From the moment I started my experience everything went south. They had so many hidden fees and obstacles. They do not care about the photos, defend their lazy approach & just want your money. Stay aw... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
See what reviewers are saying
Verified
I honestly didn't really expect much - I thought the idea was cute but figured what could they really do to make these come to life? Well how wrong was I! The images appear to pop off the page, the wa... See more
Company replied
Verified
Plum print always delivers an excellent product. I have used them the last several years making books that commemorate grade school work. They take bulky, unwieldy art and somehow make it look amazing... See more
Company replied
Verified
I cannot begin to tell you the joy I felt when I received this book and started flipping through the pages. I’ve always cherished the art my children created, and have framed as many pieces as possibl... See more
Company replied
Company details
Written by the company
Start Your Order Our Process See Our Shop
Contact info
45 S French Broad Ave, Suite 100, Asheville, North Carolina 28801, United States
- (828) 633-5535
- help@plumprint.com
- www.plumprint.com
NOT WORTH IT!!!
From the moment I started my experience everything went south. They had so many hidden fees and obstacles. They do not care about the photos, defend their lazy approach & just want your money. Stay away.
October 17, 2025
Unprompted review
Advertisement
Verified
The entire process was smooth and…
The entire process was smooth and stress free. The books are a great quality and so nice.
April 26, 2024
Reply from Plum Print
Thank you for your review Sybil! We're glad you enjoyed your experience with us and look forward to creating your next book! :)
Outrageous prices for kids drawings
Update: Very sadly, this is a company that doesn't care about customers and they over charge ridiculous prices. What they replied at the bottom of this review is A HUGE PLANE LIE. They never gave me an estimate ( let alone in April that I didn't even have the drawings together). I never sent 425 art pieces! They are insane! At the most, it was 100 in total for 2 books!. They didn't charge $20 per box, they charged $90 and they made me pay all their shipping ( two empty boxes, two full boxes to get to my house and then and coming back to them). Again if you go to USPS those 3 shipments would have been at the most $35/40, not $100!. I suggest to stop lying online about your service, those are usually short-lived and eventually customers will recognize your lies!. Review: Outrageous prices for kids drawings: they priced around $1500 for two books and $100 in shipping to return my drawings after I told them we are not paying those ridiculous prices. Awful customer service and long wait times (around a month) to receive an estimate. I don’t understand how they have good reviews here or anywhere else.
October 26, 2024
Unprompted review
Reply from Plum Print
Hi Mercedes,
Thank you for your feedback. We see that you were sent a pricing estimate for our books back in April, before we ever received your boxes. Our pricing is always available on our website, in detail, and we encourage all customers to estimate their pricing before mailing their items in to us.
We received a combined 425 pieces for your two books, and you were sent another pricing estimate once we were able to safely return to our offices following Hurricane Helene in Asheville, NC (where we are located). Your boxes arrived on September 26th, and you received your 2nd estimate on October 10th.
We always offer alternatives to our customers when their book selection does not fit their budget. You opted to cancel your orders. The shipping cost for return of materials, whether for completed or canceled orders, is the same - $19.99 per box.
We hope you have a pleasant day!
Verified
Love Plum Prints
Put a pile of all my son’s art into a plum print book- looks amazing! So happy!
August 27, 2024
Reply from Plum Print
Thank you for your review! We are happy to hear that you love your book :)
Verified
Great quality photos and book
Great quality photos and book! This year they shrank even large artwork to have more art per page and I wish they kept it larger so you can see the art better, that’s the only reason they didn’t get 5 stars.
August 28, 2024
Reply from Plum Print
Thank you for your review and feedback. We will shrink down larger artwork to fit the size of the book, but you are always welcome to request that certain pieces be made larger on a page - we're happy to do so where possible!
Advertisement
Verified
Reply from Plum Print
We're glad you love your books, Jennifer! Thank you for leaving us a review!
Verified
Expensive but cute
This is really expensive but I have to say, very cute and a way to store all the memories forever
August 22, 2024
Reply from Plum Print
Thank you for your review and feedback, Eleanor. Our service can sometimes be costly due to the amount of custom work that goes into each step of our process. We're still happy to hear that you love the book!
Verified
Pretty but Pricey
Prices per page or anything was not listed. $50 was fair and the outcome is beautiful. However $375 for 40 pages?! Most pages were full size of one singular artwork. I was hoping for more choice to make some collages. Never again!
