Please do not order from this company , I ordered a door that cost £500 never received it ,I have sent 15 emails but never got any answers … no refund no door !!!!!!
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These also trade under Best-at doors I have already left a review in there to warn people pop across and have a look at the poor reviews. I had to got to PayPal to get a refund even though this wee... See more
Company done a Runner! This Company has no intention of ever giving a refund even though I never received any goods. For all customers that have been scammed by them! If you are sending out Enforce... See more
Company replied
Useless from beginning to end, poor communication, long delays, order cancelled then even more delays for refund Pay more and get doors elsewhere Update 16/2:refund finally received after lots of... See more
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Company details
Written by the company
retailing online Stylish Internal Doors and External Doors to buy for delivery direct to your home. We now sell a quality range of laminate flooring & wood flooring too. Sethcodoorstore have expanded in 2020 and now have added stunning ranges of home and furniture after being approached by some of the leading names in the industry. We aim to please all of our customers. we are only human and dealing with numerous suppliers and delivery companies can be sometimes very difficult given the current climate in 2021and into 2022, business have been impacted upon badly with severe shortages of suppliers, vessels to bring supplies to the UK and sky high price surcharges on containers, this has put many a delay on some of our products. We always look to learn from any major impacts in business and also mistakes and use them as a learning exercise to make things better for our customers and our team. Thanks for visiting. If you require any info please get in touch. Trustpilot have added a warning saying we use fake views. This is not true at all. We cannot and would not use any fake review service.
Contact info
82a James Carter Road , IP28 7De, Mildenhall, United Kingdom
- customerservices@sethcodoorstore.co.uk
- www.sethcodoorstore.co.uk
Please do not order from this company
Please do not order from this company , I ordered a door that cost £500 never received it ,I have sent 15 emails but never got any answers … no refund no door !!!!!!
December 12, 2024
Unprompted review
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Awful company just lie Upon lie if they don’t deliver on the day start a claim right away
These also trade under Best-at doors I have already left a review in there to warn people pop across and have a look at the poor reviews.
I had to got to PayPal to get a refund even though this week they called saying they were sorry and would deliver them this week.
All lies they don’t even bother to respond to PayPal do won my case today. Disgraceful company don’t risk your hard earned cash it’s not worth the stress
November 22, 2024
Unprompted review
Been waiting for a refund since June…
Been waiting for a refund since June 2022 for £841, countless phone calls and emails, still nothing, absolute disgrace !
June 18, 2024
Unprompted review
I ordered a table in May 2022
I ordered a table in May 2022, they contacted to tell them that they were unable to deliver it and offered a refund. I asked for the refund, it’s been 2 years and I still have not received my refund of £1,200. I have tried calling and emailing and they ignore and never answer the phone.
June 13, 2024
Unprompted review
Order 51046
I ordered 5 doors 12 months ago for an amount of around £600.
After numerous attempts to contact via phone,email and their messaging service to no avail ,I put a review on here and low and behold they replied.
Eventually I received 3 of my doors which they had purchased from Wickes (yes that's correct Wickes) which I could have purchased myself and got delivered 12 months ago at a price £60 cheaper that Sethcodoors charged .
My 2 remaining glazed doors were promised to be delivered within 21 days now 28 days passed and they are not replying to any of my email,phone or messaging correspondence.
. Just deliver my doors . It can't be that difficult
May 30, 2023
Unprompted review
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Over a year of being ignored, courts and bailiffs involved. Still no luck and over £1800 out of pocket with no product
I have had to resort to going via small claims court to try and get my money back but they ignored all the court letters. I then issued a warrant for the money owed and because the address listed is only an office address the bailiffs were unable to collect but I cannot find another address for the company warehouse or stock room to use. Does anyone have another address for this company.
April 11, 2024
Unprompted review
Reply from Sethcodoorstore
Good afternoon
Please can you check your inbox for me? I have sent an email in regards to the order. I’ve asked a couple of questions on there in relation to the order if you can get back to me at your earliest
Easy purchase good
Easy purchase good communication, J B Kind delivered.
December 11, 2023
Unprompted review
SCAM
SCAM! Ordered doors from this company in 2022, order was paid in full straight away just under £1000 Since then we have chased for delivery or refund. The fire safety inspector from our local fire service has also chased them and the bank has tried to help but this company do not respond to anyone. DO NOT BUY FROM THIS FAK E COMPANG
March 5, 2023
Unprompted review
Reply from Sethcodoorstore
Hello
Please can you send the order details to customerservices@sethcodoorstore.co.uk
Own me £1000 and no reply now
Own me £1000 and no reply now
Been over 1 year
All doors started peeling away
I sent pictures and was promised a refund but not replying now
Don’t use this company
February 24, 2023
Unprompted review
Reply from Sethcodoorstore
Hello
I’ve reopened dialogue with the supplier of the doors again today. I’ve also emailed you directly. Everything was handed over to them when the imagery and info was provided.
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I eventually got a refund…
This company is not great, to be honest… However, I did eventually receive a full refund for goods that were never supplied.
February 15, 2024
Unprompted review
Reply from Sethcodoorstore
Hello
I apologise to you that this has made you feel like a victim. I can assure you this has not been the intention at all and a poor spell of management and customer service to blame on my part and I apologise. Please can you respond to an email which has gone to you. I look forward to resolving this for you as soon as possible.
