TITUS Skateshop Reviews 2,693

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the wide selection of great products available at competitive prices. Many highlight the helpful and intuitive online shop research tool, which makes finding the right product easy. Consumers also consistently praise the fast shipping and perfect packaging conditions. People are particularly pleased with the quality and vast variety of brands and equipment. The support team is described as kind and helpful. While opinions on order processing vary, the delivery service is generally considered excellent. Overall, reviewers trust this company for their skateboarding needs and appreciate the easy returns and refunds.

Based on these reviews

Rated 5 out of 5 stars

Ordered a jacket in the sale last week - even with the postage to UK it worked out a great deal. The package arrived within a few working days and everything looks great. Thanks so much :)

Company replied

Rated 5 out of 5 stars

Titus is an institution. Ordering my gear and clothing (whenever they offer what I am looking for) at their shop. Always fast and reliable. Plus, if you get their newsletter or follow their social m... See more

Company replied

Rated 5 out of 5 stars

I bought a BMX-Bike for my son's ninth birthday. Delivery was quick and the packaging professional so that nothing could really go wrong / get damaged. Assembly of the bike was easy and in the package... See more

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Rated 5 out of 5 stars

I came to the reviews because I’d placed an order with a minor mistake in the address. I reached out to customer service to correct it, and after a couple of days, they responded, resolving everythi... See more

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Rated 3 out of 5 stars

I placed an order on the 1st December. Since placing the order I have not had any communications from Titus. The order is a Christmas gift and I want to make sure that it arrives on time. This has b... See more

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Rated 3 out of 5 stars

Order on 10/12/24 had confirmation of order then 12/12/24 had an ordered shipped email but no tracking information was received. I’ve just to phone & email the company but unfortunately not had any... See more

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Rated 5 out of 5 stars

Free shipping and returns make shopping really easy. They give generous discounts and there’s also a point system for discounts. I’m writing this review from Germany so it might be different for other... See more

Rated 5 out of 5 stars
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I ordered a bike nearly 2 weeks ago. My sons Birthday is in 2 days so unless it's here tomorrow he wont be getting his main present. If your volume is that high don't put 5 to 7 working days on th... See more

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Rated 4 out of 5 stars

I returned part of my order to Titus on december 2nd with a tracking label they provided to me via email. The tracking states the return parcel was delivered to Titus on december 9th. To this d... See more

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Rated 5 out of 5 stars

I used titus for the first time a few weeks ago,i ordered a pair of shorts and t shirts from them, the order arrived promptly from Germany to the UK in a few days. The shorts had to be returned as... See more

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Rated 5 out of 5 stars
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Customer support is always friendly, but respond on mails is really slow.... ....but today i want to give credit to Marc, who was super friendly with my issue and his respond on mails was really... See more

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Rated 3 out of 5 stars

-Ordered 01.12.24 -Received a shipment notification on 05.12.24 but no tracking info. I have no idea what company its being shipped with so can't contact them. - Sent an enquiry to 'service@'... See more

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Rated 3 out of 5 stars
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Late shipment, still not delivered after 2 weeks. Late replies to emails. Update, seller has made contact, opened case with carrier and I see the item is now moving through the courier network. Tha... See more

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Rated 4 out of 5 stars
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Oredered shoes on the 30. And got a mail that they were sent on the 3rd and couldn’t check the status of the package nor know when it will arrive. I sent a mail asking for tracking number or any in... See more

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Rated 3 out of 5 stars
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Merch come quick. Even if its damaged somehow, they find solution or at least give you discount. Problem with slow help service. They are really polite, but too slow.

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Rated 3 out of 5 stars

I ordered a deck with my mom like 5 days ago, the shipment page says it takes 3-4 days to get here and theres no gmails or anything telling about where the order is at, it doesnt show the place where... See more

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Rated 3 out of 5 stars

2nd update as promised. I have received my order and very happy with the quality of everything and I have added an extra star for that. Cuatomer service could have been much better and shouldn'... See more

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Rated 5 out of 5 stars
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They have a lot of good products and the prices are reasonable. I will continue to buy from TITUS a lot in the future.

