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Rated 5 out of 5 stars

Fantastic customer service thank you Garry🤩Long story short had a nightmare with VIRGIN MEDIA re the new landline adapter which didn't fit my phone. After 3 levels of security and a lengthy phone cal... See more

Company replied

Rated 5 out of 5 stars

Spoke to Paul Hart, at PMC Telecom querying the suitability and compatibility of an item, whilst unable at first to give a definitive answer, he immediately went to query it for me, within minutes he... See more

Company replied

Rated 5 out of 5 stars
Verified

They provide a good range of tech, clearly defined and easy to review. People follow up your order; and, in the last instance, suggested and discuss a newer product which may be relevant. I'd also p... See more

Company replied

Rated 5 out of 5 stars

Paul @ PMC Telecom has outstanding customer service! I have never received such a quick turnaround with delivery for my headset. Anyone who is on the phones all day, absolutely should buy fro... See more

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Company details

  1. Telecommunications Equipment Supplier
  2. Audio Visual Equipment Supplier
  3. Computer Hardware Manufacturer
  4. Telecommunications Service Provider
  5. Telephone Company
  6. Video Conferencing Equipment Supplier

Written by the company

Since 1991 PMC Telecom has been supplying home and office hybrid working solutions to small medium, corporate and public sector industries helping employees work more productively and efficiently in their workplace. We specialise in Audio and Video collaboration hardware supplying VoIP Telephones, USB Headsets, Webcams, Conference Speakerphones, Two Way Radios, Body Cameras, EV Chargers and other Specialist Environmental Telecommunication hardware We offer a dedicated telecoms professional customer account manager service to ensure you receive impartial but informative advice for any of your requirements. Feel free to call us on 0161 737 9898 and would be happy to help.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks


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Rated 1 out of 5 stars

cookies

cookies. seriously. people are sick of this stalker garbage. learn to build proper websites that dont use tracking cookies. would you follow customers in a physical shop ? no. that would be stalking. and. WEIRD. trying to make money is not an excuse.

September 26, 2025
Unprompted review
PMC Telecom logo

Reply from PMC Telecom

We're committed to excellent service, but we're unable to find a record of your name or email in our customer database. We're flagging this review with Trustpilot as it appears not to be based on a genuine experience. Please contact us directly with proof of purchase so we can resolve this.

Rated 5 out of 5 stars
Verified

Very quick turnaround

Ordered online and missed the next day delivery cutoff but it still arrived the next day. Safely packaged too.

September 9, 2025
PMC Telecom logo

Reply from PMC Telecom

Hi Ian,

Many thanks for taking your time to write a review, this is very much appreciated

Regards

PMC

Rated 5 out of 5 stars

Spoke to Paul at PMC

Spoke to Paul Hart, at PMC Telecom querying the suitability and compatibility of an item, whilst unable at first to give a definitive answer, he immediately went to query it for me, within minutes he was back with probable confirmation. I received the equipment in rapid delivery. Initially I had problems with set up and called to return the item, Paul was again helpful with the procedure for returns but also offered a possible work around and Bingo it worked so full marks to him for help and service, I am not necessarily involved in telecoms etc but my new friend and PMC Telecom will be my first call if needed. Top Job.

September 1, 2025
Unprompted review
PMC Telecom logo

Reply from PMC Telecom

Hi Baz,

Thank you so much for taking the time to write such a kind and detailed review. We're thrilled to hear about the excellent service Paul provided. I will be sure to pass your praises on to him—he will be very pleased to hear your comments.


Regards

PMC

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Rated 5 out of 5 stars

Fantastic customer service thank you…

Fantastic customer service thank you Garry🤩Long story short had a nightmare with VIRGIN MEDIA re the new landline adapter which didn't fit my phone. After 3 levels of security and a lengthy phone call VIRGIN told me to contact who I had bought the phone from. Not sure why it's their responsibility seeing as VIRGIN implemented the change but Garry save the day in about 5 minutes. Thank you so much again!

August 22, 2025
Unprompted review
PMC Telecom logo

Reply from PMC Telecom

Hi Jan,

Many thanks for writing a kind and supportive review, I will send a copy of this to Garry as he will be pleased he resolved your issue


Regards

PMC

Rated 5 out of 5 stars
Verified

Ordering was easy and the product…

Ordering was easy and the product arrived in good time and was in excellent condition

July 27, 2025
PMC Telecom logo

Reply from PMC Telecom

Hi Kati

Many thanks for taking the time to write your review, this
is very much appreciated.

