Devious and lies from a Bailiffs
Not recommended. They were tasked with a simple collection, supported by a CCJ and a high court writ. They had the debtors name, address, car reg, place of work and still failed. Why? Because the agent assigned to my case was 'off work' and they never thought to check his emails or assign it to someone else. They claimed he was the 'best for the job' even though he was off and not able to do the job! I provided them directly with daily movements of the debtor and they never once told me they were ignoring this info and the agent was off, I was left running around getting this info that was really their job, not mine. Now the debtor has moved on and I am not able to find him, Rutherfords have given up and I am now seeking my losses from THEM via the Civil Courts. I put them on notice of my claim, rather than try to help, they hired a BULLY Solicitor who sent a threatening letter, stating I had no claim due to Privity of Contract (i.E. , saying I did not have a contract with them, saying the contract was a debt collector who referred it to them on my behalf). The Solicitor thought he was being smart but failed to realise that Privity of Contract will not work as, if I was expressly named in the contract or writ, or can show I was giving direct instruction to the bailiff (which I was) then this now falls under the reform of the Privity of Contract which is the Contracts (Rights of Third Parties) Act 1999. So rather that just bite the bullet and admit they made a mistake or tried to negotiate an amicable solution, Rutherfords decided to try to use threatening legal letters to block my claim. I would never recommend this firm, if it is not an easy 'on a plate' collection they could screw you over like they tried with me. I am happy to negotiate a solution but they now ignore emails leaving disgruntled clients referring to reviews.
They also replied to another review stating they never ignored emails! This was a lie, they promised a response I I had to chases them for 8 days, even getting onto the referring debt collector who reported my complaint to them.
Then in the other review, they blame the delay on COVID-19... what a joke, this incident spans almost the last 12 months, the case was handed off in February, before COVID so they will use anything to lie.
Reply from Rutherfords Bailffs and Collection Services Ltd
Hello Paul
Thank you for leaving the review, I can confirm we would never ignore your emails at all, due to the situation the country is in we are not working normal office hours at the moment, we also only received your email this morning along with some others over the easter break, everything is being dealt with and reviewed.
We are certainly not blaming COVID 19 but when we have only received your emails over the past couple of days and one again this morning we havent had the time to reply as of yet.
Im sorry you feel this way but due to the fact we will not dicuss cases via any social media of any sort we will not be commenting on your case and will be contacting you directly in the correct manner
Thank you.