TUTOROO Reviews 1,364

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the platform for its user-friendly interface and the ease with which they can connect with tutors or students. Many users value the support team's responsiveness and the platform's role in facilitating connections that lead to rewarding learning experiences and friendships. People also highlight the platform's ability to provide opportunities for those without formal certifications to teach online. However, some consumers express concerns regarding refunds and payment processes. A few reviewers find the commission fees for new tutors to be a bit high. Others mention issues with outdated tutor profiles and the need for better profile visibility. There are mixed opinions about the website and service, with some users experiencing technical difficulties and communication problems, while others praise the platform's safety measures and the quality of the tutors.

Based on these reviews

Rated 4 out of 5 stars

I selected Anna based on her experience and current professional role. She proved to be a great tutor and demonstrated a lot of patience when I struggled with aspects. If I had one criticism it would... See more

Rated 4 out of 5 stars

I was glad that the company connected me with my client, therefore I think payment of four lessons might be too much. Since my client only wanted ten, this is almost half of my working days. But other... See more

Rated 4 out of 5 stars

I like that the website is clear with their actions, however 1 star is removed due to constant occurrance of support on the chat. I'd rather prefer having more individual-like chat with the tutor than... See more

Company replied

Rated 4 out of 5 stars

Is pretty straight forward although there were a couple of hiccups downloading a photo and video

Rated 5 out of 5 stars

Ntebo is an educator and you can see that skill shine through in how she teaches the language. Her pride in her culture and love of her language radiates throughout . There is no wrong way to s... See more

Rated 2 out of 5 stars

The sign-up and booking process was very easy and smooth. I was also able to get a tutor quickly, and my first lesson went really well, which gave me a good impression of the platform. Unfort... See more

Rated 5 out of 5 stars

We like Meghann. My 6-year-old child looks forward to each lesson. The lessons are tailored to my child’s age and interests, stories. I also appreciate how provides feedback and helpful tips for us... See more

Rated 5 out of 5 stars

I really appreciate how easy it was to find a great tutor in the language of my choosing. The tutoroo team is very helpful with matching you to people near you and was very communicative during the e... See more

Rated 3 out of 5 stars

I did not like the lack of transparency between Tutoroo’s automatic charges and the rate advertised by individual tutors. I understand the system now, and it seems a reasonable one, but I very nearly... See more

Rated 3 out of 5 stars

I appreciate how tuturoo connects teachers to students freely. Its easy to register on the website too. The negatives are that its harsh that a persons profile will be paused with they don't reply wit... See more

Company replied

Rated 5 out of 5 stars

When you need support, the Tutoroo team are very responsive and give great follow-up. You know there's a human at the other end of the keyboard and that, for me, marks them way above other platforms.... See more

Rated 5 out of 5 stars

What a wonderful tutor! Catarina is so patient and attentive, helpful with grammar, idioms, verb tenses, and ease with conversing. I highly recommend her. I have visited Lisboa often, and it's fun to... See more

Rated 5 out of 5 stars

After nearly 6 months of cooperation, I really like the Tutoroo platform for the following reasons: 1. The support team is very enthusiastic and professional. Dedicated support. 2. the platfor... See more

Rated 5 out of 5 stars

Nice to have tutoroo as my agent and platform. Hoping there are other ways to encourage students to have my class. Maybe the first class can be free of any fee online using your website chatroom, t... See more

Rated 3 out of 5 stars

The whole process could be smoother and more user-friendly -> improve UX Design. When I registered the first time, nothing worked for months (could see messages nor reply to them). Lately, it ha... See more

Company replied

Rated 3 out of 5 stars

Hello. My account was paused for no reason. I Always respond to students enquiries, but Tutoroo thought I did not respond even though my response was available. Tutoroo helps me to connect with new... See more

Company replied

Rated 5 out of 5 stars

Dear Tutoroo, Thank you for your helping! you are a trustworthy platform. You helped me to get highly qualified parents and grateful students. One of the students is graduated this year, I am really h... See more

Rated 5 out of 5 stars

🌟 A Wonderful Experience So Far Although TUTOROO knew that I didn’t have any reviews or ratings when I first joined, they've truly exceeded my expectations. From the beginning, the team has be... See more

Rated 5 out of 5 stars

What made my applying experience great with this company is that I didn't have to wait that long for any response. They made thing easy for me to understand. I love how they professionally treat me wh... See more

Rated 5 out of 5 stars

The signup process on Tutoroo was simple and user-friendly. It didn’t take long to complete, and the instructions were clear. Overall, a smooth and straightforward experience

Rated 5 out of 5 stars

I loved my first experience of tutoring with Sandi, thank you for the visibility you gave to me and how you handled our first exchange together. We have decided to pursue together. I just wish... See more

Rated 3 out of 5 stars

The experience with Tutoroo was excellent, but I only have two weeks classes with the students. They decided not to continue and I had to reject another person who wanted the same schedule than them.... See more

Company replied

Rated 5 out of 5 stars

It’s amazing platform to enhance language skills. Students can choose professional tutor in Tutoroo and they can learn and develop their languages skills as well.

