I purchased an oven because it is not available in my home country (Belgium). After sending an email asking if they could deliver this appliance to Belgium, I quickly received a reply saying th... See more
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Migliaia di prodotti spedibili in 1-3 giorni lavorativi!

Viale Europa 24/B - ZI Camol, 33070, Brugnera (Pordenone - Friuli V.G.) , Italy
Replied to 100% of negative reviews
Typically replies within 24 hours
The television was well wrapped,arrived on time and has proved to be excellent.
Being based in the UK I was very sceptical about using this company. However, from start to finish the service has been excellent. Prompt replies to my initial enquiries (thank you Elisa) and having placed the order I was kept fully up to date. I paid for the enhanced packaging which I think was a good idea and product arrived in perfect condition, ahead of schedule. Now installed and working as expected. Very pleased as I could not get the exact model I wanted in the UK. Would recommend.

Reply from Vieffetrade
Thanks for asking for the feedback.
The overall process of ordering, purchase and delivery was very smooth and hassle free.
However on the first day of using the product and by a simple push on the dialling button, it broke off which I can only attribute it to a manufacturer faulty piece.
To my greatest surprise, AEG claims they don’t support a global warranty process and since I have brought the product to Sydney, Australia, AEG Australia is not willing to support a repair process
So I basically left with a product that I purchased in Europe, moved it half the world to Australia and broken down on the first day of use and no one wants to take responsibility.
I wish Vieffetrade had a way of supporting global customers stuck in the bureaucracy of the giant international brands.

Reply from Vieffetrade
Efficient and excellent communication throughout

Reply from Vieffetrade
I purchased an oven because it is not available in my home country (Belgium).
After sending an email asking if they could deliver this appliance to Belgium, I quickly received a reply saying that this was no problem.
After placing the order, I quickly received a response with the delivery time.
This timeframe was met without any problems.
The only downside was that the manual was only in Italian, but I quickly found it on the internet.
All in all, a very good experience.
Translated with DeepL.com (free version)

Reply from Vieffetrade
I have ordered during ferogusta I was waiting for pipe more than a month. The product so far so good. Also it was cheaper than in any other shop. Very satisfied. Maybe order before or after August :D

Reply from Vieffetrade
I am based in Ireland and I purchased a Franke sink and Tap. I was a bit sceptical as to how legit the site was as I had gotten a price for the very same locally and it was lieterally double the price. The items arrived and everything was very well packaged and items were perfect. Could not recommend high enough. I will definetly return for any future purchases.

Reply from Vieffetrade
I've made my first purchase from Vieffetrade, the process from start to end is very cool, professional. I've purchased a TV, I am based in Poland. I was afraid that with such item it might come damaged, so I ordered extra package (because they offer this option for a small price) which was a very good idea. They are sending you photos and a dedicated link where you can see your item ordered and how is leaving the store. My TV arrived rather quickly however delivery company took much longer to deliver after the item arrived in Poland, usually is 2nd day delivery after reaching the country, they took 4 days to deliver it which is a bit upsetting. I would rate the delivery company 4 stars here because of this. All in all, well done Vieffetrade, very happy that you care about your customers, the reviews on trustpilot and google show your dedication is very high! You just won another customer :)

Reply from Vieffetrade
Very fast delivery- Great product , good customer service

Reply from Vieffetrade
Very recommendable! Very reasonable shipping costs to the Balearic Islands. Delivered faster than promised! 👍

Reply from Vieffetrade
Very good service on a difficult to find product arrived perfect thank you

Reply from Vieffetrade
I ordered kitchen sink from Vieffetrade. At first I was a bit hesitant about shipping such a big item internationally but their prices and reviews on trustpilot convinced me to buy from them.
The communication from the company about the status of my order was great, and the sink arrived earlier than estimated and most importantly it arrived in perfect condition.
I would definitely shop from them again

Reply from Vieffetrade
Prompt delivery, even outside the country of origin. Very good packaging.

Reply from Vieffetrade
Excellent company to deal with. They are very professional, queries are answered promptly, no delays in getting back with an answer/solution. Had a pleasant experience dealing with this company.

Reply from Vieffetrade
A sink was delivered broken but it was replaced quite rapidly. Communication with the company was excellent.

Reply from Vieffetrade
Every thing was perfect from start to finish 👍👍👍👍👍

Reply from Vieffetrade
When the fridge was delivered, the guy informed me that the shipping does not include delivery inside the apartment. This was not clarified on Vieffetrade´s website. I had to pay Euros 50 to some workers to bring in the fridge to the apartment on 5th floor. This was in addition to the Euros 70 Vieffetrade charged for delivery. I posted this in Trust Pilot, the company got in touch with me and refunded me the extra Euros 50 I had paid for delivery.

Reply from Vieffetrade
UPDATE, After posting orriginal review, a really lovely customer service lady rang me in English and we worked out how i need to proceed to get a technician to review the issue, she proceeded to send me the necessary information and i will now take steps to hopefully get oven sorted in near future.

Reply from Vieffetrade
We needed a new range cooker and found vieffetrade on line. The customer service was superb. Delivery to France all to plan, commutations in English and very prompt. The user manual supplied was in Italian emailed a request for one in English, it was in my inbox the following morning. Highly recommend.

Reply from Vieffetrade
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