Rainbow Onlineshopping 24 Nederland BV Reviews 35,256

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are pleased with the product quality and the fair prices offered. The delivery service is generally fast and safe, contributing to a positive shopping experience. Consumers also appreciate the helpful customer service, which promptly addresses issues such as lost packages by offering replacements. People highlight some inconsistencies related to the order process and delivery. Some have reported receiving items in separate deliveries and missing components. Others have expressed concerns about unclear instructions and packaging issues. Despite these issues, the business generally receives positive feedback for resolving customer concerns and providing good value for money.

Based on these reviews

Rated 4 out of 5 stars
Verified

The boxes did not all come on the same day. Cushions came crushed inside the box Some of the instructions were unclear. Otherwise, great product! I'm happy! That's why I'm giving a 4 star. Th... See more

Rated 4 out of 5 stars

Wrong thing got delivered but cusfomer service very quickly helpt us and we got the right order 2 days lafer. We are very happy with our purchase!

Rated 4 out of 5 stars
Verified

All went well, but the tracking of your package should be better. I could not see when it would be delivered. When I thought it would be the next day, it was suddenly delivered. I was lucky to have so... See more

Rated 4 out of 5 stars
Verified

The item is awesome and affordable but packaging had a few holes in it. Maybe you should have a word with your carrier about it! (The packaging was good, they just need to be more careful with it)

Rated 5 out of 5 stars
Verified

GLS had lost one of the three boxes that had been sent by Tectake. After calling Tectake they quickly took responsibility and on our behalf tried to find it. When it was clear that it was missing, Te... See more

Rated 5 out of 5 stars

We ordered a chair and upon delivery we noticed that there are some bad spots with adhesive stick to it, could not clean them. After contacting them, they offer to provide a replacement or give us dis... See more

Rated 3 out of 5 stars
Verified

I do have a little bit of a mixed review: though still positive. On one hand the delivery and communication was great and it's a nice looking doggy trailer. We are yet to use it so I may need... See more

Rated 3 out of 5 stars
Verified

Nice rocking chair! The assembly took longer time than expected. The manual instructions are unclear and the bag of screws is a real mess. It’s a matter of guessing and trying which screws will fit. I... See more

Rated 5 out of 5 stars
Verified

Great products that are as advertised and if needed, I would order from them again. Good and friendly customer service. I had a small issue with delivery of my items, four items delivered in three sep... See more

Rated 5 out of 5 stars
Verified

I ordered on Wednesday and delivered by Friday. The bar stools were exactly what I was looking for. Excellent setvice

Rated 5 out of 5 stars
Verified

The product was nice and satisfactory quality so I loved it and I recommend people to buy their dining table set from tectake

Rated 3 out of 5 stars
Verified

After struggling with the device for about an hour I finally managed to set it up in such a way that it was useable. The baskets were impossible to assemble, so I decided not to use them at all. Later... See more

Rated 5 out of 5 stars
Verified

My girlfriend liked it, would just be better if the manual would also describe what each components is used for or maybe include a DVD with the set which shows how to use everything ... that woul... See more

Rated 5 out of 5 stars
Invited

Good Customer Service I had a problem with placing the order - my payment didn't get processed for some reason (given I don't speak Dutch, this is likely to be my error) However, it was no problem to... See more

Rated 3 out of 5 stars
Verified

The product is cheap and so far works as expected but the quality is low and there were many things that were either missing / in bad conditions. The manual is very unclear regarding which component i... See more

Rated 3 out of 5 stars
Verified

The product itself is good and looks very nice, but the structure is very easily foldable, so my dog learned in 2 days how to fold it and turn it sideways, which makes a mess. Our purpose was to have... See more

Rated 3 out of 5 stars
Verified

The boulderkar is nice and sturdy but we have bought two and both of them has this repeating cracker noise during wheels rotating. I am not sure about the actual reason but it think it is because of... See more

Rated 3 out of 5 stars
Verified

Company is reliable and answers any queries very fast! But the delivery service (GLS) they use is utterly crap and unreliable. First they lost my package. Second they said they couldn't deliver it cau... See more

Rated 3 out of 5 stars
Verified

Cheap quality. The metal looks like aluminium, painted in grey. The leather is definitely a cheap fabric. Be careful when holding a scissor or knife. The chair is easily breakable. I am not surprise a... See more

Rated 3 out of 5 stars
Verified

Speedy delivery. Bed is what the picture reflected. Bit heavy and extra head rest keeps on falling down so im not using it. Handle on the bag is also not practical. So its difficult to carry. But... See more

Rated 5 out of 5 stars
Verified

FAST & SAFE DELIVERY The shoe rack I bought arrived within 3 days. DPD delivered the product right on time. The product is quite functional, tidying up all the shoe mess around. It is also a good pri... See more

Rated 5 out of 5 stars

I was impressed by their customer service. My package was lost, and I couldn't receive it. After calling them, they just asked me to sign a paper claiming I did not receive the package, and sent me... See more

Rated 3 out of 5 stars
Verified

great product for the price but the wood comes untreated which makes it easy to stain/damage. the texture of the wood is also slightly uncomfortable. there were also a few blemishes/minor damages to t... See more

Rated 3 out of 5 stars
Verified

I give them 3 stars here only for their website experience and product. Unfortunately I feel like they need to lose two whole stars for the TERRIBLE delivery service they use- DPD. DPD did not eve... See more

Rated 5 out of 5 stars
Verified

The (electric sit-stand) table frame matches the description and so far works very well. Also saved me quite some money, though I noticed that it got 10% more expensive in the meantime. Delivery was f... See more

Rated 3 out of 5 stars
Verified

A poorly packaged chair with some parts broken and scratched. It was a shame i was expecting more from this unique wooden chair. I guess the German factory doesn't mind a broken piece.