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Rated 5 out of 5 stars

ENG: Titus is a great online shop, where you can find all your skategear that you need+clothes with a nice look and this as a big collection. The ordered products come fast to you. DE: Titus ist ein... See more

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Rated 4 out of 5 stars

WWAAAAAAZAAAAAAAAAAAAA no i'm just kidding realy great job guys but if i can give you a "pro tip" i'm a digital engineer (french btw) and ur website need a lifting . something more catchy than wh... See more

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Rated 5 out of 5 stars

Hello Team of Titus, Your Online Store is awesome!!Cool layout, lots of choices and products. I visit your store because i have gone back (memories) to my youth (i am 36 yrs now) when i was skatin... See more

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Rated 5 out of 5 stars

Honestly the best skateshop online . A lot of choices and all the brands that you need . The shipment is rapidly at your home (which is good when you see the distance, for me living in the west of Fra... See more

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Rated 5 out of 5 stars

Never been Happier and more Satisfied ! Very Wide Selection of Great Products with unbelievably competitive prices ! The online shop research tool is really helpful, easy and intuitive, perfect... See more

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Rated 5 out of 5 stars

Sufficient website, easy to find what you're looking for without the feeling Titus wants you to buy more stuff etc. Fast as hell shipping to Sweden (under a week) and to a resonable price and great sh... See more

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Rated 4 out of 5 stars

Great product range of European and Northern American Skatebrands. Most of the products are in stock. Price Policy seems also fair to me. With perpetual special offers, non given shipping-taxes, ok c... See more

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Rated 4 out of 5 stars

The website overall experience was good, I cannot fault it. Searching and adding products to the cart was easy as was the checkout process. Once the order was made the company quickly and efficient... See more

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Rated 4 out of 5 stars

There is a lot of famous shop on the internet. But Titus is different, why ? Because you can give a chance to other skateboarder around the Europe and this chance is skateboarding. And that is heavy... See more

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Rated 5 out of 5 stars

Hey guys ! What about Titus? My point of view is: Good stuff - good choice - you really can choose the size and characteristics of the decks (wideneds, concave) and trucks (strength and size)!- advice... See more

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Rated 5 out of 5 stars

I bought one Foundation deck, a set of titus wheels and some oil for the bearings. The shipment arrived in 4 days to Barcelona and the products were exactly as described in the web page. Addition... See more

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Rated 5 out of 5 stars

Titus has a great selection of skate gear, and great deals. I am also a big fan of the fact that I can choose my favorite brands on the website, and receive updates whenever new products arrive.... See more

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Rated 5 out of 5 stars

Hi I'm Hugo, I did a command from Barcelona, I bought the dunk high pro and I'm 100% satisfied about the price, the quality of delivery, it only took 3 days, and the product, that is in perfect cond... See more

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Rated 4 out of 5 stars

It's very easy to use and browse the webshop. A few things that could improve are in my opinion the product pictures and perhaps extra payment options. The shipping is fast and efficient but a litt... See more

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Rated 5 out of 5 stars

This was my first experience shopping at Titus. The selection was great, the shipping was fast, from Germany to Croatia and the packaging was perfect. There was an issue with an item that was no longe... See more

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Rated 4 out of 5 stars

Bought my first skateboard there. I like the website, it’s simple and easy to use. They sell good quality stuff and their own boards are awesome. When having a problem it’s super easy to contact the... See more

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Rated 5 out of 5 stars

Titus is my source of trust for skateboard equipment, online as well as at their local shops. You find a vast variety of brands, clothing and equipment. You'll also find pretty good deals in the sales... See more

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Rated 4 out of 5 stars

The online store looks great! And orders are taken serious you get updates on the package almost instant the packages are packed nicely i have never experienced something broken just a overall nice ex... See more

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Rated 4 out of 5 stars

I can only speak of Germany, with the local shops I am very satisfied. Shipping the next day, low prices only one star deduction for online deliveries, as it should be sure to get the goods undamaged... See more

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Rated 4 out of 5 stars

I've been ordering clothes at titus for Years. I really like the online shop, always trustfull, always fast. The only thing which could be better is the girls-collection at the local stores, they use... See more

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Rated 4 out of 5 stars

Fast delivery, nice items in shop but there is one small thing some items are a bit more expensive then it has to be. Example; the thrasher hoodie is overpriced due to the thrasher hoodies thrasher. C... See more

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Rated 4 out of 5 stars

Hi guys, I think the store is actually very good, fresh and full of great bargains. Low prices and lots of variety definitely invite you to purchase! In fact if the shipment arrives in a time... See more

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Rated 4 out of 5 stars

Very great site, full of stuff cool and with a efficient service. In some sectors it is not complete like other site, but it is also true that sites have own favourite brands to sell. Titus rests... See more

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Rated 4 out of 5 stars

Very good catalog, a lot of differents stuffs ( clothes, skate stuff ) and many cool brands. Prices are sometimes a little bit high but it's still acceptable. The shipping is fast enough. Good shop.

