers were initially hesitant about ordering from abroad, but their concerns were quickly dispelled by the smooth and professional service they received. The positive experiences have led many customers to express their intention to make future purchases from this company.

Based on these reviews

Rated 5 out of 5 stars

I purchased an oven because it is not available in my home country (Belgium). After sending an email asking if they could deliver this appliance to Belgium, I quickly received a reply saying th... See more

Company replied

Rated 5 out of 5 stars

I am based in Ireland and I purchased a Franke sink and Tap. I was a bit sceptical as to how legit the site was as I had gotten a price for the very same locally and it was lieterally double the price... See more

Company replied

Rated 5 out of 5 stars

I've made my first purchase from Vieffetrade, the process from start to end is very cool, professional. I've purchased a TV, I am based in Poland. I was afraid that with such item it might come damage... See more

Company replied

Rated 5 out of 5 stars

I've found this company online looking for Samsung soundbars that where unavailable in Samsung's Official Store. The price was bigger than in Samsung Store, but need it them quickly for some projects,... See more

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Rated 4 out of 5 stars

When the fridge was delivered, the guy informed me that the shipping does not include delivery inside the apartment. This was not clarified on Vieffetrade´s website. I had to pay Euros 50 to some work... See more

Company replied

Rated 5 out of 5 stars

I ordered kitchen sink from Vieffetrade. At first I was a bit hesitant about shipping such a big item internationally but their prices and reviews on trustpilot convinced me to buy from them. The... See more

Company replied

Rated 5 out of 5 stars

We needed a new range cooker and found vieffetrade on line. The customer service was superb. Delivery to France all to plan, commutations in English and very prompt. The user manual supplied was in... See more

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Rated 5 out of 5 stars

I ordered from this company: an oven, a hood, an induction cooker and a built-in microwave. All from Samsung. The order was fulfilled (sent) a few days before the specified date. The order was well... See more

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Rated 5 out of 5 stars

I have ordered during ferogusta I was waiting for pipe more than a month. The product so far so good. Also it was cheaper than in any other shop. Very satisfied. Maybe order before or after August :D

Company replied

Rated 5 out of 5 stars

I live in Spain but ordered a cooker from these people because I couldn't get the right width anywhere else. The whole experience, from order to delivery went perfectly. Their staff responded to every... See more

Company replied

Rated 5 out of 5 stars

I live in Spain but ordered a cooker from these people because I couldn't get the right width anywhere else. The whole experience, from order to delivery went perfectly. Their staff respnded to every... See more

Company replied

Rated 5 out of 5 stars

Well, I was hesitant to place the order for the Samsung Airdresser being a bulky expensive item. I worried as this was my first order with Vieffetrade . Now I see that I really had no need at all to w... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Vieffetrade, exceptional professionals at a very high level! I am very satisfied with both the quality of the service used and the speed of delivery. I am calm because I can count... See more

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Rated 5 out of 5 stars

I purchased an extendable table. Once the component items arrived at my location in Romania, I found that everything was perfectly packaged and in excellent condition. The assembled product looks very... See more

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Rated 5 out of 5 stars
Verified

The customer service provided by Elisa was excellent. Elisa answered every question we had either the same day or immediately the next morning. We were not home to receive the delivery and she was ve... See more

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Rated 5 out of 5 stars

I reached out to the sales team via email and received a prompt and straightforward response. I purchased several items for my kitchen, and I can honestly say it was a fantastic experience. Once the i... See more

Company replied

Rated 5 out of 5 stars

Excellent company to deal with. They are very professional, queries are answered promptly, no delays in getting back with an answer/solution. Had a pleasant experience dealing with this company.

Company replied

Rated 5 out of 5 stars
Verified

Excellent communication (you can feel the personal touch not getting automatic replies). Quick processing, the option for partial shipments, and extra secure packaging—couldn't ask for more. Thank you... See more

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Rated 5 out of 5 stars
Verified

I ordered a discontinued Smeg cooker, fully expecting them to send a new replacement model (which I didn’t want since it no longer has a catalytic oven), but to my surprise, they actually sent the... See more

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Rated 5 out of 5 stars

I can kindly recommend purchase with vieffetrade. I have bought a fauset to the bathroom. I was wondering about transport and buying on the overseas website and simply from other country. However. Eve... See more

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Rated 5 out of 5 stars

I bought one dish washing machine for Christmas. Site is user friendly easy to navigate and offer you a lot of information, helping you to chose the right solution. Payment was easy, order arrived... See more

