Stratstone - Mercedes-Benz of Huddersfield Reviews 408

Fantastic Teamwork
From Customer Service through to the Workshop. Such a great team that works well together. I cannot praise them enough. You feel supported and valued at all times.

excellent service and the staff was very kind and polite. My car was booked in for its first service and Mercedes gave a full comprehensive report on vehicle.

Overall very pleased with their service.

A rocky start with my vehicle has now led to a good relationship with the staff who always try to go over and beyond to make sure they deliver a high level of service.

Great customer service and excellent service and repair.

The personal touch from your first contact always makes a great impression. In this case Harriet who always has time for you and gives you all the confidence you need in knowing that you the customer will get her full attention. A pleasure to deal with and willing to go the extra mile. Always has been and good to know it still continues. Look forward with confidence to future servicing!

The whole experience of buying a used car from here was a pleasure. Warren who I dealt with was absolutely brilliant. Ask for him if you want the right service.

very friendly and helpful.

After learning about my recent problems, which were basically caused by too many departments getting involved and not communicating properly, the service team in Huddersfield have done an excellent job to swiftly rectify all the difficulties encountered. Would still hope that the inconvenience caused by the new policy of not providing collection and return for servicing can be reviewed.

Friendly Atmosphere very welcoming
Aneesa kept me up to date with the progress of my car. Finished within time frame given. Had all paperwork completed and ready for collection
Professionalism next to none from this young lady.
Will definitely be using Mercedes Huddersfield again

Filthy loan car it looked like it had been used for taking rubbish to the tip
Poor workmanship air intake was not reassembled correctly
parts left under the bonnet

Had a great experience having my car serviced. Lovely staff and very helpful.

Everything from initial booking to car return was excellent

Excellent service. Hassle free purchase.

Great service and great plp

Very professional sales experience and the trade in was easy . The car was priced very competitively amongst others too. Matthew did a great job and well go back for our next car .

Warren Mcnab was extremely helpful and professional, and I was extremely impressed with the level of care and service provided to me. This was my first experience buying from yourselves and I was delighted with the service I received.

Very helpfull treated like a VIP ,Jobs done and on time
great service from Hannah and the receptionist who had to listen to me for hours, I have now taken my service contract from Whitefied Mercedes (waste of Time) To HUDDERSFEILD
Great Job

Initially responded to an advert on Autotrader for an EQA 23 plate. Spoke to the sales rep who informed me the car wasn't actually on site but had been purchased by the branch and would be on site to view later that week. Im based up north and the branch was is obviously based in Huddersfield just over a 2 hour drive away. I negotiated a deal for my part ex over the next couple of days didn't want a wated journey. Car was delivered to the dealership on the Thursday of that week, sales rep informed me he would have it serviced and fully prepared for me to view on the Friday. I arranged to view the next day, I drove down to the dealership site after work. Just over 2 hours 15 mins, and was Met the sales rep when i arrived. Car was in the showroom and to be honest looked amazing. I gave it a quick check, picked up the front tyres were low but was told that they wouldn't replace as they were over the 3mm that Stratstone guidelines. i did ask if they could change but again the sales rep was adamant they wouldn't change. Took the car out for a test drive all good, on return signed and paid for the vehicle. Drove the car home and noticed that there was a couple of small issues with the vehicle it had a badly repaired chip that had been toched in with the wrong colour paint, a boiled sweet stuck in the cigarette lighter connection. It obviously hadn't been prepped correctly and these items although might be small but to me i was spending a substantial amount of money and these should have been right. now nearly 5 weeks after the sale I'm still waiting for the correct touch in pen to repair the chip, I'm also still waiting for the log book, chased up with the dealership but they are not very responsive. Very happy to take the money for the vehicle but not very responsive in resolving issues.

Very good experience. Thank you. Lovely staff.