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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its efficiency and effectiveness. Consumers appreciate the quick delivery service and the excellent condition of the items upon arrival. Many reviewers specifically mention the outstanding customer service, noting the staff's knowledge, helpfulness, and prompt responses to inquiries. People also value the smooth and easy order process, as well as the company's transparency and willingness to address any issues that may arise. The positive experiences extend to after-sales support, with reviewers expressing satisfaction with the handling of returns and repairs. Overall, reviewers feel well taken care of throughout the entire purchasing journey, making them likely to return for future purchases.

Based on these reviews

Rated 5 out of 5 stars
Verified

Great experience. Came in interested in a specific watch but fell in love with another. They gave me plenty of time to decide and I'm very happy with my purchase.

Rated 5 out of 5 stars

I’ve bought a couple of Omegas from Phigora now and they never disappoint. My Speedmaster arrived ahead of schedule, packaged like a gift, and in better condition than the photos hinted. Quick email q... See more

Company replied

Rated 5 out of 5 stars
Verified

Great communication and customer service. Didn’t like the size of the first watch. The return and exchange was seemless. I will go to Phigora for future purchases.

Company replied

Rated 5 out of 5 stars
Verified

Great customer service. They are professional and kind and listen well. I will come back for future purchases.

Rated 5 out of 5 stars

I recently bought a pre-owned Cartier watch from Phigora and had a great experience. The watch arrived quickly and looked exactly like in the pictures beautiful and in excellent condition. The staff w... See more

Company replied

Rated 5 out of 5 stars
Verified

I'm wearing the watch that Yakov sold me - I was a bit nervous about dealing with someone far away, with only pictures, and I did a trade of an expensive time piece and sent it to him with hopes and p... See more

Company replied

Rated 5 out of 5 stars
Verified

I purchased a preowned Cartier from Phigora. The watch arrived very quickly and was as described in the ad. There was a minor problem with the shipment (not the watch) and Phigora moved to resolve t... See more

Company replied

Rated 5 out of 5 stars
Verified

Watch matched description and photos. Vendor did engage in some degree of negotiation. Watch was beautiful & my wife was very happy with her near new condition gorgeous and classy diamond covered Car... See more

Company replied

Rated 5 out of 5 stars
Verified

They deliver on their promise! And the watch was in the exact condition shown in the pictures and described in the description.

Rated 5 out of 5 stars
Verified

Eddie was great, easy to work with, and very transparent. I’m always hesitant about online purchases, but talking to him on the phone and by text put me at ease. Open communication, and quick sale!... See more

Rated 5 out of 5 stars
Verified

The Cartier 42 mm ballon bleu was in excellent condition as described. The only issue I had was when I made a wire transfer I never received an email confirmation that it was received, so I called and... See more

Company replied

Rated 5 out of 5 stars
Verified

I can't say enough good things about Mike and Phigora - extremely knowledeable, trustworthy, awesome inventory, and great customer service. This is the 5th watch I've bought from them and every inter... See more

Rated 5 out of 5 stars
Verified

I’m very nervous about purchasing anything online. Let alone luxury watches. Held my breath and was extremely pleased with the entire transaction from start to finish. Condition was beyond what was ad... See more

Company replied

Rated 5 out of 5 stars

Based on cutomer feedback, Phigora is a highly regarded dealer for luxury watches. They are well-known for their excellent customer service, with many people praising the helpful and knowledgeable del... See more

Company replied

Rated 5 out of 5 stars
Verified

Amazing timepiece to celebrate our 25th wedding anniversary. Great customer service, smooth money transfer and fast shipping. Kudos to Phigora staff and looking forward to my next store purchase.