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Rated 5 out of 5 stars

I ordered an induction hob that was delivered perfectly to Tyresö in Sweden. Delivery time was kept. The hob was very well packed on a pallet and arrived completely undamaged. The price was also good,... See more

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Rated 5 out of 5 stars
Verified

Perfect - although I didn’t realize the writing on the dryer would be in Italian and there was only one instruction manual also in Italian - I downloaded the English version from the Bosch site - so... See more

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Rated 5 out of 5 stars

I’ve been online shopping for years and I'm extremely satisfied. The product selection is vast, prices are competitive, and delivery is fast. The website is user-friendly, making it easy to find what... See more

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Rated 4 out of 5 stars

I ordered a kitchen sink and the product was good but the tracking updates were unclear. I had to contact customer support a few times. In the end, it arrived safely but the process could be smoother

Company replied

Rated 5 out of 5 stars

Excellent communication, the products very well packaged therefore arrived intact. Also, the products are according to the description on the website and for any questions I had, I received prompt ans... See more

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Rated 5 out of 5 stars

I found a refriderator on this website that was much cheaper than in my country. The whole experience was great: from getting the information about the product to actual delivery. I would reccomend.

Company replied

Rated 5 out of 5 stars

Bons produits, au bon prix, livre rapidement et avec une communication tres claire du service client.

Company replied

Rated 5 out of 5 stars
Verified

Great customer support, helped me get products that weren't listed on the website itself. Also good prices, would buy again.

Company replied

Rated 5 out of 5 stars
Verified

This is my second purchase from this store. Great customer service. The product was very well packaged and secured for shipping. Shipped on time (even one day early). I highly recommend this store.

Company replied

Rated 5 out of 5 stars

We have purchased Shock water tap and it was exactly what we expected - quality product. The seller provided all necessary information during purchase in a professional way and process itself was quic... See more

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Rated 5 out of 5 stars

Everything about the purchase and delivery of the bedside table went perfectly. The product also fully met my expectations.

Company replied

Rated 5 out of 5 stars
Verified

Everything was fine. Product packed perfectly ( on extra request) delivered before declared date 👍🙂

Company replied

Rated 5 out of 5 stars

I was worried about buying a large refrigerator from abroad. However, Vieffetrade dispelled my concern. Everything went perfectly.

Company replied

Rated 5 out of 5 stars

Whirlpool Max49 First class service kept me up-to-date with everything that I needed to know, including pictures of it leaving the warehouse and it arrived on time from Italy to England very pleased w... See more

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Rated 5 out of 5 stars
Verified

A sink was delivered broken but it was replaced quite rapidly. Communication with the company was excellent.

Company replied

Rated 5 out of 5 stars

I ordered a Bosch Hob from them as it is not available to buy in the UK, even from Bosch UK. The ordering process is straight forward and when on the billing page you have the option to convert... See more

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Rated 5 out of 5 stars

Very recommendable! Very reasonable shipping costs to the Balearic Islands. Delivered faster than promised! 👍

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Rated 5 out of 5 stars

I had several orders with delivery to Romania. All went very well and without issues.

Company replied

Rated 5 out of 5 stars
Verified

UPDATE, After posting orriginal review, a really lovely customer service lady rang me in English and we worked out how i need to proceed to get a technician to review the issue, she proceeded to sen... See more

Company replied

Rated 5 out of 5 stars
Verified

Very fast delivery- Great product , good customer service

Company replied

Rated 4 out of 5 stars
Verified

Excellent product as per my expectations. Delivered on time. The only dissatisfaction concerns one of the active carbon filters that was broken (and I'm sure it didn't hapen during the transportation)... See more

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Rated 4 out of 5 stars
Verified

I ordered a SMEG fridge and a Bosch dishwasher. Delivery to Romania took a full month and even though I paid for additional safety packaging material, the dishwasher arrived heavily damaged and den... See more

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Rated 4 out of 5 stars

Orderd a tiffin box. From start to finish I received excellent customer service. They kept me informed about my parcel. In fact it was received sooner than expected. When I did recover the item that... See more

Rated 4 out of 5 stars
Verified

I bought an AEG freestanding microwave from UK and super pleased with delivery timescales considering the COVID lock down as well. Product was well protected, no damages, works very well. I would give... See more

