My first experience of pureclinica is good , however my order was delayed over a week as the tablets were not in stock and no one let me know until I e- mailed them to ask what had happened to my orde... See more
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Company details
About Pureclinica.com
Written by the company
1. Produce high-strength supplements that deliver real results.
2. Offer them at an affordable price.
3. Provide thoughtful customer care independent of the business needs
We are grateful to all of our customers.
Contact info
2nd Floor, 145-157 St John Street, EC1V 4PY, London
- +44 2081 336050
- sales@pureclinica.com
- www.pureclinica.com
Replied to 22% of negative reviews
Typically replies within 1 week
I can't recommend them
Questionable company with questionable practices. I placed an order over a month ago. After 5 weeks of not getting a shipping notification or receiving anything I emailed them and they said "oops we didn't have one of the products in stock so we didn't ship anything and also didn't notify you. We don't have an ETA for the product to be back in stock either". Which means they effectively took my payment and then just kept the money and sat there with it for 5 weeks without preparing or shipping my order and decided not to notify me. If I hadn't emailed they would've kept it indefinitely.
It's now been 6 weeks since they took my payment, did not ship anything, do not have an ETA for their product to be back in stock and they stopped replying to my customer service ticket a week ago where I asked for a refund. Tomorrow I will be filing a complaint with Amex and initiating a chargeback. I feel like I'm dealing with a sketchy kickstarter startup and having to fight to receive what I paid for or getting a refund. They seem to have unlimited time to spam their customers with 8 essay-long emails per day but very little time to actually provide customer service.
Edit: magically after posting this review I got an email from customer service (after a week of radio silence) and a refund. If you want to gamble on dealing with them that's on you me personally I don't feel like they value me or my business so I will be looking elsewhere
Great brand
Great brand. All products are very professionally presented with their Amazon site very informative, giving real reassurance that you're purchasing the best for purpose. The % amounts per item far outweigh over brands, so completely worth the purchase. Full recommended 👍
Customer Services
I received an incorrect item on 8th September 2025. I emailed customer services to advise. I received an email from them on 9th September 2025 apologising and advised they send correct item. They also said I could keeping item sent in error. Today 11th September 2025 I received the correct. This is customer services at the next level. I have used this Company before and cannot fault the service they give. Would definitely recommend them.
Prompt delivery
Calm in the storm.
Maintaining the idea that delivery of the very best ...not only should be considered ...but maintained and promoted. Top Marks
I do not like to write bad reviews but…
I do not like to write bad reviews but this is the only way I found to prevent eventual future customers to fall in the same situation I did.
An order made 2 weeks ago that is returned to Pureclinica by shipping company next day due to a "Service Error" and then total absence of response from Customer Service (including phone in website that does not work). Status: no order received, no money returned, no answers from Pureclinica. Thought this was impossible in today's ecommerce world. Edited: Customer service replied to refund (not solving shipping issue), changing rate accordingly.
I accidentally ordered something I…
I accidentally ordered something I didn't want but Colin was great - cancelled the order and issued a refund straightaway. I have a couple of subscriptions with these guys - great value, good products and orders always despatched promptly.
Exceptional customer service and highest Quality Vitamin products I have been a dedicated customer with Pureclinica for over 2 years.
I have been a dedicated customer with Pureclinica for about 2 years. I spent a lot of time researching the best quality vitamins and mineral products - after being frustrated by paying over the odds for poor quality products. I truly believe I have found a reputable company which provides the highest quality products - without all the marketing nonsense and I feel happy paying their fair prices for this exceptional quality.
I subscribe monthly to their Collagen products (amongst using others). This month I had over subscribed and needed to postpone my order. This was done without fuss and exceptional customer service. Colin in the Pureclinica Customer Service team could not have been anymore helpful and assisted in my needs most politely and incredibly efficiently. I cannot recommend Pureclinica products and business higher - would not hesitate to refer or recommend anyone to their website and products.
Great customer service , great product
I ordered glucosamine/chrondroitin from PureClinica via Amazon. When it arrived, the product was damaged - it was obvious that the problem was caused by delivery, not the company itself. Nevertheless, the product wasn’t consumable due to the damage, so I went to Amazon and followed the link to PureClinica to email them. I received an email the same day, which was very apologetic, promising to send a replacement out immediately- I then received a perfect replacement less than 48 hrs later. I was so impressed with the customer services. Would definitely buy either directly or indirectly from Amazon again.
Highly Recommend
I have been using this company for 5 years. The products work!! Always arrive very quickly with good offers when you buy a few more. Would highly recommend the company, service and product.
I have been using this product for a…
I have been using this product for a few years now and cannot find better. High quality product, sensible price, quick despatch, and excellent customer service when needed. Highly recommended.
Why I choose Pureclinica
I researched for hours before choosing to buy from Pureclinica
They care about what goes into their products, unlike big pharmaceuticals who care mostly about profit.
After using this product less than a week my sceptical partner saw such a change he started taking it too. After 24years on antidepressants he weaned himself off them over a few months. His lust for life is back and he feels like he can see in colour again.
I recommend this product to many people and have started sending it to my family in South Africa! I always tell people I only vouch for this product if bought from Pureclinica and share the link with everyone I can. They see the changes in us so are asking, how we did it! It is this supplement.
Please never change it and never stop making it! 🙏
Thank you, it has saved me, my family and many friends.
Exceptional Joint Support!
I ’ve been using Bio Joint Care 1550mg by Pureclinica, and I have to say—it really works! My joints feel stronger and more flexible, and the discomfort I used to feel has significantly improved.
It’s a high-quality supplement that does what it promises. If you're looking for something to help with joint mobility and relief, I highly recommend it! My doctor also recomends it as the best product ever!
Skin RegimeI've been using Double Strength…
I've been using Double Strength UltraLift Skin Conditioner for quite a few weeks, having changed my skin regime from just Hyaluronic Acid and Collagen, still from Pureclinica. This Skin Conditioner contains extra ingredients, which to purchase separately would cost a lot of money. It is a beneficial product and furthermore, this company has integrity and I find their products excellent. I recommend them to all my gym friends.
WHERE'S MY ORDER?!?
It's now been over a month since I purchased your Triple Strength Lycopene 50mg x 180 tablets and yet I still haven't received ANYTHING. It only took you a few days to complete the transaction and take the money but I havn't even heard a single word from you.
A COMPANY WITH OUTSTANDING CUSTOMERS EMPATHY.
The company has customers delight as the core business focus. My contact with one of their staff Mr. Collin instantly made me love PURECLINICA before I even used their product. His friendly nature and customer’s empathy have been a top notch. I also love their product quality.
Always arrives very quickly a good…
Always arrives very quickly a good company to deal with
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