Rated 5 out of 5 stars
Verified

my cat is happy and she said : Meow meow meow 🙀 and play all days. I am sure she is happy. she also said : meow meow meow!!! I think she meant Merry Xmas and happy new year

Rated 3 out of 5 stars

i bought a round ligbed from them. at a certain point, i couldn't figure out what i was supposed to do. the instructions were hard to make out. so i tried the 'hotline'. guess what? no connect... See more

Rated 5 out of 5 stars
Verified

Very happy with the massage table, the quality far exceeded my expectations, super easy assembly, delivered on time. You made my Christmas extra special, thank you 💙

Rated 3 out of 5 stars
Verified

The quality is not the best and it is quite hard to assemble (the holes are not perfectly perpendicular), but after all a good deal considering the price.

Rated 3 out of 5 stars
Verified

The product was good but the delivery was not that good cause we wrote note to bring it to 4th floor and they just left it in the stairs.

Rated 3 out of 5 stars
Verified

Fast delivery but my neighbor received the package and delivered it to us one day later, I did not receive any notification that he had it.

Rated 3 out of 5 stars
Verified

My product had a small defect, the company replaced it in time but they didn't send to the correct address.

Rated 5 out of 5 stars
Verified

I still haven’t received the product I ordered, because GLS delivered it who knows where and to whom. However, regarding my communication with Tectake, I can only say good things: immediate assistance... See more

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Company details

  1. General Store

Written by the company

Duitse producten staan erom bekend degelijk en betrouwbaar te zijn. tectake, webwinkel met uiteenlopende spullen voor in en om huis, maakt dit waar. tectake is een jong en dynamisch bedrijf dat grote successen boekt met kwaliteitsproducten tegen zeer vriendelijke prijzen. De afgelopen jaren is het bedrijf in heel Europa sterk gegroeid, mede door de goede service. De artikelen komen vanuit Duitsland razendsnel jouw kant op. Wat je ook zoekt, tectake heeft het voor je klaarliggen. Van hometrainers tot koffers, reisbedjes, fitnessmatten, zweefparasols, studiolampen, massagetafels, stoelhoezen, motorfietssloten en hangmatten: alles is verkrijgbaar. Wil je iets typisch Duits, ook dan heeft tectake je vanzelfsprekend volop te bieden. Denk bijvoorbeeld aan een kampeerstoelenset met de Duitse vlag erop. Of aan een hamburgerpers: kun jij het vlees net zo goed bereiden als de mensen uit Hamburg?


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

35K reviews

5-star
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1-star

Replied to 65% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Missing delivery

I still haven’t received the product I ordered, because GLS delivered it who knows where and to whom. However, regarding my communication with Tectake, I can only say good things: immediate assistance, attentiveness, and very quick responses. Hopefully the delivery issue will be resolved soon and I’ll finally receive the product!

August 27, 2025
Rated 3 out of 5 stars
Verified

Nice rocking chair

Nice rocking chair! The assembly took longer time than expected. The manual instructions are unclear and the bag of screws is a real mess. It’s a matter of guessing and trying which screws will fit. I would suggest to divide the screws into smaller bags, a bag of screws for each part.

July 27, 2025
Rated 5 out of 5 stars
Verified

Brilliant customer support

GLS had lost one of the three boxes that had been sent by Tectake. After calling Tectake they quickly took responsibility and on our behalf tried to find it. When it was clear that it was missing, Tectake sent us a replacement parcel. Brilliant customer service, more webshops should follow their example instead of the usual once it has left their premises that it is no longer their responsibility and as a paying customer you are expected to find if yourself.

July 4, 2025
Rated 3 out of 5 stars
Verified

Positive and hopefully helpful feedback

I do have a little bit of a mixed review: though still positive.

On one hand the delivery and communication was great and it's a nice looking doggy trailer. We are yet to use it so I may need to come back and add more feedback.

But on the other, it is a bit smaller than perhaps expected and handle is not straight. I do not know if it's a design flaw or if it got damaged along the way, but the handle is skew, adding a bit to the lean of the cart.

It's manageable though, and I didn't know if I wanted to have the hassle of trying to request just a new handle

June 25, 2025
Rated 2 out of 5 stars
Verified

Still I didn't receive my package today…

Still I didn't receive my package today is the 7th day.

June 25, 2025
Rainbow Onlineshopping 24 Nederland BV logo

Reply from Rainbow Onlineshopping 24 Nederland BV

Hello,

Thank you for your message. According to GLS they have delivered all 3 parcels.

Please do not hesitate to contact us again if you have any questions.
Have a nice day!

team tectake.nl

Rated 1 out of 5 stars
Verified

Damage article

I order package , delivered completely damaged

June 20, 2025
Rainbow Onlineshopping 24 Nederland BV logo

Reply from Rainbow Onlineshopping 24 Nederland BV

Hello,

Thank you for your feedback. We apologize for the convenience.

We will send you the spare parts as soon as possible. Thank you for your understanding.

Have a nice day,
team tectake.nl

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