Company replied

Rated 4 out of 5 stars

I bought a SHOCK sink, an electric SMEG-oven and a SMEG-faucet which I couldn't find in any shop in my country (Belgium). Very extraordinary. The service given by Vieffetrade was good, any answers to... See more

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Company details

  1. Appliance Store
  2. Bed Shop
  3. Furniture Store
  4. Mattress Store
  5. Refrigerator Store
  6. Washer and Dryer Store

About Vieffetrade

Written by the company

Tutto ciò di cui hai bisogno per la tua casa si trova su Vieffetrade.
Compra in modo facile, veloce e sicuro l'articolo che stai cercando e naviga attraverso tutte le nostre categorie. Scopri le offerte più vantaggiose del Web con una selezione dei migliori marchi e dei migliori prezzi! Migliaia di articoli sono sempre disponibili in spedizione immediata direttamente dal nostro magazzino; se preferisci e ne hai la possibilità, puoi optare per l'opzione di ritiro diretto presso la nostra sede di Brugnera (Pordenone).


Su Vieffetrade puoi trovare

🍳 Elettrodomestici | 💨 Cappe cucina

🚰 Rubinetteria cucina | 💧 Lavelli

🛋️ Arredamento | 🚿 Bagno

🔥 Stufe e clima | 💡 Illuminazione


Tendenze arredo 2023
Tavoli allungabili
Consolle allungabili
Divani letto
Letti matrimoniali

Tendenze elettrodomestici 2023
Forni elettrici
Piani cottura induzione
Frigoriferi
Lavastoviglie


Di seguito i nostri principali contatti.
Sul nostro sito è attivo anche un servizio chat che può fornirti supporto dal lunedì al venerdì dalle 9 alle 12 e dalle 14 alle 17.

Vieffetrade - Il tuo e-commerce di fiducia

Written by the company

Lo shop online per la tua casa
Devi acquistare elettrodomestici ed arredamento per la tua casa? Il nostro team di esperti di settore ti guida e ti aiuta nella scelta di tutto ciò che stai cercando per cucina, soggiorno, camera da letto e bagno.
100% dedizione verso i nostri clienti!
Disponibilità, serietà, professionalità e cortesia sono ingredienti collaudati che ci permettono di instaurare un rapporto umano con ogni singolo cliente, accompagnandolo lungo l'intero processo di acquisto, con la consapevolezza di svolgere sempre al meglio il nostro lavoro.
Massima cura nella spedizione e nella consegna
Il nostro magazzino lavora a pieno regime ogni giorno per garantire che il tuo ordine sia spedito nelle migliori condizioni possibili. Ci impegniamo anche ad inviarti un'email in cui puoi visualizzare esattamente le foto di ciò che riceverai, cioè del tuo ordine perfettamente imballato.

Spedizione immediata

Migliaia di prodotti spedibili in 1-3 giorni lavorativi!

Migliaia di prodotti spedibili in 1-3 giorni lavorativi!
Con oltre 40.000 articoli all'attivo, il nostro shop online è in grado di coprire la richiesta dei maggiori prodotti di punta, presentando i migliori marchi per ogni settore, molti dei quali made in Italy. Nel corso degli anni il nostro business è costantemente cresciuto, tanto da concederci di poter gestire un magazzino ben fornito con migliaia di articoli in pronta consegna.

Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Great Service to the UK

Being based in the UK I was very sceptical about using this company. However, from start to finish the service has been excellent. Prompt replies to my initial enquiries (thank you Elisa) and having placed the order I was kept fully up to date. I paid for the enhanced packaging which I think was a good idea and product arrived in perfect condition, ahead of schedule. Now installed and working as expected. Very pleased as I could not get the exact model I wanted in the UK. Would recommend.

October 29, 2025
Unprompted review
Vieffetrade logo

Reply from Vieffetrade

Dear Kevin,
we fully understand your initial concerns, which is precisely why we are working twice as hard to provide our customers with proactive, easily accessible customer service and delivery that is worthy of the trust you place in us.

Thank you very much for giving us a chance and for sharing your experience: it is very important to us. We are delighted that you found what you were looking for in our catalogue and hope you enjoy your new Siemens EX775LEC1E Iq700 induction hob for many years to come.

See you next time!
Your Vieffetrade Team

Rated 3 out of 5 stars

Easy purchase, Nightmare product.