Rated 5 out of 5 stars

Tutoroo is an excellent platform. This platform helps both students and tutors. There are so many adults as well as kids desperately searching for tutors and Tutoroo makes it so much easier bringing s... See more

Rated 5 out of 5 stars

With no experience, no certifications needed, as long as person who knows the language Tutoroo accepted me as an online tutor. I feel like I'm not left behind, for those who doesn't have any certific... See more

Rated 5 out of 5 stars

Easy to connect to a tutor. Providing a safe space to communicate. Providing a safe and secure way to pay for lessons.

Rated 3 out of 5 stars

The teacher is great but I do not like the way Tutoroo censors some of my messages without explaining why.

Company replied

Rated 5 out of 5 stars

I am using TUTOROO because it has what I was looking for in language training. I am very satisfied with the administration of TUTOROO.

Rated 4 out of 5 stars

Haven't been with them for long but so far so good. The staff seems friendly and responsible. It did take a bit long for them to answer some of my questions but I suppose that was just my local team's... See more

Rated 4 out of 5 stars

I’m a Thai tutor, and I love how easy it is to connect with students by Tutoroo’s assistant. This platform is amazing and good for me to share my knowledge. I’d recommend Tutoroo a bit about transferr... See more

Company replied

Rated 4 out of 5 stars

I found Lorella a dedicated Italian teacher concerned about giving students a personalized course depending on their needs, levels and personal interests. This concern is clearly an advantage when co... See more

Rated 4 out of 5 stars

When you join Tutoroo please remember first Two weeks = 4 lessons the charges goes to them, while from 5th lesson starting to go to your budget. It's very important to understand. And I wait for my fi... See more

Rated 4 out of 5 stars

I have been working with Tutoroo in different countries and the experience is always great. Just the problem that sometimes is difficult to have the first session with the student until the questions... See more

Rated 4 out of 5 stars

Wanted to find a tutor and managed to get one after a few glitches. Selected two tutors before but they were unavailable and tutoroo hadn't revised the tutors profile. But Tutoroo kept in contact with... See more

Rated 4 out of 5 stars

For Teacher's aspect.. it is a nice platform to work with. I have already recommended 5 of my Tutor's friends to register with this platform. However, the way they charge the fee is not really... See more

Rated 4 out of 5 stars

Reza is a calm and confident person who is a native speaker of Farsi, understandably proud of his rich heritage and makes the experience of teaching and learning both appear effortless. I look forwa... See more

Rated 4 out of 5 stars

The platform really helps finds students for the tutors, in addition to the tutors who would want to individually promote their services. They also keep in touch with both parties to check up on the... See more

Rated 4 out of 5 stars

I really like the idea, and it rrallyhad helped me to know wonderfull people that like me enjoy learning new skills, but dont like to much the platform, every time receive an email from a student I f... See more

Rated 5 out of 5 stars

I was looking for a professional French teacher, not just someone who knew french, but with no real experience in teaching others effectively. Cecile is definitely that professional teacher. She is al... See more

Rated 2 out of 5 stars

The platform has promise. I really wish something could be done about the tutors keeping their profiles current. I only found a tutor after the 6th attempt (search). What should have taken a day to co... See more

Company replied

Rated 4 out of 5 stars

The platform is helpful in following up with updates from students, at the start of the teaching service, to check on completion of lessons. Also send messages to potential students to find out where... See more

Rated 5 out of 5 stars
Verified

Tutoroo recommended a superb Putonghua teacher, Willa, for my Putonghua lessons. And Tutoroo followed up with my lessons to make sure everything was alright. Willa is a wonderful Putonghua teacher.... See more

Rated 5 out of 5 stars

Great platform for finding students quickly I joined Tutoroo in July 2025 to teach Quran and Arabic online. The signup process was straightforward and my profile was approved in just a few days.... See more

Rated 4 out of 5 stars

I'm truly grateful to TUTOROO for this amazing opportunity! I'm so happy and excited that my profile has been approved. The platform is very welcoming and professional, and I appreciate how smooth the... See more

Rated 5 out of 5 stars

I was looking for a flexible way to improve my English, and this platform delivers. The tutors are excellent, and I can schedule classes at times that suit my busy schedule. It’s been a great experien... See more

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Company details

  1. Private Tutor
  2. Language Course Provider
  3. Online Marketplace
  4. Tutoring Service

Information provided by various external sources

TUTOROO - Find the best language tutors near you, now.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Not to deal with

My student discontinued after two paid sessions, and as per the policy of this platform I am entitled to half of the total payment. Despite multiple follow-ups, I have not received this payment.I am extremely dissatisfied with the platform’s handling of this issue.

September 17, 2025
Unprompted review
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Rated 2 out of 5 stars

Smooth Process, But Lessons Became a Hassle

The sign-up and booking process was very easy and smooth. I was also able to get a tutor quickly, and my first lesson went really well, which gave me a good impression of the platform.

