The Dustpan and Brush Store Reviews 1,346

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and design of the products, highlighting their effectiveness for various cleaning tasks. Consumers appreciate the prompt delivery service and the careful packaging of their orders. People also value the excellent customer service, noting the company's responsiveness and willingness to resolve issues quickly. The availability of spare parts and the inclusion of handy cleaning tips are additional aspects that enhance the overall positive experience. While opinions on specific orders vary, the general sentiment towards the company's products and services remains highly favorable.

Based on these reviews

Rated 5 out of 5 stars

Recently built a large bathroom extension/wetroom for my disabled wife. Opted for tiling as being easy to clean but chose too light a grout. Only way to clean it was on hands and knees with a scrubbin... See more

Rated 5 out of 5 stars
Verified

Hi this mrs mitha I order deck brush g rd he item was nice I had a disabilty shower new bathroom fitted I wil use the brush t o scrub the floors will Recomended to family friends wil order again in... See more

Rated 5 out of 5 stars

I ordered the rubber broom and brush set via the B & Q website. The items arrived quickly and were well packed. The broom is really useful to clear away water after pressure washing and for larger a... See more

Rated 5 out of 5 stars

Paint/stain kit Really perfect kit for decking maintenance job this spring- thoroughly recommend this product. Long handled brush assembly was simple and made a potentially backbreaking decking job... See more

Rated 5 out of 5 stars

Who knew such joy could be had from receiving an order from Dustpan & Brush - three new brooms! And a bamboo mop and DP& Brush and clever green plastic brush with more smaller brushes for getting in b... See more

Rated 5 out of 5 stars

Super quality flexible microfibre set. Reaches very high ceiling. Was pleasantly surprised at Quality. Good strong extending bar. Very happy. Good fast delivery service in branded box. Highly rec... See more

Rated 5 out of 5 stars

Desperately needed a mop n bucket that wasn't too big to store but does the job. Received mine today and am impressed. Easy to understand instructions on how to put together. Looking forward to usi... See more

Rated 5 out of 5 stars

Telescopic handle with accessories for different types of cleaning. Bought to clean bathroom walls. Our bathroom is at the back of a Victorian terraced house, in the part exposed to cold air. The re... See more

Rated 5 out of 5 stars

Bought the scrubmaster. Very very pleased with it. Excellent quality with interchangeable heads...these were a bit hard to get off initially but ok now. More than powerful enough for most jobs. Cu... See more

Rated 5 out of 5 stars

Recently purchased a floor mop, but it developed a minor fault. I rang the Dustpan and Brush office to see if they would send me a replacement part. After a quick check on their system, they dispatche... See more

Rated 5 out of 5 stars

I recently bought a wire broom from The Dustpan and Brush Store. It was a decent price with prompt despatch and delivery. Unfortunately, the wrong item was sent by mistake but this was promptly rectif... See more

Rated 4 out of 5 stars
Verified

Delivered on time, very tight fit for size 8 boots, shed one clump of bristles on second use but otherwise serving its intended purpose. Because of its tight fit it needs a really secure mounting.

Rated 5 out of 5 stars

Brilliant service and product. My bathroom brush arrived early and within 2 days of me ordering it. It is a good quality product and the information included with it made me very confident that if I... See more

Rated 5 out of 5 stars

The only item that actually cleaned the kitchen lino. I had struggled with cleaning the kitchen lino it still looked dirty after much mopping using various cleaners and mops. I was truly amazed. I... See more

Rated 5 out of 5 stars

Bought the patio painting brush.Not only do you get two heads but also a free 4" hand brush.I used this not for a patio bottle for a garage roof and found it absolutely marvellous. This is spreading... See more

Rated 5 out of 5 stars
Verified

I purchased a toilet brush with integral rim cleaning brush. I find this addition is very useful for thorough cleaning of the whole toilet bowl. There is also a complete additional spare brush head to... See more

Rated 5 out of 5 stars

It is rare i purchase something from TikTok shop that is actually as good as it looks but pleasantly surprised that this pet hair broom does exactly what it showed in the video! Well packed, well des... See more

Rated 5 out of 5 stars

Purchased a natural hair broom, so much better than a nylon one. Good value, sustainable materials and no power needed to sweep the house floors. Excellent service from the Dustpan and Brush Store

Rated 5 out of 5 stars

The Dustpan & Brush store give great customer satisfaction. Delivery of our replacement was swift and it is easy to put together and use. I keep it upstairs and use it almost daily for bathroom flo... See more

Rated 5 out of 5 stars

I purchased the silicone brush with this store, when unfortunately I had an issue with my order. This company went above and beyond to resolve this and had a replacement sent out instantly. Such a ple... See more

Rated 5 out of 5 stars

The dust pan and brush set screwed together well and now sits in our store cupboard awaiting its first use. It arrived quickly and undamaged. So far so good. A proper test will require use over a per... See more

Rated 5 out of 5 stars
Verified

It was a lovely surprise to stumble across this company devoted to all different types of brushes! I needed to replace our old dustpan and brush set and having no luck in local shops, I ordered two -... See more

