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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the quality and effectiveness of the products, especially vitamins for hair and skin, collagen, and hyaluronic acid tablets. Consumers report noticeable improvements in skin health, reduced joint discomfort, and better sleep quality. The fast delivery service is also frequently praised. Although opinions on specific aspects like order issues, customer service interactions, and contact experiences are mixed, the company is generally seen as responsive and helpful in resolving problems. People appreciate the company's commitment to customer satisfaction, noting instances where the team went above and beyond to correct mistakes and address concerns.

Based on these reviews

Rated 4 out of 5 stars
Invited

My first experience of pureclinica is good , however my order was delayed over a week as the tablets were not in stock and no one let me know until I e- mailed them to ask what had happened to my orde... See more

Rated 4 out of 5 stars
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I love the tablets and they work wonders. As much as they have taken time to work but after the 3rd bottle I started seeing a huge difference. I am taking 6 per day and on my 6th bottle. I am still tw... See more

Rated 4 out of 5 stars

My original review was done when I was extremely angry and in a lot of pain and had pinned all my hopes on receiving the treatment I needed the next day, instead everything went wrong! To be fair I t... See more

Rated 4 out of 5 stars
Invited

Bought the glutathione to get rid of my dark spots. Noticed a change after 6 weeks. I'm of African origin. Been taking them for three months now and everyone can notice my skin is becoming brighter. H... See more

Rated 5 out of 5 stars

Great brand. All products are very professionally presented with their Amazon site very informative, giving real reassurance that you're purchasing the best for purpose. The % amounts per item far out... See more

Rated 5 out of 5 stars

I received an incorrect item on 8th September 2025. I emailed customer services to advise. I received an email from them on 9th September 2025 apologising and advised they send correct item. They also... See more

Rated 5 out of 5 stars

ULTRA Pure Superba Krill Oil capsules. Awesome product and experience dealing with this company. Been using since 2023. At 59 I feel that I have woke up with knees and joints feeling 20 years younger.... See more

Rated 5 out of 5 stars

As someone in their 80s and an avid gym attendee, I've used this company for many years now. Collagen & Hyaluronic Acid are buzz words on TV now. They were not when I started using the supplement in... See more

Rated 3 out of 5 stars

Customer service do not answer the phone or return calls! Can not simply pause or cancel orders as order page states. When you try a flag is raised telling you that you have have to receive at lea... See more

Rated 5 out of 5 stars

I am a recurrent buyer at PureClinica. They offer high-quality products at a good price. Therefore, I consider that they give their customers an excellent quality/price ratio. It makes them a fair com... See more

Rated 5 out of 5 stars

The difference between a very good company and a not-so-good company is how they treat their customers when something goes wrong. Mistakes can happen. Very good companies will communicate about the pr... See more

Rated 5 out of 5 stars

The company has customers delight as the core business focus. My contact with one of their staff Mr. Collin instantly made me love PURECLINICA before I even used their product. His friendly nature and... See more

Rated 5 out of 5 stars

Excellent service . My order arrived within 48 hours. Been using these tablets for the last month and my skin feels amazing . My motivation for the gym and general well - being has improved ten fold!... See more

Rated 5 out of 5 stars

Great Collagen with combined HLA tablets, I am 56 yo female and I find these tablets make a real difference to me. I have been using them for 2 months now. My skin looks and feels better and I am sur... See more

Rated 5 out of 5 stars

I accidentally ordered something I didn't want but Colin was great - cancelled the order and issued a refund straightaway. I have a couple of subscriptions with these guys - great value, good product... See more

Rated 5 out of 5 stars

I ordered glucosamine/chrondroitin from PureClinica via Amazon. When it arrived, the product was damaged - it was obvious that the problem was caused by delivery, not the company itself. Nevertheless,... See more

Rated 5 out of 5 stars

I have been shopping with Pureclinica for a few years now and I love and trust their products; especially the Lutein. I also buy this for my Mum who is in her 80's and she could not be without this... See more

Rated 5 out of 5 stars

I am so grateful for the supplement I bought from you. An absolute GAME CHANGER IN MY LIFE. It honestly saved my life. I did a lot of research online before I chose what supplements I needed... See more

Rated 5 out of 5 stars

New customer and I am impressed already. Products were delivered within 48hrs. Product as described. All clean natural healthy ingredients. Will definitely purchase again and will be using Pureclinica... See more

Rated 5 out of 5 stars

I have been using this product for a few years now and cannot find better. High quality product, sensible price, quick despatch, and excellent customer service when needed. Highly recommended.

