Synology Reviews 291

the synology ds station is definitely not a home user stuff. even a pro it friend of mine, does not know how to solve the synology riddles. as consequence i used ds only on local devices. no ds audio on mobile, no quick connect mounting on non local and no security app working. ended with only 5% of the functionality, because there was always an issue. now i have enough and want to ditch synology for some cloud storage. but being still naive tried to use dynamic dns feature. they said it should make the login easier. lol. from then i can not connect anything. but this is ok. i deserve that as penalty for my naivity.

What an unbelievable mess DSM has become. I can no longer trust this company with my data. Moving to another brand in the near future.

One of the best experiences with a support of any product I have ever received.

My device suffered a failure due to two power cuts in a short period of time and the volume becoming unavailable. I am normally able to fix issues like this myself but I was not able to fix it and my attempts actually appeared to make it worse.

I contacted the support and detailed my issue and they were helpful right the the start even though I was not as the first thing they asked for were logs, which I had removed in my attempt to fix it, meaning they were not able to tell the cause of the issue and therefore determine the correct fix.

I bit of timely back and forth and they remotely connected to my system did there magic and got me access to my data again, then gave me suggestions on moving forward as well as how to stop the issue from happening again.

Absolutely amazing support experience with a much better result than I was expecting.

The best support ever - Ticket #3708203

After having some issues i could not solve i made a contact ticket. Its always kind of nerve wrecking when you need help and cant call anyone because so many companies does not reply.

But Synology came through for me "big-time" and the supporter was incredible knowledgeable and instantly had an idea about what a possible solution could be.

He helped me patiently and the problem is now solved.

That kind of competent and excellent support is a rare threat and i appreciate it so much.

Thank you :)

Ease of use and good product reliabiltiy.

After buying a pretty expensive DS228+ this company decided to withdraw Video Station software and video hardware transcoding/encoding which was one of the main reasons I bought the device. Shocking company that has no care for it's customers. Better off looking elsewhere for NAS solutions.

I have a 923+ unit still under warranty the unit fails to boot submitted a ticket for support twice in 3 days o reply, disgusting service and they are 6000 miles away, so what can I do? So I spend over £600 plys the drives and I have a machine that keeps failing. So upset

My Synology NAS Drive failed, it simply stopped working.

I looked online, following steps on Synology's web site to try to resolve the issue. I tried all of the steps, other than testing on another PC as I do not have one to test it on, & it still would not start up: It is a dead parrot.

I contacted Synology, only available online, explaining the above in detail & sending a copy of my purchase invoice.

I, however, mistyped the purchase date as 2022 & not 2023: Synology, rather than checking the attached, refused my claim under the warranty.

I therefore advised that I purchased in 2023, sending another copy of the purchase invoice.

Synology then responded by asking me to again follow all the steps set out online, providing screen shots to illustrate the fault.

I did that, & guess what, it still did not start up.

Synology then responded by asking me to send the invoice to prove purchase! They already have 2 copies.

Synology seem to be delaying matters deliberately, trying not to honour the warranty. either that, or they simply do not read anything sent to them.

So far, a product that fails & awful customer service.

Life is too short to deal with companies who do not value customers.

At the moment, I must recommend that people do not buy Synology products.

Support is lacking and learning how to operate this OS is a miserable experience. When there is an issue, you get pointed to the knowledge center which is full of articles, that are clear as mud. Get ready to learn a new language, we work with a UI that's not well organized, and virtually no phone support. We would never buy from this company again.

I had Synology DS218 with RAID1 config. So basically two drives one for replication.

Since we moved house, the 7 year old DS stopped recognizing my drives. I always used to think that at least there is a replication so at least one drive should be functional in crisis situations.

But both drives have stopped being recognised. I tried connecting them directly to my computer using. SATA USB adaptor but still the hdd is not being recognised.

Synology blames WD for the HDD and vice versa. I am still with no option to recover data from my dead drives

The hardware is OK, but the operating system is extremely buggy and doesn't provide stable and easy to use cloud service in diverse network environments. It is not designed for normal end users and unless you have extensive experience with network administration it won't be much of a help.

The synology chat support sucks and asks you weird questions like "Are you connecting other site than where NAS locates or connecting from another Wi-Fi of the same LAN?" ... as if that is not the main reason to have a cloud service?!

Please invest your money in better designed and tested cloud services like Google Drive or iCloud.

Worst investment ever! The OS is a disaster to figure out and the community is toxic. They blame the user for being dumb even though we just asking for help... I'm a tech-guy and can say right away that it's overly complicated. How are we supposed to learn this "Inception" crap? Watching YouTube videos for weeks so I can learn coding and stuff? really??? I want to do very basic stuff but that is somehow asking too much. Apparently need a bunch of apps and also do stuff in windows DOS to interact and bla bla... Don't understand why people recommend this product at all, feels like the OS is unfinished and unpolished, and spiraled out of control so far that they just can't figure out their own spaghetti-codes, and then letting people figure stuff out them selves. The people who know know won't share, only insult...