Rated 5 out of 5 stars
Verified

The staff made my experience excellent. They were responsive to my questions, and they made me feel my transaction was important to them. I picked up my watch (I live in Ohio) within 48 hours. I high... See more

Company replied

Rated 5 out of 5 stars
Verified

It is now clear why they have such good reviews. Always somebody there to answer the phone, very knowledgeable and helpful. Had a beautiful ladies Cartier refinished, and sent out the next day. Arrive... See more

Rated 5 out of 5 stars
Verified

Buying a high end watch online is kinda scary and Phigora/Mike made it so easy. Even when I encountered an issue, they took care of it swiftly and I'll absolutely look to them for any future purchase... See more

Rated 5 out of 5 stars
Verified

Very easy buying process. Phigora was fantastic. I ordered the watch from them and it was at the FedEx store waiting for me 20 hours later. Excellent customer service including adding additional li... See more

Company replied

Rated 5 out of 5 stars
Verified

The service was excellent and the watch is in mint condition. George was very good in giving detailed instructions on how to set the watch to the desired settings. This is truly a wonderful place to b... See more

Company replied

Rated 5 out of 5 stars
Verified

George was great! Quick to respond, send pics and answer all my questions. Will seriously recommend Phigora. Great Patek Philippe 5196R is great condition. Gave me a reasonable trade in on my PP 5... See more

Rated 5 out of 5 stars
Verified

Best ever! I only shop with Phigora!!! Talk about integrity, professionalism, quality, best pricing, etc. save yourself a lot of time when you’re looking for a nice timepiece.

Rated 5 out of 5 stars
Verified

I bought a AP watch for my wife and she loved it It’s a beautiful watch and cheap the condition was amazing like new one I’m very happy with the purchase definitely I’ll buy another one soon.

Rated 5 out of 5 stars
Verified

The watch was as described and was exactly what was shown in the photos. The team communicated well and often. Shipping was fast (1-day), and the watch was packed professionally. I would recommend... See more

Rated 5 out of 5 stars
Verified

They have excellent customer service, and the watches are in mint condition. You can service the watches here, which I find to be very convenient. George even explained to me how to configure the watc... See more

Company replied

Rated 5 out of 5 stars
Verified

Very Pleased. The watch I purchased is beautiful and as represented. Mike, the Customer Care person with whom I dealt, was great. I will purchase another watch from Mike and Phigora in the future.... See more

Rated 5 out of 5 stars
Verified

Yellow gold day date Rolex was exactly as described. Could not be happier with the watch and the service. Would not hesitate to buy from again.

Company replied

Rated 5 out of 5 stars
Verified

Phigora had a wonderful vintage watch that I purchased and it was better than expected. Fast shipping and transparent about the piece. I would definitely shop with them again, no hesitations

Company replied

Rated 5 out of 5 stars
Verified

Yakov was a pleasure to work with, the watch is beautiful and I have made a great relationship with somebody I will purchase watches from for life.

Company replied

Rated 5 out of 5 stars
Verified

Watch was in great condition. Shipping was super fast. They’re US based so no messing around with import duties. Trusted reviews.

Company replied

Rated 5 out of 5 stars
Verified

Phigora made my purchase for a gift easy and with a very quick turnaround! I needed it to be delivered in a timely manner and other websites could not guarantee delivery and Phigora came thru! And the... See more

Company replied

Rated 5 out of 5 stars
Verified

I had a great experience with my first purchase from Phigora, highly recommend them !

Company replied

Rated 5 out of 5 stars
Verified

Phigora very good , FedEx not so good, lost the package for a few days

Company replied

Rated 5 out of 5 stars
Verified

I can’t begin to tell you how happy I am with my IWC watch purchase. The anxiety of purchasing a previously owned luxury watch was dispelled immediately upon seeing the watch. Your pictures were great... See more

Rated 5 out of 5 stars
Verified

First time doing business with this company and I could not be more impressed with the product and the service. Product (pre owned watch) arrived in excellent condition, keeps time perfectly and deli... See more

Rated 5 out of 5 stars
Verified

Purchased my first pre-owned luxury watch and had an excellent experience with Phigora. I was expecting that all the watches were ready to ship (my misunderstanding rather than anything Phigora misrep... See more

Rated 5 out of 5 stars
Verified

I purchased a vintage Rolex Oyster Date Precision from Phigora. The watch is in very good clean condition for its age. The shipping packaging was not as robust as other firms I have purchased from b... See more

Rated 5 out of 5 stars
Verified

I inquired about a piece via the website's "still have questions tab" . George answered all my questions and sent additional pictures. I decided to order the piece and received the watch the follow... See more

Rated 4 out of 5 stars
Verified

Great customer service. Quick responses to questions. I was slightly disappointed when the watch came and was missing somebody lume at the 5o’clock marker — that was not visible in the pictures. Other... See more

Rated 5 out of 5 stars
Verified

Fantastic Shop. Very satisfied customer. Quick, efficient and effective service. Excellent after-sales support. Have dealt with them twice already and will deal with them again in the future. Kee... See more

Rated 5 out of 5 stars
Verified

Awesome store with great selection of watches. George is the best. He is always helpful and responds immediately. Have purchased many watches from them and will continue to use their services.