Rated 5 out of 5 stars

Delivered fast, well packed, absolutely no issues AND this is the absolutely best tasting vitamin C on the market. Also 1000mg in one tablet - which is rare indeed. From now on my go-to Vitamin C... :... See more

Rated 5 out of 5 stars

I researched for hours before choosing to buy from Pureclinica They care about what goes into their products, unlike big pharmaceuticals who care mostly about profit. After using this pr... See more

Rated 5 out of 5 stars

I started using Purecollagen many years ago when, after running out of my warehouse brand ones, my sister did some extensive research and found them to be the best value to meet all our needs, combini... See more

Rated 5 out of 5 stars

I have used Pure Clinica over a number of years and found their supplements to be of high quality but at a reasonable price. The customer service team have always been very helpful and quick to respon... See more

Rated 5 out of 5 stars

Quality product and wonderful customer service. I have been using the high strength resveratrol for about two months and have noticed a difference, especially in my eyesight, which I wasn't expecti... See more

Rated 5 out of 5 stars

The staff were absolutely brilliant even after I made mistakes in my ordering they sorted everything out for me at no cost to myself. I would not use any other company and would encourage anyone to u... See more

Rated 5 out of 5 stars

I've been using Double Strength UltraLift Skin Conditioner for quite a few weeks, having changed my skin regime from just Hyaluronic Acid and Collagen, still from Pureclinica. This Skin Conditioner c... See more

Rated 5 out of 5 stars

Pureclinica products are such good quality. There are a lots of things out there sold at such low doses they don’t help. I buy 5htp which helps me sleep, and the product is great. Also always arrives... See more

Rated 5 out of 5 stars

I have been a dedicated customer with Pureclinica for about 2 years. I spent a lot of time researching the best quality vitamins and mineral products - after being frustrated by paying over the odds... See more

Rated 5 out of 5 stars

Thank you for a prompt reply to my email regarding a damaged item. Replacement goods were despatched the same day and I received my replacement the following day. Great communication from the team! I... See more

Rated 5 out of 5 stars

I’ve been using the UltraColl collagen and Hyaluronic Acid 1200mg for over 2 months now. I love this product and how it has helped my skin, nails and hair. I also highly recommend them for their c... See more

Rated 5 out of 5 stars
Invited

Ive been using pureclinica's vitamin c serum for a couple of years now. A couple of times I've tried another brand but I always go back to pure clinic as it works for me, My ageing skin feels great an... See more

Rated 5 out of 5 stars
Invited

I ordered the UltraColl collagen & Hyaluronic Acid. It arrived promptly & I’ve been taking 2 tablets a day for the last few weeks. I am beginning to see a positive difference in my skin and hair and... See more

Rated 3 out of 5 stars

I just purchased it last week so I am not sure if it really works for my skin to lighten. I read a positive reviews that it really works but you have to take more than the prescribed dosage on the oth... See more

Rated 5 out of 5 stars
Invited

I have ordered vitamins for boosting the growth of my hair and improving the quality of my skin. After a month of using the vitamins, I can see that my hair became stronger and more shiny, additional... See more

Rated 3 out of 5 stars

Package arrived reasonably quickly and intact. Product has so far (4 weeks) not resulted in massive shedding but I think I can see some improvement (although I did not have a lot to shift to start wit... See more

Rated 5 out of 5 stars

By far the best hyaluronic acid tablets I have tried; my hair, skin and nails have never looked so good and I often receive complements on them, which is amazing given the fact that I’m no ‘spring chi... See more

Rated 5 out of 5 stars
Invited

This company provides excellent products and customer service. If you need health supplements in your old age, as most of us do, then try Pureclinica as they produce supplements that do the business.... See more

Rated 3 out of 5 stars

I am glad others have had a good experience. I ordered with a 'guaranteed next day delivery'- it didn't arrive the next day or the day after. I messages them, they stated it has been despatched... See more

Rated 4 out of 5 stars

It is a good product with many beneficial properties. The price is reasonable. I received it after only a few days. Unfortunately I had to stop taking it after about a month. It seems to interfere... See more

