TackleDirect Reviews 7,044

Reply from TackleDirect

Apr 21, 2025

Donald,

You're order was placed on Saturday, 4/12 with the free economy shipping and shipped on Tuesday, 4/15. We also emailed you your tracking information on 4/16 at 8:47am EST, and here it is as well:

https://tools.usps.com/go/TrackConfirmAction?tLabels=9234690370048000079203

We certainly are not scammers, and the rod is simply still in transit to you. It was scanned at a USPS facility in Chicago yesterday, and we should see that update with a delivery estimate shortly. Our apologies for any confusion.

Reply from TackleDirect

Apr 8, 2025

Sean O,

Our gift cards and egift certificates certainly do not expire until used. We already have an email in to you requesting the code that you were attempting to use, as they are unique, character sensitive codes that need to be entered exactly as provided. We strongly suggest copying and pasting the code instead of attempting to type it out. If it is off by a single character it obviously will not work. Please respond to our email with your code and we will certainly check that out for you.

Reply from TackleDirect

Nov 7, 2024

Tony, apologies for any confusion here but the package was certainly not handed to USPS on 10/9, that is simply the first time they actually took the time to scan the package. This unfortunately has been a common occurrence as of late with them and we certainly did not lie to you. Each night Monday through Friday, USPS picks up hundreds of packages from us and for whatever reason, some rods have been held up without a scan or movement for upwards of a week or more. We would never take the time to pack up an order and have it sit for a week plus and then lie to you on top of it. We have been in constant communication with USPS around this issue and we simply provided you the information we are being relayed by their representatives. While we also do not think the hurricanes in Florida should be impacting delivery for a package going from NJ to NY, it unfortunately has. Certainly apologize that the package was delayed by USPS in ultimately getting to you as quickly as usual, and if any of our customer service agents were rude to you in any communications. That certainly is not the expected experience and we will review each call to see what we could have done better. We will also be reaching out to you directly to see how else we can assist you.

Reply from TackleDirect

Oct 4, 2024

Tony, our apologies for any confusion here. We list the availability of every product on our site in real time. Both the rod and the reel were listed as available and requiring an additional lead time of 7-14 business days prior to shipping rather than in-stock and shipping right away. This was shown on the product pages, within the cart prior to checkout and then we also followed up with an email shortly after the order was placed to further reinforce both product's availability and the necessity for the items to come in from their respective manufacturers prior to shipping. Both items came in within the time frame displayed and the reel was shipped with 2 day shipping ahead of the rod since it came in first and the shipment was going to be made in 2 shipments anyway. We have gone ahead and refunded your shipping charge and certainly apologize for any confusion or inconvenience.

Reply from TackleDirect

Aug 8, 2024

William, the rod is currently in transit to you and we are monitoring the shipment with the carrier as we have expressed to you multiple times. We certainly did not steal your money, and if the rod does end up being deemed as lost we will certainly refund your purchase. We are not going to leave you hanging.

Reply from TackleDirect

Jul 30, 2024

Dennis,

One of the items on your order was clearly listed as available and requiring a lead time of 7-14 business days prior to shipment at time of purchase. This was shown on the product page and also within cart prior to checkout, and then we also followed up with an email reinforcing that same delay and expected time frame prior to shipment an hour and a half after the order was placed. Your order was canceled as requested and your PayPal account was refunded.

Reply from TackleDirect

Jul 17, 2024

CrazyJK, the reel was not in-stock when ordered and that is why it was shown as Available instead of In-Stock and typically requiring a lead time of 7-14 business days prior to shipment. The reel is set up to ship out to you as soon as it arrives from the manufacturer. That lead time is an estimate and that was shown on the product page, on the add to cart modal that popped up as soon as the item was added to cart, and then also within cart prior to checkout. We also followed up with an email stating the anticipated lead time. Certainly apologize for any delay. We can certainly make any adjustment to the order you would like, whether that is to an in-stock reel or a cancellation. Our apologies for any confusion, we do our best to be as transparent as possible in regards to the availability of every item on our site. When an item is not in-stock, which we would show in real-time as In-Stock at TackleDirect and shipping same or next business day, the item would have to come in from the manufacturer prior to shipping out to you.

Reply from TackleDirect

Updated Jun 17, 2024

Mihai, we do not have any open orders or emails under your name. We have requested more information from you so that we can look into this for you and provide a quick resolution. Our oldest open email right now is from 6:07pm last night after close of business hours. We would be more than happy to look into your order for you, just need your information to do so since we do not have anything tied to the name "Mihai" that is open right now.

Update on 6/17/2024: We have yet to hear back from you either in response to our reply, via our request for more information through Trustpilot, or through any other source. Please reach out to us so we can correct any potential issue you may have had with an order.

Reply from TackleDirect

Updated May 23, 2024

Art, our apologies for any confusion. One of the spools of line purchased was clearly listed as available with an additional lead time required prior to shipment instead of in-stock and would ship right away. The line will be shipping out to you as soon as the line gets to us. The item's availability was shown on the product page and in cart at time the order was placed. Our apologies for any confusion or inconvenience.

Update: Art, the second spool of line simply needs to come in from Sufix before it can ship out to you. The line was listed as available rather than in-stock and will need to come in before we can ship it to you. If the line was in-stock it would ship right out to you and this spool will ship to you the day we receive it. Would suggest we swap you to an in-stock spool of line that we can get to you right away at this point.

Reply from TackleDirect

Feb 19, 2024

Conrad, when you purchased the Avet reel it was listed as available and usually shipping within 7-14 business days. Business days are Monday through Friday. Reel was purchased on Sunday, 1/28/2024, and the reel came in and was packaged along with a DHL tracking number that was emailed to you on 2/16/2024. Our apologies that the reel shipped 1 business day later than what we originally projected. The reel had to come in from Avet prior to shipping and you were emailed tracking as soon as the reel was packaged. If the reel was in-stock, it would have shown as "In-Stock at TackleDirect" and would have shipped same or next business day. Apologies for any confusion or inconvenience here.