Regards

PMC

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Rated 5 out of 5 stars
Verified

Really helpful advice from their sales…

Really helpful advice from their sales team over the phone. Planning to order from them again when the need arises.

July 16, 2025
PMC Telecom logo

Reply from PMC Telecom

Hi Melanie,

Many thanks for the support, this is very much appreciated

Regards

PMC

Rated 5 out of 5 stars
Verified

Great Service

Great Service - delivered next day

July 9, 2025
PMC Telecom logo

Reply from PMC Telecom

Many thanks for your positive review, this is very much appreciated

Regards

PMC

Rated 5 out of 5 stars

Fantastic email response.

I got this phone and it was working fine then it would not let me press for options. i did try to call the number but i could not get to speak to anyone. So I emailed my issue, Paul Hart responded to me in a fast and effective way. Once I followed his instructions the phone is working as is should do again. Paul is my hero today. i thank him very much.

June 23, 2025
Unprompted review
PMC Telecom logo

Reply from PMC Telecom

Many thanks for your positive review, this is very much appreciated I will pass your praises onto Paul

Regards

PMC

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Rated 5 out of 5 stars

Paul at PMC Telecom

My enquiry to PMC Telecom, was answered with a speed not usually experienced by companies these days - so refreshing to know someone actually cares. That person was Paul the Senior Account Manager who could not have be more pleasant and friendly. He knew exactly the products I was interested in and made some great suggestions due to his experience in handling and observing these products in operation. I had complete confidence with Paul and although I did not place an order on the day, will certainly be back once I have made my final decisions. PMC Telecom - a great company to deal with and especially Paul who in my opinion is worthy of acknowledgement and praise for his people skills.

June 19, 2025
Unprompted review
PMC Telecom logo

Reply from PMC Telecom

Hi Gerry,

Many thanks for taking the time to write such an informative and positive review. Everyone at PMC is dedicated to ensuring all our customers receive the best possible service. Paul is a great asset to the company and I'll pass on your praises.

Best regards,

PMC

Rated 5 out of 5 stars
Verified

Prompt support

Support sent replacement GSM Terminal 1st thing monday morning

June 1, 2025
PMC Telecom logo

Reply from PMC Telecom

Many thanks for your positive review, this is very much appreciated

Regards

PMC

Rated 5 out of 5 stars
Verified

Headset in a hurry

After a last minute notification that a client wanted to monitor some live calls, I managed to find a training headset for a softphone at PMC. Hassle free and super fast delivery for the next day, the headset arrived before the client. Great service, thank you.

May 27, 2025
PMC Telecom logo

Reply from PMC Telecom

Hi Nicola,

Many thanks for your kind and supportive review, this is very much appreciated


Best Regards

PMC

Rated 5 out of 5 stars
Verified

Best Wireless Display adapters.

We have 8 of their Wireless Display Adapters and they work flawlessly. Every previous make of adapter has had continual issues. Wouldn't buy any other make.

May 19, 2025
PMC Telecom logo

Reply from PMC Telecom

Hi Chris,

Many thanks for your support this is very much appreciated

Regards

PMC

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Rated 5 out of 5 stars

very quick service and delivery

very quick service and delivery. helpful in all aspects. thank you to Paul Hart for looking after us

March 18, 2025
Unprompted review
PMC Telecom logo

Reply from PMC Telecom

Hi Luke

Many thanks for your kind review and support

Best Regards

PMC

Rated 5 out of 5 stars

great customer service

Paul Hart as our primary point of contact is a pleasure to deal with making every transaction simple and efficient.

April 29, 2025
Unprompted review
PMC Telecom logo

Reply from PMC Telecom

Many thanks for the kind review this is very much appreciated

Best Regards

Paul H

Rated 5 out of 5 stars

Always a great experience

We always deal with Paul Hart when making purchases from PMC Telecom & it's always been a great experience. Paul is very responsive and reasonable, he's always updating us and keeping us informed.

April 28, 2025
Unprompted review
PMC Telecom logo

Reply from PMC Telecom

Hi Stan

Many thanks for the kind review, always happy to help

Best Regards

Paul H

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