Thanks for asking for the feedback.
The overall process of ordering, purchase and delivery was very smooth and hassle free.
However on the first day of using the product and by a simple push on the dialling button, it broke off which I can only attribute it to a manufacturer faulty piece.
To my greatest surprise, AEG claims they don’t support a global warranty process and since I have brought the product to Sydney, Australia, AEG Australia is not willing to support a repair process
So I basically left with a product that I purchased in Europe, moved it half the world to Australia and broken down on the first day of use and no one wants to take responsibility.
I wish Vieffetrade had a way of supporting global customers stuck in the bureaucracy of the giant international brands.

October 6, 2025
Unprompted review
Vieffetrade logo

Reply from Vieffetrade

Dear Customer,
thank you for your feedback, and we are truly sorry for the issue you experienced with your AEG product.

We would like to clarify that the warranty for products purchased in Europe is valid only within European territory, as stated by the official policies of the manufacturers, including AEG. Once a product is transferred to another continent, warranty service can no longer be managed by the retailer or European service centers.

We fully understand the inconvenience of your situation and share your hope that large international brands will, in the future, adopt more flexible global support procedures for their customers.

Kind regards,
Your Vieffetrade Team

Rated 5 out of 5 stars
Verified

Efficient and excellent communication…

Efficient and excellent communication throughout

October 26, 2025
Vieffetrade logo

Reply from Vieffetrade

Dear Dominic,
It has been a pleasure having you as a customer!

We would like to take this opportunity to thank you for your kind feedback and for purchasing the Electrolux ESL2500RO dishwasher. We hope it meets your expectations perfectly.

Best regards from all of us,
Your Vieffetrade Team

Rated 5 out of 5 stars

I purchased an oven

I purchased an oven because it is not available in my home country (Belgium).
After sending an email asking if they could deliver this appliance to Belgium, I quickly received a reply saying that this was no problem.
After placing the order, I quickly received a response with the delivery time.
This timeframe was met without any problems.
The only downside was that the manual was only in Italian, but I quickly found it on the internet.
All in all, a very good experience.

Translated with DeepL.com (free version)

October 26, 2025
Unprompted review
Vieffetrade logo

Reply from Vieffetrade

Dear Francois,
we really enjoy reading your comments. Thank you very much for purchasing the Hisense BFS615S8B H800 oven and for your support!

We are delighted that your experience has been positive from start to finish. As for the manual, should this happen again, please know that our Customer Service is always available to provide a digital version translated into any language; we are glad that you were able to resolve the issue! Unfortunately, the language of the manual is chosen by the manufacturer.

We remain at your disposal for any future needs. See you soon!
Your Vieffetrade Team

Rated 5 out of 5 stars

I have ordered during ferogusta I was…

I have ordered during ferogusta I was waiting for pipe more than a month. The product so far so good. Also it was cheaper than in any other shop. Very satisfied. Maybe order before or after August :D

September 8, 2025
Unprompted review
Vieffetrade logo

Reply from Vieffetrade

Dear Customer,
we apologise for the delay, but in August most shipments are on hold due to suppliers' summer closures. We hope that the wait was worth it and that our service, overall, has met your expectations.

Thank you for your patience, positive feedback and purchase!

Goodbye and have a nice day.
Your Vieffetrade Team

Rated 5 out of 5 stars

I am based in Ireland and I purchased a…

I am based in Ireland and I purchased a Franke sink and Tap. I was a bit sceptical as to how legit the site was as I had gotten a price for the very same locally and it was lieterally double the price. The items arrived and everything was very well packaged and items were perfect. Could not recommend high enough. I will definetly return for any future purchases.

August 30, 2025
Unprompted review
Vieffetrade logo

Reply from Vieffetrade

Dear Phil,
thank you for your trust and for this wonderful feedback: we are delighted that we did not disappoint you.

We fully understand your scepticism, which is why our Customer Service team is always available to answer any questions you may have at any stage of your shopping experience.

We promise to maintain the high quality of our service. Please do not hesitate to contact us if you have any further requirements!