Rated 4 out of 5 stars

As a very cynical person about supplements I was hesitant about buying this product but did so on the recommendation of my beautician. Having used it for over 5 months now I have noticed an improveme... See more

Rated 4 out of 5 stars

I made an order 7 October 2015. Now we have 13 November 2015 but I didnt received nothing.But the communication with the seller was very good.They send me the parcel twice and they refund me the money... See more

Company replied

Rated 5 out of 5 stars
Invited

I was having trouble sleeping until I purchased 5-HTP. Much stronger than the high street version and have made a real difference. I was also very impressed by the customer service team that sorted... See more

Rated 4 out of 5 stars
Invited

I have been taking the hyaluronic acid now for a while and I do believe that there are of great benefit to my knee and my other aching joints. I have also begun to take the co Q ten and everything a... See more

Rated 5 out of 5 stars
Invited

I have used this companies Collagen with Hyaluronic tablets for around 6 months and my skin seems less saggy especially under my chin and neck. For me this is the best one I have tried and I have used... See more

Rated 4 out of 5 stars

Do Not Buy Pureclinica's Trixelin Acne and Scar Intensive Reduction Concentrate. This scar reduction cream ruined my skin and half of my face look's lighter than the other. I wish I had never bough... See more

Rated 4 out of 5 stars

this is the first order from this company and i must say the service and delivery was spot on. As yet i cannot confirm how successful Garcinia Cambogia is for weight loss but from reports it sounds... See more

Rated 4 out of 5 stars

Ordered a non wired bra. Very Cindy and feminine looking. Had to send an email after 14 days asking when it would arrive. Very prompt response and a delivery 2 days later. Overall good service

Rated 4 out of 5 stars
Invited

Very favourable price compared with a High St. brand. The product more than twice the strength. Delivery exceptional. Credit to your system and Royal Mail who deliver. Too early to say substantia... See more

Rated 5 out of 5 stars

I ’ve been using Bio Joint Care 1550mg by Pureclinica, and I have to say—it really works! My joints feel stronger and more flexible, and the discomfort I used to feel has significantly improved. It’s... See more

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Company details

  1. Fitness and Nutrition Service

About Pureclinica.com

Written by the company

We are Pureclinica, a company founded in 2005 with three core values:

1. Produce high-strength supplements that deliver real results.
2. Offer them at an affordable price.
3. Provide thoughtful customer care independent of the business needs

We are grateful to all of our customers.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 22% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

I can't recommend them

Questionable company with questionable practices. I placed an order over a month ago. After 5 weeks of not getting a shipping notification or receiving anything I emailed them and they said "oops we didn't have one of the products in stock so we didn't ship anything and also didn't notify you. We don't have an ETA for the product to be back in stock either". Which means they effectively took my payment and then just kept the money and sat there with it for 5 weeks without preparing or shipping my order and decided not to notify me. If I hadn't emailed they would've kept it indefinitely.

It's now been 6 weeks since they took my payment, did not ship anything, do not have an ETA for their product to be back in stock and they stopped replying to my customer service ticket a week ago where I asked for a refund. Tomorrow I will be filing a complaint with Amex and initiating a chargeback. I feel like I'm dealing with a sketchy kickstarter startup and having to fight to receive what I paid for or getting a refund. They seem to have unlimited time to spam their customers with 8 essay-long emails per day but very little time to actually provide customer service.

Edit: magically after posting this review I got an email from customer service (after a week of radio silence) and a refund. If you want to gamble on dealing with them that's on you me personally I don't feel like they value me or my business so I will be looking elsewhere

September 18, 2025
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Rated 5 out of 5 stars

Great brand

Great brand. All products are very professionally presented with their Amazon site very informative, giving real reassurance that you're purchasing the best for purpose. The % amounts per item far outweigh over brands, so completely worth the purchase. Full recommended 👍

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Customer Services

I received an incorrect item on 8th September 2025. I emailed customer services to advise. I received an email from them on 9th September 2025 apologising and advised they send correct item. They also said I could keeping item sent in error. Today 11th September 2025 I received the correct. This is customer services at the next level. I have used this Company before and cannot fault the service they give. Would definitely recommend them.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Calm in the storm.