We purchased a Synology NAS DS124. This is advertised as taking 2.5" and 3.5" disks. We use 2.5" SSDs in all our NASs. We took this back to the office, only to find there is no way to fit a 2.5" disk. One has to go back and purchase an accessory to fit this disk. But, retailers don't carry stock of this accessory. So, the customer is stuffed around, buying a product that cannot be used, and is not fit for purpose. Further more, we were told the accessory (Caddy) costs $19. So, when Synology advertises a price for the DS124, they fail to include the price of the caddy. So, this mis-represents the true price, and is in breach of Australian Consumer law. If you use 2.5" disks, and want to make the NAS workable, you have to go back to the retailer, ask them to order the part in, then wait for an indeterminate time for it to arrive... then pay for the part that should have been included in the first place. Very dissatisfied with Synology.

Frustration all the way . It loaded up ok then lost connection ( not my end ) and just won’t go back online . I have spent hours in this damned thing and it’s only been here 3 days .
Returning it because it is unreliable and support is non existent except for a bot
Website isn’t much help
Sending it back . I would not wish this on anyone

I bought a 2-bay NAS but had no end of problems with it disconnecting. It would be connected in the morning and randomly disconnected by the afternoon.

I'm using a MacBook and the support for Synology NAS's doesn't appear to be great. I have to manually connect the drives in Finder but, if I reboot, then those connections drop off. If I put those connections in my Open at Login list (as the support pages suggest) then that works but then I get error messages at login when my laptop's not at home (and four Finder windows are opened, one for each share, when I do login at home. Eugh.)

The transfer speed was very very slow. My Time Capsule backup takes a few minutes, but the Synology NAS was predicting over 100 hours for its first backup. I tried using CCC as a backup instead with the NAS, and that was predicting 98 hours. So it was clearly something with the drive.

I wanted to use it wirelessly and there are Synology support articles saying this is possible and listing supported wireless dongles. I read this, bought one of the recommended dongles, but then it wasn't recognised by the NAS. I went to Reddit this time where users were pointing out that Synology dropped wireless dongle support with DSM 7, presumably because they want to sell you a NAS with wireless on the board. Lame. Especially lame that they left the wireless dongle compatibility articles up on their site.

Through all of this, Synology support was no help at all. I returned that NAS and the drives for a refund. Two years later, I thought I would try again. I thought the problems must have been due to my laptop / router / some configuration thing, as I couldn't believe that the Synology experience could really be that bad. So I bought a DS223j this time. By this time I was in a new house with a different router and internet, a brand new machine with a clean install, yet I had the same problems that I had had 3 years earlier!

So, I had to return the NAS and the drives again. What a huge pain and a waste of my time this has been! I'm a Director of Engineering with 40 years experience, so it's not like I'm unfamiliar with finding solutions to technical problems. All I wanted was a replacement for my Time Capsule. It's a pretty simple ask of a NAS. I just want to have network storage volumes appear in Finder when I'm at home, and have them silently disappear when I'm not. Is this really too much to ask from a consumer product like the DS223j?

I asked informations on their software which were not clearly explained on their website. My provider told me I could use Synology software to satisfy my needs. The live chat support didn't answer my questions and told me to address my questions to my provider.

Thank you for your very swift reply and answering my stupid questions as I could not find the info myself.

The photos app is brilliant. I used to use Google Picasa but this has been discontinued. It worked well but not as well as your photos app. I love the fact that it just works without the pc being connected. I have 65000 plus photos and I wanted to find mostly my late wife's photos. I am now finding photos that I had forgotten about and I am loving it. I cannot believe that you do not charge. I have been looking around for quite some time for an app. They are relatively expensive and so complicated that they are impossible to use. All I wanted was a simple app to recognise faces reasonably accurately and then let me browse them. Your app is brilliantly accurate and very simple to use. Thank you.

All I can say is thank you I am delighted with the app and my NAS drives

I not that there are lots of negative reviews I think that people do not understand how this works. I have over 65000 photos and with a bit of support form customer service my NAS drive is not only effeicient but is is gery quick This app is free with the NAS drive what more do you want

This company has great U.I. but they force you into buying they're own HDDs. This happened when DSM 7.0 arrived. We had IronWolf Pro drives, which are great drives for the price and never had issues with DSM 6 . After the update we started having issue after issue, degraded volumes and even unrecoverable data. We also sent this twice because 3 of the HDD's brackets apparently came damaged, it took around 6 weeks for each RMA, forcing us to buy another server in the meanwhile for backups. The issue was solved temporarily on the second attempt, the third attempt we just quit. This is not a professional solution anymore, there are much more reliable brands out there and we are currently trying to sell all our Synology servers because of that. Also, the support assistance is nothing but a joke. Do not buy this brand products, it almost destroyed my business and caused me a lot of stress.

This review is not so much a dig at their products or customer service, but their delivery company UPS. If you actually want to buy one of their products, order it from Amazon or any other reseller who uses a reliable courier such as DPD. Don't order from their own store. My current order is sitting in their UPS's London distribution centre and has been for four days. The tracking information states 'Delayed for one business day' with no current delivery date.

Really bad customer service with unhelpful staff. Rediculus time limit on the phone supports with always refering you to articles that are too technical and not helpful. Disappointing.