Rated 5 out of 5 stars
Verified

Both Yakov and Mike were very responsive during the process. Price was fair, and follow-up service on a minor problem was handled extremely well with no issues. Would be happy to work with them agai... See more

Company replied

Rated 5 out of 5 stars
Verified

Yakov was great through the whole experience. He advised me then even found a slightly cheaper option. He inspected everything and made sure it was perfect before it left his hands.

Company replied

Rated 5 out of 5 stars
Verified

Amazing experience Shipping was extremely quick, great communication from them, and the watch was exactly as described. I would 100% buy from them again.

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Company details

  1. #5 of 45 best companies in Watch Store
  2. #9 of 458 best companies in Clothing Store

Written by the company

At Phigora, our mission is to deliver the best experience in buying and selling pre-owned luxury watches, offering exceptional service, authenticity, and value.

Buy and Sell Pre-Owned Watches With Confidence

Free Shipping. Free Returns. Lifetime Care.

We guarantee the authenticity of all our watches so you can shop with confidence. All of our watches are inspected by our professional watchmakers and are serviced prior to shipping. As a phigora customer you and your watch will receive lifetime care from us, we guarantee it.

Contact info

4.9

Excellent

TrustScore 5 out of 5

728 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Amazing experience

Amazing experience
Shipping was extremely quick, great communication from them, and the watch was exactly as described. I would 100% buy from them again.

September 15, 2025
Rated 5 out of 5 stars
Verified

Great experience

Great experience. Came in interested in a specific watch but fell in love with another. They gave me plenty of time to decide and I'm very happy with my purchase.

September 15, 2025
Rated 5 out of 5 stars
Verified

Trustworthy!

They deliver on their promise! And the watch was in the exact condition shown in the pictures and described in the description.

September 15, 2025
Rated 5 out of 5 stars
Verified

I'm wearing the watch that Yakov sold…

I'm wearing the watch that Yakov sold me - I was a bit nervous about dealing with someone far away, with only pictures, and I did a trade of an expensive time piece and sent it to him with hopes and prayers. He is delightful to deal with ... i'm thrilled with the time piece I purchased and will continue to do business with Yakov. He's the man! rk

September 2, 2025
Phigora logo

Reply from Phigora

RK, it means a lot to see your kind words! I completely understand the nerves that come with trusting someone from afar, especially when it involves a valuable trade. I’m thrilled the timepiece has found a great home with you and that you’re happy with it. Looking forward to many more successful transactions together!

Rated 5 out of 5 stars
Verified

Outstanding service

Outstanding service

August 28, 2025
Phigora logo

Reply from Phigora

We’re glad to hear you were pleased with the service. It’s always our goal to make every experience outstanding. If there’s anything you need in the future, we’re here to help!

Rated 5 out of 5 stars
Verified

The process was smooth

The process was smooth. The watch was in excellent condition as advertised.

August 28, 2025
Phigora logo

Reply from Phigora

Thank you for your review! We're glad to hear the process was smooth and that the watch met your expectations. We take pride in delivering exactly what we promise, and it's great to know you’re happy with your purchase. Enjoy your new timepiece!

Rated 5 out of 5 stars
Verified

Great communication watch was as…

Great communication watch was as described in excellent condition second watch ordered.

August 27, 2025
Phigora logo

Reply from Phigora

Thank you so much, Gus, for your continued support and kind words! We're glad to hear the watch arrived in excellent condition and met your expectations once again. It's always a pleasure working with you, and we truly appreciate your loyalty. Looking forward to assisting you with your next timepiece!

Rated 5 out of 5 stars
Verified

Phigora very good

Phigora very good , FedEx not so good, lost the package for a few days

August 26, 2025
Phigora logo

Reply from Phigora

John, thank you for your feedback! We're glad to hear you had a positive experience with Phigora. We sincerely apologize for the delay caused by FedEx and any inconvenience it may have caused. While shipping issues are unfortunately sometimes out of our control, we’re always here to ensure your purchase is safe and arrives as expected. We appreciate your patience and your trust in us!