Unfortunately, things changed after that. My tutor, Shelly, missed the second lesson, and I couldn’t get hold of her until hours later when she explained that she had mixed up the date and time. I understood it was an honest mistake, so we rescheduled.

However, she didn’t show up again for the next lesson and only contacted me hours later, saying she had work issues. We set another appointment, but that lesson was delayed for more than an hour. On what was supposed to be our third proper lesson, she had internet issues. I even offered to call her with my own airtime, but both numbers went straight to voicemail. She was only reachable through text on WhatsApp, not calls.

At that point, my patience ran out. I set aside specific time for these lessons, and it became a real inconvenience. What was meant to be an enjoyable learning experience turned into unnecessary stress.

I still have two more paid lessons that I haven’t received, and I’m currently waiting for communication from the platform on what will happen next. I truly hope this can be resolved quickly and fairly.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Ntebo is a fantastic educator

Ntebo is an educator and you can see that skill shine through in how she teaches the language.

Her pride in her culture and love of her language radiates throughout .

There is no wrong way to speak a language and in order to speak you just have to speak , that's her motto. I'm thoroughly enjoying time with her exploring this language .

October 10, 2025
Unprompted review
Rated 1 out of 5 stars

zero transparency, no service, and no refund! Fraudulent organization

Terrible experience. I paid over a month ago for two lessons, but the teachers never showed up. I contacted the company and asked for a refund, but nothing — they hide behind unclear terms and have a pushy attitude, only caring about taking your money without providing any service.
Absolutely no transparency, no professionalism. Avoid them — they only care about your money.
The result is that they are taking my money as they will be with your money.
Many reviews like mine on internet about this kind of company.
It is a SCAM!!!

October 3, 2025
Unprompted review
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Rated 1 out of 5 stars

I wanted to try this new platform but…

I wanted to try this new platform but it is disappointing... Students can book up to 4 hours for which you receive 0 cent ... You agree with them to a certain timetable and number of classes per week that isn't respected at all and if the students don't decide to continue, the 50% promised refund to compensate for your time seems to never be processed... First time I work for a platform like this and feel so disrespected. Also, it seems like students don't get any refund if the tutor isn't available...
Hope this will get better in the near future because this is not good for both parties...

August 28, 2025
Unprompted review
Rated 1 out of 5 stars

Beware – No Refunds, Misleading Terms

I signed up with Tutoroo to take English lessons with a specific tutor I selected. After payment, I was informed that the tutor was not available. Instead of refunding my money, Tutoroo insisted on giving me “credits” and pushing me to accept another tutor.

When I requested a refund, they repeatedly refused, citing their “terms” that say they will only provide a replacement tutor, not refunds. This was never clearly stated upfront and completely ignores consumer protection laws.

The reality:
• You pay for a tutor of your choice, but that tutor may not be available.
• If this happens, you cannot get your money back — they keep your payment as “credit.”
• Their terms are used to block refunds, even if the service you paid for was never delivered.

This is a very unfair and misleading business practice. I am now forced to file a chargeback with my bank to recover my money.

I strongly advise anyone considering Tutoroo: be very cautious before paying. If your chosen tutor isn’t available, you may be stuck with “credits” and no way to get your money back.

September 24, 2025
Unprompted review
Rated 1 out of 5 stars

Stick to the guidelines!

If there are guidelines, then stick to them ...
"I have an experience of tutoring"
I have an experience of tutoring, I have been tutoring for 5 years in two organizations Ikamva Youth and Hlumis Imfundo."
What has this review to do with any aspect of this company's customer service? It is nothing but self-promotion. Despite the review having been flagged, and despite it clearly being in breach of the criteria set by Trustpilot itself, it remains online. Tutoroo is very quick to flag reviews that are "not a genuine experience" even when those reviews specifically highlight blatant contradiction in what they state to a potential tutor as opposed to a potential student, but unsurprisingly remain quiet when they receive a so-called five star review from someone who says nothing about the company but everything about herself.

September 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Great platform for finding students…

Great platform for finding students quickly
I joined Tutoroo in July 2025 to teach Quran and Arabic online. The signup process was straightforward and my profile was approved in just a few days. Within the first week I received two students from Europe. The website is easy to use and the support team responds promptly to questions.

One area for improvement could be the commission fees, which feel a bit high for new tutors. Overall, though, I’m satisfied with my experience and would recommend Tutoroo to other tutors who want to start teaching online.

Date of experience:
July 2025

September 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Very communicative and feels really safe.

I really appreciate how easy it was to find a great tutor in the language of my choosing. The tutoroo team is very helpful with matching you to people near you and was very communicative during the entire process. They even make sure the first couple of lessons are going well. Their communication really added an extra layer of safe-guarding which feels important during this day of “meeting strangers from online.”
I’m really glad I used tutoroo.

August 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Best tutor app

I really like Tutoroo because they respond to applications and messages immediately giving suggestions too, which I have not experienced in other teaching apps.

September 4, 2025
Unprompted review

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