Rated 5 out of 5 stars

I approached the company about a replacement head for my spray mop, was expecting to have to buy one as had the mop for nearly 12 months, but very speedy response to email offering to send me a free m... See more

Rated 5 out of 5 stars

We ordered a window cleaning squeegee kit via the B&Q site. The Dustpan and Brush Store kept us updated on delivery and it arrived very quickly. The product is amazing quality and was a great pric... See more

Rated 5 out of 5 stars

I purchased a Newman and Cole 9" Natural Bassine Deck Scrub late Saturday night, it arrived midday Monday. You cannot get better than that! Very efficient company that I will definitely be using in th... See more

Rated 3 out of 5 stars

The broom arrived quickly and the product seems well made. Just disappointed that it has ‘The Dustpan and Brush Store’ printed on the broom head which wasn’t shown in the listing’s photos. If I had... See more

Company replied

Rated 5 out of 5 stars
Verified

Great selection of well made cleaning aids for those of us who find bending and stretching more difficult. Love all the telescopic poles. Great products, would recommend.

Rated 5 out of 5 stars

I needed a sturdy brush handle bracket to replace the plastic one originally supplied that had broken pretty much immediately. The item supplied was ideal, despatched and delivered quickly, thank you... See more

Rated 5 out of 5 stars
Verified

I ordered a few items from the Dust Pan and Brush Store and am very happy with all of them, as described/shown, good quality, fair price. Thank you.

Rated 5 out of 5 stars

Quick delivery and the brush and holder were well packed. The brush is well designed, and although I would have liked the holder and handle to be made of a more robust material, at the price it's goo... See more

Rated 5 out of 5 stars

I’ve bought a long handled brush & dustpan. It arrived earlier than stated when I ordered so I was delighted. It has handles that screw together allowing you to customise the height of the handles. It... See more

Rated 5 out of 5 stars

Made two purchases from Dustpan and Brush. They deliver promptly and the products I purchased are good value for money. I will not hesitate to purchase again for any future cleaning needs. Nice to pur... See more

Rated 4 out of 5 stars

As I was utterly fed up with nylon hand brushes, with static that kept the dirt on the brush I looked around for, and choose a sensible wooden pair instead. My only comment on the lighter brush was... See more

Rated 4 out of 5 stars

I ordered a Telescopic Bathroom Mop kit. Apart from one crucial aspect, the item was well made and should have worked well. However, the blue connectors do not hold the handle in an extended p... See more

Company replied

Rated 5 out of 5 stars

I was able to find the exact eco dish brush that I needed to fit a pre-existing handle. Great service and delivery.

Rated 5 out of 5 stars

So very very pleased with this floor cleaner. It arrived with dry wipes . Most supermarket wet wipes fit this mop. So you dry wipe or wet wipe. I am using it on laminate floors . Previously I have cle... See more

Rated 5 out of 5 stars

Ordered through amazon and delivered within 24 hours. The two handheld Brushes I received were fabulous quality and at a terrific price.

Rated 5 out of 5 stars

I wanted resilient and hard working scrubbing brushes for my tougher jobs! And that’s exactly what I got! Delivered quickly to my door. Great service and great products 😀

Rated 5 out of 5 stars

Very good service and delighted with my grout cleaning brush which looks as if it will do the job beautifully.

Rated 5 out of 5 stars

A reasonable price and good choice of brooms. Everything arrived so quickly and each item wrapped well. I bought a long handled hand brush at such a reasonable price. I should have bought a few as my... See more

Rated 5 out of 5 stars

Pretty much like every else on here, very happy with the Indoor Long Handled Dustpan & Brush Set purchased via Amazon. Cleverly designed and solidly made. Just the job!

Rated 3 out of 5 stars
Verified

The quality of the item pretty much reflects what little I paid for it and will hopefully do the job. The packaging it nearly didn't arrive in was interesting to say the least though. Half open cardbo... See more

Company replied

Rated 3 out of 5 stars
Verified

The brush and scraper do a good job. The small brush however was effective for a short time but then the metal 'bristles' stuck together rendering it only partially effective.

Company replied

Rated 5 out of 5 stars

I recently bought 3 nailbrushes from Dustpan & Brush in the hope that by 'going British' I would finally get a product that works well. I am sooo glad that I did, the nail brushes are excellent and l... See more

Rated 5 out of 5 stars

The broom I purchased from you via Amazon is really good quality and the adjustable handle ( in 4 segments) twists together perfectly. I a really happy with the product for the price. Thanks so much!

Rated 5 out of 5 stars

I wanted a sturdy dustpan and brush for outside usage and that is exactly what I received and, at a very reasonable price. Super fast delivery. The dustpan is well made and the brush bristles are fi... See more

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Company details

  1. Cleaning Products Supplier

Information provided by various external sources

We are a UK company who specialise in supplying quality brushes, brooms and dustpans direct to the consumer and also to the trade and via various distribution networks.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Good company and product!

