Passiontec Reviews 6,292

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

See what reviewers are saying

Rated 5 out of 5 stars

Didn't experience the most fastest delivery, but over all everything was how I calculated. I would like to be a long-term customer here. Best wishes, Csaba

Rated 5 out of 5 stars

there are hundreds and thousands web-shops in Europe - but not every one is doing what they can to satisfy customers - Passiontec is definitely one of the 'good people' :-) they not only matc... See more

Rated 5 out of 5 stars
Verified

Very satisfied with Passiontec and will consider to buy more stuff from them. I got my headphones next day I ordered and cheaper than in any other stores. Thanks guys!

Rated 5 out of 5 stars
Verified

I really enjoyed my order with Passiontec. I got my headphones next day I ordered and cheaper than in other stores. Thanks guys!

We perform checks on reviews


Company details

  1. Tool Store
  2. Landscaping Supply Store

Written by the company

Passiontec bietet ein breites Spektrum an Elektronikartikeln wie Werkzeugen sowie Heim- & Gartenprodukte. Jetzt Angebote entdecken!


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

Sells used or at least opened items

December 30, 2021
Unprompted review
Passiontec logo

Reply from Passiontec

Dear Customer,

We would like to apologise that you have the impression that you have received a used product.

Basically we only sell new goods.
In a few cases, we also sell demonstration products or opened packaging, but this is explicitly described on the product page.
It is also possible that there may be dirt or scratches on the boxes or products during transport. We apologize for this. Our logistics staff always pack the goods with care so that they can be delivered in perfect condition.

Please write to our customer service so that we can find a solution as soon as possible.

Rated 1 out of 5 stars

Dont trust

Bought a nail gun on September 9th but after talking to DHL it was clear they had not sent the nail gun and the tracking number supplied was not for DHL or any other courier company because I tried them all, every time I emailed them I got the same reply that it was on it’s way
As I paid with PayPal I opened a dispute and got my money back today 6 weeks after my order
If you are going to order make sure you can get your money back when it doesn’t arrive
Absolutely NOT recommended

October 18, 2019
Unprompted review
Passiontec logo

Reply from Passiontec

Dear Mr. Wilson,
first we would like to apologize to you politely. We understand that you are very angry.
Unfortunately, there was a problem with the tracking IDs of our logistics service provider. The problem is now fixed and won't exist in the future. We are very sorry that you were affected by this circumstance and are disappointed by our service accordingly.
We will give you a credit note of the ordered goods, as we do not know how long your case with the logistics service provider will be in progress.

Rated 1 out of 5 stars

Ordered nail gun on 3 June and am still…

Ordered nail gun on 3 June and am still awaiting delivery, done 7 weeks later. They and their carrier say they have delivered it but can only show me an unsigned delivery note!

July 22, 2019
Unprompted review
Passiontec logo

Reply from Passiontec

Dear Garry,

I am very sorry that your case is going this way. I can totally understand that you are upset because you're waiting that long.

Please understand that our customer service has to proof every case on its own and can't send money or goods immediately to customers. The investigation of DHL takes always a very long time. We are very sorry for that. I know it is hard to wait such a long time without getting the good or the money back.

We are trying to change this szenario that customers like you do not have to wait.

Rated 5 out of 5 stars
Verified

Very satisfied

Very satisfied with Passiontec and will consider to buy more stuff from them. I got my headphones next day I ordered and cheaper than in any other stores. Thanks guys!

March 22, 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look