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Rated 4 out of 5 stars

Titus is a great website to shop from. Whenever I order something I know I'll have it max. 3 days later and I also know that the quality will be awesome. 4/5 Stars because of the variety and price.

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Rated 4 out of 5 stars

Im my opinion the Free shipping in Europe must be 50€ of purchase. The price of stuff is more expensive than others online shops. The best of Titus is : LOT of brands and is From Mr. Titus

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Rated 4 out of 5 stars

I really like Titus, as your product description is always very helpful and eases me when trying to decide what I want to buy, the reviews that other people leave are also extremely helpful

Company replied

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Company details

  1. Streetwear Store

Written by the company

Skateshop für Skateboards, Longboards, Streetwear, Schuhe und noch viel mehr! ✓ Versandkostenfrei ab 50 € ✓ 365 Tage zurückschicken!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Ordered a jacket in the sale last week…

Ordered a jacket in the sale last week - even with the postage to UK it worked out a great deal. The package arrived within a few working days and everything looks great. Thanks so much :)

September 23, 2025
Unprompted review
TITUS Skateshop logo

Reply from TITUS Skateshop

Hello Alkw,
thanks for your feedback!
We're delighted that you like our delivery service so much. See you next time :)

Best regards,
Your TITUS Customer Service

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Rated 5 out of 5 stars

Great company with a real devotion to what they do!

I bought a BMX-Bike for my son's ninth birthday. Delivery was quick and the packaging professional so that nothing could really go wrong / get damaged. Assembly of the bike was easy and in the package there was a handwritten note of the company leader - what I find is a very nice gesture. The bike (Mongoose, Legion 18'') had a reasonable price and is solidly build - no technical problems so far. Conclusion: Great company with a real devotion to what they do!

May 22, 2025
Unprompted review
TITUS Skateshop logo

Reply from TITUS Skateshop

Hello Hannes,
thanks for your feedback!
We are very pleased that you are so happy with us. See you next time :)

Yours sincerely,
Your TITUS Customer Service

Rated 5 out of 5 stars

Easy to use website

Easy to use website, items shipped quickly

April 12, 2025
Unprompted review
TITUS Skateshop logo

Reply from TITUS Skateshop

Hello Jenni,
thank you very much for your feedback!
We're very pleased that you like the ordering process and the delivery service so much. See you next time :)

Yours sincerely,
Your TITUS Customer Service

Rated 1 out of 5 stars

I haven’t received item which was a…

I haven’t received item which was a birthday present for my son I have not received any updates and I have not received any correspondence back to any of my emails iv also messaged asking to complain which has also been ignored I would not use again and would not recommend my son was very upset to not receive his 13th birthday present at all it’s really not good

June 9, 2025
Unprompted review
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Reply from TITUS Skateshop

Hi Nakita,
thank you very much for your feedback!
If you enter a different email address when ordering and don't follow it, you won't be able to see the updates.
In addition, we've replied to every one of your emails as quickly as possible, to which you've also written again!
In any case, we've sent you the latest information about your order by e-mail (please also note your spam folder).

Yours sincerely,
Your TITUS Customer Service

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Rated 5 out of 5 stars

Trustable and easy shopping experience

Free shipping and returns make shopping really easy. They give generous discounts and there’s also a point system for discounts. I’m writing this review from Germany so it might be different for other countries (especially delivery and returns) but I would definitely recommend them.

June 13, 2025
Unprompted review
Rated 5 out of 5 stars
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Supporter Marc made my day

Customer support is always friendly, but respond on mails is really slow....