See you soon,
Your Vieffetrade Team

Rated 5 out of 5 stars

Happy customer, great job Vieffetrade

I've made my first purchase from Vieffetrade, the process from start to end is very cool, professional. I've purchased a TV, I am based in Poland. I was afraid that with such item it might come damaged, so I ordered extra package (because they offer this option for a small price) which was a very good idea. They are sending you photos and a dedicated link where you can see your item ordered and how is leaving the store. My TV arrived rather quickly however delivery company took much longer to deliver after the item arrived in Poland, usually is 2nd day delivery after reaching the country, they took 4 days to deliver it which is a bit upsetting. I would rate the delivery company 4 stars here because of this. All in all, well done Vieffetrade, very happy that you care about your customers, the reviews on trustpilot and google show your dedication is very high! You just won another customer :)

October 7, 2025
Unprompted review
Vieffetrade logo

Reply from Vieffetrade

Dear Cosmin,
Thank you for your wonderful review. You have fully understood the consideration with which we wish to treat our customers, and this makes us particularly proud!

Thank you very much for supporting us so generously and for giving us an opportunity by purchasing the Hisense 55U8Q television. We apologise for the wait. We are committed to selecting only the most reliable couriers and hope to have another opportunity in the future to demonstrate and confirm our commitment to you.

Please do not hesitate to contact us if you have any questions or concerns. We promise to maintain the high quality of our service.

We look forward to hearing from you again soon!
Your Vieffetrade Team

Rated 5 out of 5 stars
Verified

Very fast delivery- Great product

Very fast delivery- Great product , good customer service

October 5, 2025
Vieffetrade logo

Reply from Vieffetrade

Dear Uljana,
thank you very much for purchasing the Foster 1034856 Milanello sink from us and for giving us a positive review.

We are delighted that the delivery was efficient and that our Customer Service team was helpful.

Come back and visit us again, we hope to see you soon!
Your Vieffetrade Team

Rated 5 out of 5 stars

Very recommendable

Very recommendable! Very reasonable shipping costs to the Balearic Islands. Delivered faster than promised! 👍

September 9, 2025
Unprompted review
Vieffetrade logo

Reply from Vieffetrade

Dear Elisabeth,
we are delighted that your new Siemens KI31RADD1 refrigerator arrived ahead of schedule and that everything went smoothly!

Thank you very much for choosing us and for your appreciation: it means a lot to us.

We update our catalogue every day with only the best brands and the most interesting offers; we hope to be of service to you again in the future!

In the meantime, we send you our warmest regards.
Your Vieffetrade Team

Rated 4 out of 5 stars

Pretty good

Pretty good, but can be better

September 8, 2025
Unprompted review
Vieffetrade logo

Reply from Vieffetrade

Dear Customer,
thank you for your purchase and your feedback!

Our Customer Service team is always available to assist you with any queries you may have. We are committed to continuous improvement and listening to your needs, so please do not hesitate to contact us with any questions or suggestions.

In the meantime, we send you our warmest regards.
Your Vieffetrade Team

Rated 5 out of 5 stars

Very good service on a difficult to…

Very good service on a difficult to find product arrived perfect thank you

September 15, 2025
Unprompted review
Vieffetrade logo

Reply from Vieffetrade

Dear Geoff,
thank you for placing your trust in us and purchasing the Bosch PVS731HB1E 6 induction hob!

We are delighted that you found what you were looking for in our catalogue and that we were able to demonstrate our reliability.

See you next time!
Your Vieffetrade Team

Rated 5 out of 5 stars

Highly recommended store

I ordered kitchen sink from Vieffetrade. At first I was a bit hesitant about shipping such a big item internationally but their prices and reviews on trustpilot convinced me to buy from them.
The communication from the company about the status of my order was great, and the sink arrived earlier than estimated and most importantly it arrived in perfect condition.
I would definitely shop from them again

August 16, 2025
Unprompted review
Vieffetrade logo

Reply from Vieffetrade

Dear Georgios,
thank you so much for taking the time to buy the Foster 2157050 KE sink!

We're happy to have demonstrated our professionalism and earned your trust. We fully understand the fear that online purchases, especially those from abroad, can cause. That's why our Customer Service team is always available for any questions: it's essential for us that your shopping experience is safe and informed.

For any future needs, don't hesitate to contact us!
Until next time, see you soon.
Your Vieffetrade Team

Rated 5 out of 5 stars
Verified

Great quality

Prompt delivery, even outside the country of origin. Very good packaging.

September 14, 2025
Vieffetrade logo

Reply from Vieffetrade

Dear Daniela,
thank you so much for your valuable feedback and for purchasing the De Longhi SEX554GBNED Smart freestanding cooker.

We have extensive experience in logistics and are happy to have demonstrated our professionalism!

We hope to see you again soon. See you soon!
Your Vieffetrade Team

Rated 5 out of 5 stars

Super professional.