This was refunded on the customer upon receipt of the info required. 28/2/24. Customer never responded after this time when the remittance was sent to him.
Wrong door delivered, no response from company!
I ordered two doors and one came damaged. They sent a replacement, however they sent the wrong door.. it was the wrong size and wrong style.. I have emailed numerous times to ask for a replacement. I initially got a response to tell me the warehouse they had it from closed down 3 weeks prior. Since then I have not had any response (2months ago). I am now left with a door that is no use and a living room without a door.
It’s impossible to get hold of anyone as the phone directs you to send email or access the live chat.. With no response from either!
February 10, 2024
Unprompted review
Court order has been taken out to claim…
Court order has been taken out to claim refund for undelivered doors. The never issue refund when they say. Do you use. They copy and paste an apology on here but ignore calls and emails directly to the company. They are even ignoring court order! SCAM!!!!
Update to reply: lies! They have not emailed or refunded.
Second update: no email. Scammers. Pay the refunds you owe everyone
February 2, 2024
Unprompted review
Reply from Sethcodoorstore
I am sorry the refund was not issued promptly. It was missed and I apologise. I have acted on this and gone back to the email you sent with your request and also wrote to you directly. My apologies.
email was sent 22:35 Friday night. It has been opened at your end.
Please dont order with this fake…
Please dont order with this fake company . They will steal your money . Unbelievable that they are still allowed to trade . Absolutely disgusting that this kind of rip off is happening in uk 2024
February 1, 2024
Unprompted review
Reply from Sethcodoorstore
This matter has been dealt with after speaking via email. Not a fake company. I explained to you that the supply line had come in 2 parts with part 2 of the side hung garage doors coming in this week which a delivery was offered once arriving. You declined that in response and A refund has been raised as requested.
I did not get a response from you
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SCAM!!!
SCAM!!!! Do NOT use. Ordered a door last summer, fobbed me off with 'delays'. Now I'm unable to contact them altogether.
Currently in the process of tracking down the responsible person with the help of my ex MI5 associates. Its just a matter of time, good luck.
** I would reply to your email, but you haven't sent me one! Email is
garford01 @hotmail.com - last chance.
June 19, 2023
Unprompted review
Reply from Sethcodoorstore
Hello
Which door please? Can you let me know an order number? Or a surname on the order please? customerservices@sethcodoorstore.co.uk or respond directly to here, whichever you can do.
Can you reply to the emails sent please?
Thank you for coming back to me. Your email address relates to an order placed under the name Ste and not paul as in your username. Now that I’ve got it I can liaise with you
DO NOT USE THIS COMPANY!
DO NOT USE THIS COMPANY!
I purchased a wardrobe 8th September 2023. He made false promises and arranged many deliveries during this time and all failed. I have contacted the company countless times by phone, email and live chat on their website I asked for refund , and they never replied back!
Now, I see you replied here with the same promises.. forget about the note you have on your system , it’s not updated and it’s too late for the delivery. I have been asking for a full refund since you failed to deliver my item on time. My clothes were in boxes for four months waiting for your delivery so I had to order the same wardrobe from a reliable company which is actually operating and I received it within 3 days.
Process the refund today and please stop making these false promises to people!
January 15, 2024
Unprompted review
Reply from Sethcodoorstore
Hello
Looking at the notes on the order the wardrobe is ready for delivery with the carrier attempting to book in delivery to a mobile number ending 450.
I will follow this up today
Its all well and good replying on here…
Its all well and good replying on here and sending an email that someone will be contacting me. I have replied and chased and YET again still no reply. The level of customer service within this business is terrible. Seems there are also a lot of CCJ's against this business. Avoid at all cost. I now want a full refund.
January 11, 2024
Unprompted review
Its has now been over a year since I…
Its has now been over a year since I began to chase Sethcodoorstore for our door order. They make false promises and then ghost you for months. Liars the lot of them. DO NOT BUY FROM THIS COMPANY!
January 6, 2024
Unprompted review
Reply from Sethcodoorstore
Hello, please can you respond to an email sent. Thanks his has been outstanding and looking to have this order completed asap.
Thank you
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Absolute scam
Absolute scam. Doesn't deliver, doesn't respond to emails. 1 year since my order.
If you've been a victim of this con company contact trading standards via their website to log a complaint.
January 6, 2023
Unprompted review
Reply from Sethcodoorstore
Hello
Please can you revert to an email sent so that this can be dealt with as soon as possible.
Scammers
Constant lies about when doors will be delivered then ignored £300 down court proceedings have started, don't buy anything from this man John Paul Rowe, he trades as Seth co doors, best at doors and JW Hardware he is a liar and a thief
January 3, 2024
Unprompted review
Reply from Sethcodoorstore
Hello
Hello can you respond to our request? Order number or a surname?
Are you able to email with an order number please? Or reply to a request I sent here which will have come through.
DO NOT USE THIS COMPANY
Like almost all other reviews for this company I am completely dissatisfied. Took my money then failed to deliver despite occasional promises. Now they won’t even respond to emails. Does anyone know how I can get my money back. This company is either a scam or totally incompetent
January 4, 2024
Unprompted review
Reply from Sethcodoorstore
Hello Mr Barry
Please accept my sincere apologies that this is outstanding. I will contact you on Friday morning to finalise and resolve this for you.
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