....but today i want to give credit to Marc, who was super friendly with my issue and his respond on mails was really fast. He find solution for my problem and really made my day. So here is public THANK YOU to him.

njoy

May 21, 2025
Unprompted review
TITUS Skateshop logo

Reply from TITUS Skateshop

Hello Pissdrunx,
thank you very much for your feedback!
We process the incoming mails chronologically as quickly as possible and we're very pleased that the employee “Marc” from Customer Service was able to help you with your problem immediately. Until the next purchase :)

With kind regards,
Your TITUS Customer Service

Rated 5 out of 5 stars

Mega geiler service

May 13, 2025
Unprompted review
TITUS Skateshop logo

Reply from TITUS Skateshop

Hallo Cool,
vielen Dank für Dein Feedback!
Wir sind sehr erfreut, dass Dir der Service so gut gefällt. Bis zum nächsten Einkaiuf :)

Mit freundlichen Grüßen,
Dein TITUS Customer Service

Rated 5 out of 5 stars
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Great shop :)

May 12, 2025
Unprompted review
TITUS Skateshop logo

Reply from TITUS Skateshop

Hello Gio,
thanks for your feedback!

We're very pleased that you like our online store so much. See you next time :)


With kind regards,
Your TITUS Customer Service

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Rated 3 out of 5 stars
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Late shipment

Late shipment, still not delivered after 2 weeks. Late replies to emails.

Update, seller has made contact, opened case with carrier and I see the item is now moving through the courier network. Thank you for that

April 25, 2025
Unprompted review
TITUS Skateshop logo

Reply from TITUS Skateshop

Hello DH,
thank you very much for your feedback!
We currently have no unanswered emails. Please give us the 6-digit Shopify order number here and we'll take a look. If you wrote from a different email address, please let us know.

Update:
We've answered all open mails and perhaps our mail has landed in your spam folder. In any case, I would like to help you in this way and send you the information you need. For this I need the 6-digit Shopify order number.

Yours sincerely,
Your TITUS Customer Service

Rated 5 out of 5 stars

Titus is an institution

Titus is an institution. Ordering my gear and clothing (whenever they offer what I am looking for) at their shop. Always fast and reliable. Plus, if you get their newsletter or follow their social media accounts, you can always benefit from great deals. And I think they offer those in an unobtrusive way that is not annoying. Plus: who in this business or industry can say that they had been established in 1978!?

Just recently ordered two new pairs of Half Cabs and a round of socks. Arrived within 3 days. Ace!

December 10, 2024
Unprompted review
TITUS Skateshop logo

Reply from TITUS Skateshop

Hello Marc,
thank you very much for your feedback!
We're very pleased that you are so happy with us. See you next time :)

With kind regards,
Your TITUS Customer Service

Rated 1 out of 5 stars
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Shitty product with no guidance

Shitty product with no guidance! Customer service is bad no refound when product did not work!

February 25, 2025
Unprompted review
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Reply from TITUS Skateshop

Hello Thomas,
thank you very much for your feedback!
It's not nice to read that you had such a bad experience with us in general, sorry about that! We would like to take a closer look at your case and please contact us at: service@titus.de, quoting the order number.
Our colleagues will get back to you as soon as possible with an answer.

Please accept our apologies for the inconvenience/circumstances!

With kind regards,
Your TITUS Customer Service

Rated 5 out of 5 stars
Redirected

Very fast delivery.

Very fast delivery.
Good quality.
Best Prize offer.

February 3, 2025
Unprompted review
TITUS Skateshop logo

Reply from TITUS Skateshop

Hello Kayan,
thanks for your Feedback!
We're very pleased that you like the delivery service, the product quality and our prices so much.

Best regards,
Your TITUS Customer Service

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Rated 1 out of 5 stars
Redirected

Worst client service ever

I ordered a winter jacket in colours blue and Black. I received one in green and Black. I have been mailing since the 20th of december. Still no solution or the correct order. With the cold temperatures my son has no winter jacket, but I have payed for one.... @Titus Take responsability and resolve the fault the compagny made

December 18, 2024
Unprompted review
TITUS Skateshop logo

Reply from TITUS Skateshop

Hello Elke,
thank you very much for your feedback!
At the moment we still have a very high volume of emails, which we are working through chronologically at full speed.
We have just replied to your email with all the necessary information.