Excellent company to deal with. They are very professional, queries are answered promptly, no delays in getting back with an answer/solution. Had a pleasant experience dealing with this company.

September 3, 2025
Unprompted review
Vieffetrade logo

Reply from Vieffetrade

Dear Jinkeer,
thank you so much for sharing your experience with this wonderful review.

Ensuring our customers receive excellent service is our daily priority.

We hope to be of further assistance to you in the future. See you soon!
Your Vieffetrade Team

Rated 5 out of 5 stars
Verified

A sink was delivered broken but it was…

A sink was delivered broken but it was replaced quite rapidly. Communication with the company was excellent.

September 4, 2025
Vieffetrade logo

Reply from Vieffetrade

Dear Nicola,
we're sorry for the inconvenience with the sink's arrival. Unexpected events can happen, but it's precisely in those moments that you can measure the reliability of a company: being there, taking responsibility, and solving the problem with worthy solutions.

Thank you so much for your appreciation, for this valuable testimonial, and for your purchase—the Franke BFG 621 sink with Old England faucet.

Best regards from all of us, we hope to be of further assistance to you in the future.

Your Vieffetrade Team

Rated 5 out of 5 stars

Every thing was perfect from start to…

Every thing was perfect from start to finish 👍👍👍👍👍

July 15, 2025
Unprompted review
Vieffetrade logo

Reply from Vieffetrade

Dear Customer,
thank you for sharing your feedback and for placing your trust in us! We are delighted that everything went well.

We are always available to our customers, so please do not hesitate to contact us for any future needs.
Your Vieffetrade Team

Rated 4 out of 5 stars

Delivery does not include bringing goods inside

When the fridge was delivered, the guy informed me that the shipping does not include delivery inside the apartment. This was not clarified on Vieffetrade´s website. I had to pay Euros 50 to some workers to bring in the fridge to the apartment on 5th floor. This was in addition to the Euros 70 Vieffetrade charged for delivery. I posted this in Trust Pilot, the company got in touch with me and refunded me the extra Euros 50 I had paid for delivery.

June 24, 2025
Unprompted review
Vieffetrade logo

Reply from Vieffetrade

Dear Sangeeta Singh,

thank you for sharing your experience.
We are sorry for the inconvenience you encountered and we fully understand your concern. However, we would like to point out that, as clearly stated on our website and in the terms of sale, the standard delivery is exclusively at street level and does not include transport to upper floors.

Although this service was therefore neither foreseen nor required, we have decided to issue a €50 refund to your credit card, because we want your experience with Vieffetrade to be remembered as positive and focused on customer care.

Our commitment has always been to guarantee seriousness, transparency, and the highest level of customer satisfaction.

Best regards,
Your Vieffetrade Team

Rated 5 out of 5 stars
Verified

Sometimes it just needs the right person

UPDATE, After posting orriginal review, a really lovely customer service lady rang me in English and we worked out how i need to proceed to get a technician to review the issue, she proceeded to send me the necessary information and i will now take steps to hopefully get oven sorted in near future.

August 18, 2025
Vieffetrade logo

Reply from Vieffetrade

Dear Debra Strang,

thank you for sharing your feedback. We are sorry to read your comments and we fully understand your disappointment.
However, we would like to reassure you: we received your request on August 13th, during the summer holiday period, and we have already taken action to contact you and provide the necessary support to resolve the issue.

At Vieffetrade, we have always been committed with seriousness and professionalism not only during the sales phase, but also in after-sales assistance, because customer satisfaction is always our top priority.
We are confident that, thanks to our intervention, we will be able to manage the situation in the best possible way and restore your full trust in our company.

Best regards,
Your Vieffetrade Team

Rated 5 out of 5 stars

Superb customer service

We needed a new range cooker and found vieffetrade on line. The customer service was superb. Delivery to France all to plan, commutations in English and very prompt. The user manual supplied was in Italian emailed a request for one in English, it was in my inbox the following morning. Highly recommend.

July 6, 2025
Unprompted review
Vieffetrade logo

Reply from Vieffetrade

Dear Ian,
You have no idea how pleased we are to read your feedback!

We do our utmost for our customers every day, and knowing that you are satisfied with our service is a great reward for us, as well as an indication that we are on the right track.

Thank you very much for your support and for purchasing the De Longhi MEM965TBXED cooker: we hope it serves you well for many years to come!

See you next time!
Your Vieffetrade Team

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