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SinQel.com Reviews 7,674

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TrustScore 2.5 out of 5

2.7

Toy Store
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Rated 4 out of 5 stars
Verified

I am very satisfied with the support. THere were some problems with a coupon and customer support helped me till everything was ok. There respond was excellent. The application is a great help. I use... See more

Rated 2 out of 5 stars
Verified

Only bank transfer is allowed for non-Netherlands countries. Instructions are only on the webpage and not emailed (so if you have browser issues, you lose the instructions). I sent an email to c... See more

Rated 4 out of 5 stars
Verified

Perfect packing and punctual delivery!!! Pity that only one LEGO free gadget was delivered while two items were purchased: or at least, that is what we woudl expect based on the advertising in SI... See more

Rated 4 out of 5 stars
Verified

Sinqel was very fast with response to payment and sending ..only tnt post was bad, because they came 2 times for ring at the door ... is more than one week and i dont have what i payed for!

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Company details

  1. Toy Store

Written by the company

SinQel.com is dé online speelgoedwinkel. We bieden een ruim assortiment speelgoed, zoals: LEGO, Playmobil, NIKKO, K3, Bumba, Vtech, en meer! Dankzij ons grote aanbod is er voor elke leeftijdscategorie een leuk cadeau te vinden! SinQel.com is winnaar van de Thuiswinkel Awards 2012 en door het publiek verkozen als beste webwinkel in de categorie Speelgoed XS!

Contact info

2.7

Poor

TrustScore 2.5 out of 5

8K reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars
Verified

Support till the end

I am very satisfied with the support. THere were some problems with a coupon and customer support helped me till everything was ok. There respond was excellent. The application is a great help. I use it in class. It makes it easy to switch from laptop to tablet while walking through the classrooom (Europe).

December 2, 2014
Unprompted review
Rated 2 out of 5 stars
Verified

ordering can be difficult for those not in the netherlands

Only bank transfer is allowed for non-Netherlands countries. Instructions are only on the webpage and not emailed (so if you have browser issues, you lose the instructions). I sent an email to customer service to ask what happened and did not get a reply. 3 days later, I called them and that is the only time they replied.

Once I made the payment, the order was never processed! After a week of waiting, I tried to contact customer service and emails bounced back and no one answered the phone. I finally posted a message on their fb page and finally got an email confirmation regarding the order after that.

In the end, we got our delivery in good shape, but it was quite a nightmare to get to that stage

June 30, 2014
Unprompted review
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