I ordered the Microfibre Bendy Feather with extendable handle and Hand Duster set on 29th September and received it on 3rd October. The item was well packaged and I’m very pleased with the set. The extendable handle duster reaches right up to the ceiling and is brilliant for cleaning my blinds too. The two dusters are removable for washing, unlike my previous dusters which you could only shake to clean.

October 3, 2025
Unprompted review
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Rated 5 out of 5 stars
Verified

All Good

I ordered a few items from the Dust Pan and Brush Store and am very happy with all of them, as described/shown, good quality, fair price. Thank you.

September 21, 2025
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Rated 1 out of 5 stars

I had a reply from Kim telling me that…

I had a reply from Kim telling me that they did their best to resolve the issue which consisted of sending me another useless article exactly the same as the one I complained about. Surely, it would have been cheaper for them to have paid the postage for me to have sent the first useless one back to them. Clearly a brain dead company.

September 6, 2025
Unprompted review
The Dustpan and Brush Store logo

Reply from The Dustpan and Brush Store

Good morning Norman,


We are very sorry to hear of your disappointment and frustration. We always aim to provide clear product details so that our customers can ensure the item fits their needs before making a purchase. In this case, as the product was supplied as described, your request to return the item is treated as a change of mind.

As per our policy, we do accept returns and will issue a full refund once the item is received back, but the return postage cost is the responsibility of the buyer. We understand you had hoped for us to cover this cost, but unfortunately, we are unable to do so for change-of-mind returns.

We regret that this has caused you inconvenience and frustration, but please be assured that as soon as the product is returned to us, we will promptly process your refund.

Kind Regards
Kim
The Dustpan and Brush Store
Pickering, North Yorkshire, England

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Rated 5 out of 5 stars

Useful Set

I ordered the rubber broom and brush set via the B & Q website. The items arrived quickly and were well packed. The broom is really useful to clear away water after pressure washing and for larger areas of artificial grass. I then use the brush to get out moss, leaves, etc. to make the grass look new. It’s such a useful set and I would highly recommend the service and quality of products from this company.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Quality product, good prices and fast delivery

Recently built a large bathroom extension/wetroom for my disabled wife. Opted for tiling as being easy to clean but chose too light a grout. Only way to clean it was on hands and knees with a scrubbing brush which at 78 is a bit taxing. Saw this companies products online and bought angled long handled grout brush and results with a bit of bleach are astounding. Solid product easy to assemble and use. Also bought telescopic tile cleaning kit which seems of similar quality.

September 5, 2025
Unprompted review
Rated 1 out of 5 stars

Wire Brush for Moss Removal with Stainless Steel 4 Section Handle- SHODDY SERVICE

I ordered something for my dad (on the 23rd August) and it did not arrive on time so we waited patiently for another week and still it did not arrive. i called the the dustpan and brush store and a woman answered and after I gace her the address details she said that the item was damaged in transit and was returned to the depot (something about EVRI). I asked her why I wasn't informed about this and why another one wasn't sent out automatically. She didn't have a clue what to say other than ' we are a small family-run business'. I thought what does that have to do with my order? i asked her how long it would take for another one to be sent today and she could give no guarantee.
Totally shoddy service. My advice is spend abit more money and get a better service.

September 4, 2025
Unprompted review
The Dustpan and Brush Store logo

Reply from The Dustpan and Brush Store

Good morning Gary,

We are so sorry for the poor experience you’ve had with your order. Your parcel was dispatched within 24 hours as promised and carefully packaged, but sadly, it was damaged during transit and returned to the depot without you being informed. We completely understand how frustrating and disappointing this must have been, especially as you were left waiting without clear updates, and we sincerely apologize for letting you down.

Although the courier process is outside our direct control, it is our responsibility to ensure you receive your order, and in this case we fell short. Please allow us to make it right—we are more than willing to send you a replacement immediately or process a full refund straight away, whichever you prefer.

Once again, we are very sorry for the inconvenience caused and truly value the chance to resolve this for you.

We look forward to hearing from you so we can resolve the matter.


Kind regards,
Kim

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Rated 5 out of 5 stars

Patio painting brush set.Recommended.

Bought the patio painting brush.Not only do you get two heads but also a free 4" hand brush.I used this not for a patio bottle for a garage roof and found it absolutely marvellous. This is spreading thick waterproofer not thin paint.
I would recommend this product to anyone.Nice to use a well made British product.

August 9, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent product

I wanted a sturdy dustpan and brush for outside usage and that is exactly what I received and, at a very reasonable price. Super fast delivery. The dustpan is well made and the brush bristles are firm and not coming loose. Excellent product and company. It was a delight to be able to buy British!!

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve bought a long handled brush &…

I’ve bought a long handled brush & dustpan. It arrived earlier than stated when I ordered so I was delighted. It has handles that screw together allowing you to customise the height of the handles. It is well made & sturdy. It also sweeps up much better than my old set.

July 29, 2025
Unprompted review

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