With kind regards,
Your TITUS Customer Service

Rated 5 out of 5 stars
Redirected

I ordered a bike nearly 2 weeks ago

I ordered a bike nearly 2 weeks ago. My sons Birthday is in 2 days so unless it's here tomorrow he wont be getting his main present. If your volume is that high don't put 5 to 7 working days on the website.

Edit:

Extremely sorry for negative review. Adjusted as the fault was with royal mail and not Titus. It's such a shame it won't be here on time but thank-you for sorting out the problem

January 15, 2025
Unprompted review
TITUS Skateshop logo

Reply from TITUS Skateshop

Hello Thomas,
thank you very much for your feedback!
We currently have a very high volume of emails in the 4-digit range. However, I have just replied to your email with all the necessary information.

Yours sincerely,
Your TITUS Customer Service

Rated 5 out of 5 stars
Redirected

Good choice of things online

Good choice of things online

January 11, 2025
Unprompted review
TITUS Skateshop logo

Reply from TITUS Skateshop

Hello Jack,
thank you very much for your feedback!
We're delighted that you like our online product selection so much.

Yours sincerely,
Your TITUS Customer Service

Rated 4 out of 5 stars
Redirected

No info on package

Oredered shoes on the 30. And got a mail that they were sent on the 3rd and couldn’t check the status of the package nor know when it will arrive. I sent a mail asking for tracking number or any info on when it will arrive and didn’t get a response.
Order number: 217889

Edit: they have responded to me with the info i was looking and in a short time after writing the review

January 3, 2025
Unprompted review
TITUS Skateshop logo

Reply from TITUS Skateshop

Hello Petar,
thank you very much for your feedback!
We currently have a very high volume of emails, which we're working through chronologically at full speed. Could it be that our emails have ended up in your spam folder? Depending on the mail provider, our mails are also often regarded as spam.
In any case, we have just replied to your e-mail with all the necessary information.

We apologize for the inconvenience!

With kind regards,
Your TITUS Customer Service

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Rated 1 out of 5 stars

I ordered 11 days ago (25th Dec)

I ordered 11 days ago (25th Dec). I recieved a confirmation email saying the order would arrive in 2-3 working days. I didnt recieve any email about the order being shipped as well. I contacted the company via email since I would like to know wheres my orded but they didnt answer. Very poor customer service and dishonesty about the delivery time. Im very upset with this shop. Order n. is 216483

January 5, 2025
Unprompted review
TITUS Skateshop logo

Reply from TITUS Skateshop

Hello Dominika,
thank you very much for your feedback!
I've just sent you an email with all the necessary information.

Please accept my apologies for the inconvenience!

With kind regards,
Your TITUS Customer Service

Rated 3 out of 5 stars

Order delayment without emails

I ordered a deck with my mom like 5 days ago, the shipment page says it takes 3-4 days to get here and theres no gmails or anything telling about where the order is at, it doesnt show the place where its currently at, I wish it got updated and explained why its late.

December 30, 2024
Unprompted review
TITUS Skateshop logo

Reply from TITUS Skateshop

Hello Elijah,
thank you very much for your feedback!
Have our emails perhaps ended up in your spam folder or are you perhaps using a different email address than usual when ordering? Please give me the 6-digit order number here and I'll send you an email to the email address you have provided with all the necessary information.

With kind regards,
Your TITUS Customer Service

Rated 4 out of 5 stars

Where is my refund?

I returned part of my order to Titus on december 2nd with a tracking label they provided to me via email. The tracking states the return parcel was delivered to Titus on december 9th. To this date, I have not heard from Titus about my return nor has a refund been initiated. They are not replying to my emails. Where is my refund? I want my money back!

ORDER: 190370

EDIT:
Changed my review from one to four stars as everything was resolved eventually and I have been refunded for the returned items. There seems to be a delay in processing returns and responding to emails, which is inconvenient for the customer.

Thank you for resolving my issue

December 9, 2024
Unprompted review
TITUS Skateshop logo

Reply from TITUS Skateshop

Hello Bente,
thank you for your mail.
Unfortunately, we are still experiencing delays in processing returns. As I don't have your returns slip at the moment, please tell me the items you have returned. I will then refund you the amount in advance.
Update: I've found your email where you listed the returned items. I've therefore just credited you the amount via Klarna.

Please excuse the inconvenience/circumstances!

With kind regards,
Your TITUS Customer Service

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