Maintaining the idea that delivery of the very best ...not only should be considered ...but maintained and promoted. Top Marks

July 18, 2025
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Rated 2 out of 5 stars

I do not like to write bad reviews but…

I do not like to write bad reviews but this is the only way I found to prevent eventual future customers to fall in the same situation I did.
An order made 2 weeks ago that is returned to Pureclinica by shipping company next day due to a "Service Error" and then total absence of response from Customer Service (including phone in website that does not work). Status: no order received, no money returned, no answers from Pureclinica. Thought this was impossible in today's ecommerce world. Edited: Customer service replied to refund (not solving shipping issue), changing rate accordingly.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

I accidentally ordered something I…

I accidentally ordered something I didn't want but Colin was great - cancelled the order and issued a refund straightaway. I have a couple of subscriptions with these guys - great value, good products and orders always despatched promptly.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service and highest Quality Vitamin products I have been a dedicated customer with Pureclinica for over 2 years.

I have been a dedicated customer with Pureclinica for about 2 years. I spent a lot of time researching the best quality vitamins and mineral products - after being frustrated by paying over the odds for poor quality products. I truly believe I have found a reputable company which provides the highest quality products - without all the marketing nonsense and I feel happy paying their fair prices for this exceptional quality.
I subscribe monthly to their Collagen products (amongst using others). This month I had over subscribed and needed to postpone my order. This was done without fuss and exceptional customer service. Colin in the Pureclinica Customer Service team could not have been anymore helpful and assisted in my needs most politely and incredibly efficiently. I cannot recommend Pureclinica products and business higher - would not hesitate to refer or recommend anyone to their website and products.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service , great product

I ordered glucosamine/chrondroitin from PureClinica via Amazon. When it arrived, the product was damaged - it was obvious that the problem was caused by delivery, not the company itself. Nevertheless, the product wasn’t consumable due to the damage, so I went to Amazon and followed the link to PureClinica to email them. I received an email the same day, which was very apologetic, promising to send a replacement out immediately- I then received a perfect replacement less than 48 hrs later. I was so impressed with the customer services. Would definitely buy either directly or indirectly from Amazon again.

June 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Highly Recommend

I have been using this company for 5 years. The products work!! Always arrive very quickly with good offers when you buy a few more. Would highly recommend the company, service and product.

June 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Why I choose Pureclinica

I researched for hours before choosing to buy from Pureclinica

They care about what goes into their products, unlike big pharmaceuticals who care mostly about profit.

After using this product less than a week my sceptical partner saw such a change he started taking it too. After 24years on antidepressants he weaned himself off them over a few months. His lust for life is back and he feels like he can see in colour again.

I recommend this product to many people and have started sending it to my family in South Africa! I always tell people I only vouch for this product if bought from Pureclinica and share the link with everyone I can. They see the changes in us so are asking, how we did it! It is this supplement.

Please never change it and never stop making it! 🙏

Thank you, it has saved me, my family and many friends.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Joint Support!

I ’ve been using Bio Joint Care 1550mg by Pureclinica, and I have to say—it really works! My joints feel stronger and more flexible, and the discomfort I used to feel has significantly improved.
It’s a high-quality supplement that does what it promises. If you're looking for something to help with joint mobility and relief, I highly recommend it! My doctor also recomends it as the best product ever!

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Skin RegimeI've been using Double Strength…

I've been using Double Strength UltraLift Skin Conditioner for quite a few weeks, having changed my skin regime from just Hyaluronic Acid and Collagen, still from Pureclinica. This Skin Conditioner contains extra ingredients, which to purchase separately would cost a lot of money. It is a beneficial product and furthermore, this company has integrity and I find their products excellent. I recommend them to all my gym friends.

March 6, 2025
Unprompted review
Rated 1 out of 5 stars

WHERE'S MY ORDER?!?

It's now been over a month since I purchased your Triple Strength Lycopene 50mg x 180 tablets and yet I still haven't received ANYTHING. It only took you a few days to complete the transaction and take the money but I havn't even heard a single word from you.

March 12, 2025
Unprompted review
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Rated 5 out of 5 stars

A COMPANY WITH OUTSTANDING CUSTOMERS EMPATHY.

The company has customers delight as the core business focus. My contact with one of their staff Mr. Collin instantly made me love PURECLINICA before I even used their product. His friendly nature and customer’s empathy have been a top notch. I also love their product quality.

March 21, 2025
Unprompted review

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