Stratstone - BMW Harrogate Reviews 228

I have just had my BMW in for a warranty repair and major service and the quality of the work and customer relations was superb from start to finish. I was assisted by Tasha, and mainly by a charming and genuinely helpful sales guy with a pony tail, beard and glasses (sorry I have forgotten the name) who provided the sort of service one always likes to receive but rarely does nowadays. I was kept informed throughout the process, the courtesy car process was seamless and of high quality, the work undertaken by BMW was excellent and when they undertook a service by accident, they did the right and proper thing and subsumed the cost without charging me. BMWs are superb cars, I have dealt with Stratstone Harrogate for a number of years and, to be fair, i have always encountered the same quality of service from them, and I wouldn’t hesitate to use them/purchase from them again.

Took my car for a brake fluid service at Stratstone BMW Harrogate. Although I had to book the appointment 5 weeks in advance due to availability their service was excellent from the after sales staff. My car was ready earlier than anticipated and they could have not been any more friendly, polite or helpful.

I'd just like to thank David @ Harrogate Stratstone....
What an really nice chap, along with being extremely helpful with a recall, and keeping me upto date with my vehicle, if only all services advisors were like David.

Many thanks

Leon.

AVOID! Should have gone to Leeds! Car went in for a re-call, came back with a further problem, technician said he couldn’t find the problem, had to go back myself to show them, only took me to get to the end of the BMW garage entrance to show noise they couldn’t find! Don’t think they know what they are doing?!

Absolutely disgusted with the service and threats made by their Service manager. Very unprofessional, left me and my young family without a vehicle, only concerned about getting their courtesy car back, no consideration for the customer. They still have my car with problems and are trying to runaway from helping me. Terrible experience!!

It's with sadness I write this review. I took my car in for a brake service with no issues at all about a month ago. After a check all round d I was advised to have rear pads done along with works on athe e brake which meant the price went from £155 to just under £600. I agreed to the work. So the issue began when my fiancé picked the car up and called me to say there is a loud sqealing noise from the car. I reported this straight away to the garage who said please bring the car back. As my partner was at home which is round the corner I said I can bring the car back at a more suitable time. So after no driving the car and being able to take it today. I was told I had to pay an extra £180 for diagnosis. But the issue has directly.been caused by the work. So I refused to pay for an issue caused by the garage. Someone eveve reported my partner had drive with the handbrake on which is a total lie as she had only spoken to David?! Now I'm left with an issue caused by BMW Harrogate who I feel now are just here to get as much out if you as possible. Very disheartened about the situation they have left me in. I now have to look at options in getting my money back for the work done and getting said issue fixed. Handled poorly by the service manager who at first gave a good impression. If you use them be wary of the upsell they even use your data on services to cold call to upsell service plans and I can only Imagine the script they use and David even said it is a poor way of going about things. I'm so disappointed after using the garage for many years.

I cannot praise the team at Stratstone BMW Harrogate highly enough and I delighted with my recent purchase of used 420i gran coupe. The car was presented in mint condition and the process of buying and trading in my old car was very smooth and efficient. Shak, who I dealt with, is very professional, knowledgeable and helpful. All aspects of my buying experience with the team were first class. Every part of my contact, be it phone calls, emails and meeting with Shak, to seeing David in the showroom, and being introduced to Ben after purchasing the car, left me with a lasting favourable and positive impression of the dealership.

From our 1st meeting with Shak he was nothing but helpful, very thorough ,not pushy I’m anyway. He has kept us informed at every step, he’s made changing our car this time so much easier than previous times . Excellent in every way .

Shak is a 5⭐️ salesman what more can I say…..from arriving to see what cars were in stock and Shak searching online within the group to handing over our M3 touring
Shak delivered on every promise made, what a great guy 100% recommend!! Thank you again Shak.

Shak has a flowing personality and is very personable. He will go out of his way to help, solve and bring things to a successful conclusion.
He went above and beyond to find the right new car for me in double quick time.
I very much appreciated all of his efforts.
Double thanks.
David H.

My experience with Stratstone BMW Harrogate has been excellent, despite dealing from a huge distance as I am in Surrey. Excellent comms, fair dealing, attentive salesperson and very knowledgeable.

Shak made the experience great from start to finish. His knowledge of the car was sound, he communicated well throughout and was honest and helpful and reliable. Was a pleasure doing business with him.

This is my 3rd car from the Harrogate BMW dealership now and this was probably the best service I have received so far. Shak was great at sourcing me a new car, kept me updated throughout and the handover was seamless. Great communication from Shak and great service, he couldn't have done more.

I recently purchased a BMW 1 Series for my wife and had a fantastic experience from start to finish. Shak, our salesman, was incredibly helpful, knowledgeable, and professional throughout the whole process. He took the time to answer all our questions, made sure we were comfortable with every detail, and never made us feel rushed or pressured.

The car was exactly as described—immaculate condition and a smooth drive. Shak went above and beyond to ensure everything was handled efficiently, and the handover was seamless.

Highly recommend to anyone looking for a quality vehicle and outstanding customer service. Thanks again, Shak—we’ll definitely be back for our next car!

Shak the sales executive was great. Made the whole process easy and stress free. Shak's knowledge and honesty found me the perfect car.
I would highly recommend BMW in Harrogate.

The salesman Shak Mia could not have been more accommodating and helpful throughout the process. We achieved a deal which I was pleased with and of course my new Z4 is cracking. I would not hesitate to deal with this company and salesman again.

Poor service and stuck up staff. Went in to purchase a car and the staff totally blanked me and wouldn’t even look at me even though they were stood doing nothing. Lost custom over thinking they are better than certain people who come into their store . Disgusting. Went to mercedes down the road instead and they were friendly, helpful and i didn’t feel judged like at bmw harrogate

The car itself is excellent and at a good price. The salesman, Shak Miah, was helpful straightforward and made the whole process stress free. The dealership has a great range of new and used cars, I bought a used approved 2 series, my first BMW, and unlikely to be my last.

We popped over to Harrogate, as York showroom was shut, to view a BMW we were both interested in. The service we recieved on that day was very professional, polite and un-rushed. We were both suprised to find the car we initially thought was our favourite, wasn't! However, the dealer asked what our requirements were. We told him about the car we saw on the York website and he accommodated us very well by searching cars they had within there group. Having spotted the car of our dreams, the dealer then showed us the same model (brand new) in there showroom, to ensure we liked it. We loved it!! We were listened too, our dealer added his experience and recommendation to help us make the right decision. Our purchase felt great and the car is awesome. Our dealer was Hayden...go and see him, he will not disappoint.

Friendly bunch at the Harrogate branch - had the pleasure of speaking with numerous members of staff from all departments and they will always resolve bookings, servicing and other issues with adaptability and responsiveness. Good to see a customer service team mix humour and professionalism (seems to be a long lost art these days)
Cheers