I selected Anna based on her experience and current professional role. She proved to be a great tutor and demonstrated a lot of patience when I struggled with aspects. If I had one criticism it would... See more
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TUTOROO - Find the best language tutors near you, now.
Contact info
United States
- www.tutoroo.co
Replied to 85% of negative reviews
Typically replies within 1 week
Not to deal with
My student discontinued after two paid sessions, and as per the policy of this platform I am entitled to half of the total payment. Despite multiple follow-ups, I have not received this payment.I am extremely dissatisfied with the platform’s handling of this issue.
Smooth Process, But Lessons Became a Hassle
The sign-up and booking process was very easy and smooth. I was also able to get a tutor quickly, and my first lesson went really well, which gave me a good impression of the platform.
Unfortunately, things changed after that. My tutor, Shelly, missed the second lesson, and I couldn’t get hold of her until hours later when she explained that she had mixed up the date and time. I understood it was an honest mistake, so we rescheduled.
However, she didn’t show up again for the next lesson and only contacted me hours later, saying she had work issues. We set another appointment, but that lesson was delayed for more than an hour. On what was supposed to be our third proper lesson, she had internet issues. I even offered to call her with my own airtime, but both numbers went straight to voicemail. She was only reachable through text on WhatsApp, not calls.
At that point, my patience ran out. I set aside specific time for these lessons, and it became a real inconvenience. What was meant to be an enjoyable learning experience turned into unnecessary stress.
I still have two more paid lessons that I haven’t received, and I’m currently waiting for communication from the platform on what will happen next. I truly hope this can be resolved quickly and fairly.
Ntebo is a fantastic educator
Ntebo is an educator and you can see that skill shine through in how she teaches the language.
Her pride in her culture and love of her language radiates throughout .
There is no wrong way to speak a language and in order to speak you just have to speak , that's her motto. I'm thoroughly enjoying time with her exploring this language .
zero transparency, no service, and no refund! Fraudulent organization
Terrible experience. I paid over a month ago for two lessons, but the teachers never showed up. I contacted the company and asked for a refund, but nothing — they hide behind unclear terms and have a pushy attitude, only caring about taking your money without providing any service.
Absolutely no transparency, no professionalism. Avoid them — they only care about your money.
The result is that they are taking my money as they will be with your money.
Many reviews like mine on internet about this kind of company.
It is a SCAM!!!
very easy to sign up and fast responses.
Finding new students and managing the…
Finding new students and managing the lessons
I wanted to try this new platform but…
I wanted to try this new platform but it is disappointing... Students can book up to 4 hours for which you receive 0 cent ... You agree with them to a certain timetable and number of classes per week that isn't respected at all and if the students don't decide to continue, the 50% promised refund to compensate for your time seems to never be processed... First time I work for a platform like this and feel so disrespected. Also, it seems like students don't get any refund if the tutor isn't available...
Hope this will get better in the near future because this is not good for both parties...
Beware – No Refunds, Misleading Terms
I signed up with Tutoroo to take English lessons with a specific tutor I selected. After payment, I was informed that the tutor was not available. Instead of refunding my money, Tutoroo insisted on giving me “credits” and pushing me to accept another tutor.
When I requested a refund, they repeatedly refused, citing their “terms” that say they will only provide a replacement tutor, not refunds. This was never clearly stated upfront and completely ignores consumer protection laws.
The reality:
• You pay for a tutor of your choice, but that tutor may not be available.
• If this happens, you cannot get your money back — they keep your payment as “credit.”
• Their terms are used to block refunds, even if the service you paid for was never delivered.
This is a very unfair and misleading business practice. I am now forced to file a chargeback with my bank to recover my money.
I strongly advise anyone considering Tutoroo: be very cautious before paying. If your chosen tutor isn’t available, you may be stuck with “credits” and no way to get your money back.
Stick to the guidelines!
If there are guidelines, then stick to them ...
"I have an experience of tutoring"
I have an experience of tutoring, I have been tutoring for 5 years in two organizations Ikamva Youth and Hlumis Imfundo."
What has this review to do with any aspect of this company's customer service? It is nothing but self-promotion. Despite the review having been flagged, and despite it clearly being in breach of the criteria set by Trustpilot itself, it remains online. Tutoroo is very quick to flag reviews that are "not a genuine experience" even when those reviews specifically highlight blatant contradiction in what they state to a potential tutor as opposed to a potential student, but unsurprisingly remain quiet when they receive a so-called five star review from someone who says nothing about the company but everything about herself.
Great platform for finding students…
Great platform for finding students quickly
I joined Tutoroo in July 2025 to teach Quran and Arabic online. The signup process was straightforward and my profile was approved in just a few days. Within the first week I received two students from Europe. The website is easy to use and the support team responds promptly to questions.
One area for improvement could be the commission fees, which feel a bit high for new tutors. Overall, though, I’m satisfied with my experience and would recommend Tutoroo to other tutors who want to start teaching online.
Date of experience:
July 2025
Marilyn is amazing
Marilyn is amazing, learnt so much and we vibed really well! Highly recommend:)
The instruction is easy to follow.
Excellent Language tutors.
I am using TUTOROO because it has what I was looking for in language training. I am very satisfied with the administration of TUTOROO.
I have an experience of tutoring
I have an experience of tutoring, I have been tutoring for 5 years in two organizations Ikamva Youth and Hlumis Imfundo.
Easy to connect to a tutor
Easy to connect to a tutor. Providing a safe space to communicate. Providing a safe and secure way to pay for lessons.
Is pretty straight forward
Is pretty straight forward although there were a couple of hiccups downloading a photo and video
Very communicative and feels really safe.
I really appreciate how easy it was to find a great tutor in the language of my choosing. The tutoroo team is very helpful with matching you to people near you and was very communicative during the entire process. They even make sure the first couple of lessons are going well. Their communication really added an extra layer of safe-guarding which feels important during this day of “meeting strangers from online.”
I’m really glad I used tutoroo.
It’s amazing platform to enhance…
It’s amazing platform to enhance language skills. Students can choose professional tutor in Tutoroo and they can learn and develop their languages skills as well.
Best tutor app
I really like Tutoroo because they respond to applications and messages immediately giving suggestions too, which I have not experienced in other teaching apps.
Catarina was very good and professional
Catarina was very good and professional
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