Rated 5 out of 5 stars
Verified

Yakov was a pleasure to work with

Yakov was a pleasure to work with, the watch is beautiful and I have made a great relationship with somebody I will purchase watches from for life.

August 19, 2025
Phigora logo

Reply from Phigora

Thank you so much for your kind words, Dan! We’re thrilled to hear that Yakov made your experience enjoyable and that you’re loving your new watch.

We look forward to being your trusted partner for many years to come!

Rated 5 out of 5 stars
Verified

highly recommend

Yakov was great. Very responsive and willing to accommodate my requests

August 18, 2025
Phigora logo

Reply from Phigora

Greg, thank you for the great recommendation! We’re glad Yakov could provide responsive service and accommodate your requests.

It’s always our goal to make the process smooth and enjoyable. We appreciate your support and look forward to assisting you again!

Rated 5 out of 5 stars

Based on cutomer feedback

Based on cutomer feedback, Phigora is a highly regarded dealer for luxury watches. They are well-known for their excellent customer service, with many people praising the helpful and knowledgeable delivery is fast and reliable

August 10, 2025
Unprompted review
Phigora logo

Reply from Phigora

Thank you, Cammy, for your thoughtful review! We’re honored to be recognized as a trusted source for luxury watches, and we truly appreciate your kind words about our customer service and reliable delivery.

We’re grateful for your support and look forward to assisting you again in the future!

Rated 5 out of 5 stars
Verified

Yellow gold day date Rolex was exactly…

Yellow gold day date Rolex was exactly as described. Could not be happier with the watch and the service. Would not hesitate to buy from again.

August 11, 2025
Phigora logo

Reply from Phigora

Hi Jim, Thank you for the fantastic feedback! We're thrilled to hear that your yellow gold Day-Date was exactly as described and that you're happy with both the watch and the service.

It means a lot to know you'd purchase from us again!

Rated 5 out of 5 stars
Verified

I had a great experience with my first…

I had a great experience with my first purchase from Phigora, highly recommend them !

August 6, 2025
Phigora logo

Reply from Phigora

Thank you, Elia! We're thrilled to hear that your first experience with Phigora was a great one.

Your recommendation truly means a lot to us, and we look forward to helping you find your next timepiece when the time is right!

Rated 5 out of 5 stars
Verified

Wonderful experience

Wonderful experience. Excellent customer service. Item just as described

August 6, 2025
Phigora logo

Reply from Phigora

Molly, thank you for the kind words! We’re so glad to hear you had a wonderful experience and that the item was exactly as described.

We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars
Verified

Great customer support

Great customer support. Quick delivery and accurate description of the product.

August 5, 2025
Phigora logo

Reply from Phigora

Hi Mike, thank you for the great feedback! We're happy to hear that the product met your expectations and that our team delivered both quick service and solid support.

Enjoy your new piece, and don’t hesitate to reach out if we can help with anything in the future!

Rated 5 out of 5 stars
Verified

Streamlined purchase experince

Yakov new the product in detail, was quick to negotiate, and made the payment and delivery process smooth and effortless

August 4, 2025
Phigora logo

Reply from Phigora

Thank you, RJ, for taking the time to share your experience! We're thrilled to hear that your purchase was seamless and that Yakov was able to guide you with both expertise and efficiency.

Enjoy your new timepiece, and we look forward to assisting you again in the future!

Rated 5 out of 5 stars

Omega dreams delivered

I’ve bought a couple of Omegas from Phigora now and they never disappoint. My Speedmaster arrived ahead of schedule, packaged like a gift, and in better condition than the photos hinted. Quick email question was answered within minutes by an actual human who spoke watches. Already eyeing their Submariner stock—addictive site!

August 14, 2025
Unprompted review
Phigora logo

Reply from Phigora

Delilah, thank you so much for your wonderful review! We’re thrilled to hear that your Speedmaster exceeded expectations and even more excited to know it’s not your first Omega from us.

It’s great to hear our team could assist you so quickly. Thanks again for your continued trust and support. Looking forward to helping you find your next dream piece.

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