Roman Originals Reviews 8

Excellent quality clothing, I have bought about a dozen items over the last year.

So why haven’t I given 5 stars? It’s because the website bombards me with reminders that there are items that are in the basket. I have as a result thought the order hadn’t gone through so ordered the exact same items again. Yes returns are easy, but costs me £3 when this happens, and it’s a nighle that could be rectified. The returns slip doesn’t allow an explanation so a full refund can be made.

The items I have ordered through this company, always come on time and even earlier than expected, are easy to track, are of good quality and if needed, easy to return and refund.
Excellent company to deal with.

My item was sent to someone else
They told me I have to wait 7 days to sort Royal Mail

Not good enough
They will need to send me another
Will not he using them again they have lost a lot of business

Very disappointed with customer service.. explained that returned item should have been received in the time frame for returns ..it was not sent with original return as had not decided if it was required subsequently sent .. they returned item to me stating I had not used the correct return label so they returned the item with a label for payment to return it to them asking for return code .. sent item have details of postage they then returned the item back to me stating I was out of the return period!’
So would not issue a refund… not sure what else I could have done in this situation.. very disappointed will never use Roman Originals again ….

Excellent company to deal with.
Fast delivery and refunds issued quickly for returns.
Also has a customer service phone line, which is answered promptly and your issue dealt with quickly and efficiently by a pleasant member of staff.

Generally very good. Quality of clothes reflected by price. Very fast delivery. However, I have not received my refund by the 3-5 working days STATED ON THEIR WEBSITE. Have received a generic response to my query saying that at the moment there is a “slight delay” in processing refunds and it can take “up to 14 working days”. That is not slight..that is 2-3 times as long. If you can manage a generic response with this info then it really should be on your website. This could put your customers in a difficult position when paying credit card bills. On top of paying return fee I will not be ordering again. Order 1040678343

I thought my parcel hadn't been delivered so I left a poor review but I have since found where the parcel had been hidden so it actually had arrived on time

This company is a SCAM. Totally avoid unless you want to lose your money. Scammers.... Not associated with Roman.co.uk...