August 12, 2024
Reply from Plum Print
Dear Connie,
While we are happy to hear that you found your book to be beautiful, we are sorry to hear that you had a less than perfect experience. We try to make our pricing clear on our website's pricing page, before and during checkout, and on the submission form you fill out when sending in your materials. We also offer a pricing slider on our website so that you can estimate your final cost ahead of time. Our books are completely custom, particularly the labor required to photograph materials and design the books. This is where the bulk of our pricing comes from. We do work with a 3:2 design ratio, whereby we place 3 pieces to a page every 2 pages and vice versa. This is reflected in the design of your book. We are always willing to work with our customers to make sure their books are perfect and would have been happy to combine some more pieces together for you. We do hope you will consider our services in the future!
Verified
Plum print always delivers an excellent…
Plum print always delivers an excellent product. I have used them the last several years making books that commemorate grade school work. They take bulky, unwieldy art and somehow make it look amazing in a flat book! Thankful for the memories that will be preserved.
August 9, 2024
Reply from Plum Print
Thank you so much for your wonderful review, Maureen! We can't wait to create your next set of books :)
Advertisement
Verified
The book turned out amazing!!
The book turned out amazing!!! I love having my littles art projects all neat and in one spot.
July 30, 2024
Reply from Plum Print
We're happy you love your book! Thank you for the great review.
Verified
I've used Plum Print the last six…
I've used Plum Print the last six years. I'm always happy with their work.
July 30, 2024
Reply from Plum Print
Thank you for your review, Angel! We can't wait to keep making your books for another 6 years :)
Verified
Reply from Plum Print
Thank you for your review and feedback. Due to the amount of professional labor and custom design we perform, our pricing may be higher than anticipated. We are glad to hear that you loved your books!
Verified
Customer service the crew was…
Customer service the crew was amazing..the book came out great
July 18, 2024
Reply from Plum Print
Thank you for the great review, Susan! We're always happy to help and we're so glad you love your book.
Advertisement
Verified
SO MUCH FUN!…
I have worked with many personalization companies, but have never had such a good and worthwhile experience as I had with Plum Print. I worked with Elysia but I know everyone was as exceptional in their
job as she was. The whole experience was not only
efficient but a lot of fun and the end result was stupendous. Thanks to everyone at Plum Print.
June 4, 2024
Reply from Plum Print
Thank you for such a great review, Myra! We're so thrilled that you love your book and we look forward to creating future books for you and your family. We'll be sure to share this wonderful feedback with Elysia and the rest of the team :)
Verified
What a wonderful gift for my son who…
What a wonderful gift for my son who graduated from preschool. He loves looking at the artwork and mama loves the organization!
May 24, 2024
Reply from Plum Print
We're so happy to hear that your son loved his book! Thank you for your review :)
Verified
High quality product perfect way to…
High quality product perfect way to preserve preschool artwork
May 14, 2024
Reply from Plum Print
We're happy to hear that you were impressed with the high quality of our books! Thank you for your review.
Verified
Fast and Efficient
Online customer service was fast and efficient. Made all my changes in a timely manner. Great quality of product.
May 14, 2024
Reply from Plum Print
Thank you so much for your review! We're glad you love your books :)
Advertisement
Verified
Better than expected
Better than expected. Brilliant use of all the materials and adjusting things to fit page sizes. The books are beautiful! Would recommend! Planning to use them again next 12-16 years of school! Kids would love those books when they are older.
April 16, 2024
Verified
Great Design & Communication
We love the design of our book and the display of the page's color pairings with our children's artwork. It turned out great! The Plum Print team was very communicative and helpful during the design and assembly of the book as well.
March 26, 2024
Reply from Plum Print
Thank you so much for your review! We're so glad that you love your Plum Print book :)
Verified
Was not worth the cost
I was pleased that I was able to reach out directly to a person in the office. However, I was not thrilled with artistic design on the book. Overall, I didnot get my money worth.
March 19, 2024
Reply from Plum Print
Thank you for your review, Reba. You purchased one of our new Express books, which is designed a bit differently than the Classic books you may be familiar with. We will be sure to share your feedback with the rest of the team and hope to give you a 5-star experience on your next book!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.